Access to Outlook client
Incident Report for Northeastern University - ITS
Access to Outlook has been restored for all impacted users.
Posted 6 months ago. Nov 01, 2018 - 08:50 EDT
Microsoft rolled out updates overnight that has mitigated the Outlook client issue. All impacted users should try logging into Outlook and contact the Service Desk if the problem still persists.
Posted 6 months ago. Oct 31, 2018 - 06:45 EDT
Through testing, we identified that this is an issue with Office365. We are working with Microsoft to solve this problem and will continue to provide updates on the issue.
Posted 6 months ago. Oct 30, 2018 - 13:14 EDT
Some users are receiving repeated credential prompts and may be unable to log into the Outlook client.

More info: While we're working to remediate impact, users may be able to access the service using Outlook on the web (OWA).

Current status: We're gathering network trace data from a larger sample of affected users as part of the troubleshooting effort. Due to the specific requirements and data needed for the investigation, this process may require several hours to complete.
Posted 6 months ago. Oct 30, 2018 - 10:29 EDT
This incident affected: Email.