Salesforce Outage
Scheduled Maintenance Report for Northeastern University - ITS
The scheduled maintenance has been completed.
Posted 5 months ago. Nov 18, 2018 - 12:00 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 5 months ago. Nov 17, 2018 - 17:00 EST
Salesforce users will experience limited access to the Northeastern Salesforce instance from Saturday, November 17, beginning at 5 p.m. EST, through Sunday, November 18 at 12 p.m. EST, to undergo scheduled maintenance.

During this time, Salesforce will be available in read-only mode, and we will temporarily disable data integrations into Salesforce and access to administrative, student and faculty applications that update to Salesforce records. This maintenance will cause the following applications to be temporarily unavailable: (advancement, advisor, etc.)
Banner integrations to/from Salesforce
FolderWave integration to Salesforce
PCI (iModules) integration from Salesforce
Appointment Calendar (includes syncing of advisor appointments between Outlook and Salesforce)
All Riva syncing with Salesforce (including CPS cases)
Community Engagement for students and S-LTAs
Creation of Advising Notes
FACT in Blackboard/NU Online for instructors and TAs
GEO Applications, Programs and Proposals for students and faculty
Attendance Tracking
Student Form processing by students, advisors and Registrar Office personnel
Peer Tutoring for students, tutors, and administrators
Corporate Partnership user updates

We apologize to Salesforce users for any inconvenience this update may cause. We will work diligently to restore Salesforce to regular access as quickly as possible. We have placed an alert message on everyone’s Salesforce home page informing them of this outage and will update that message when Salesforce is back to normal access.

If you have any questions, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email
Posted 5 months ago. Nov 15, 2018 - 16:08 EST
This scheduled maintenance affected: Other.