Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 17, 2018 - 17:00 EST
Scheduled
Salesforce users will experience limited access to the Northeastern Salesforce instance from Saturday, November 17, beginning at 5 p.m. EST, through Sunday, November 18 at 12 p.m. EST, to undergo scheduled maintenance.
During this time, Salesforce will be available in read-only mode, and we will temporarily disable data integrations into Salesforce and access to administrative, student and faculty applications that update to Salesforce records. This maintenance will cause the following applications to be temporarily unavailable: Salesforce.com (advancement, advisor, etc.) Banner integrations to/from Salesforce FolderWave integration to Salesforce PCI (iModules) integration from Salesforce Appointment Calendar (includes syncing of advisor appointments between Outlook and Salesforce) All Riva syncing with Salesforce (including CPS cases) Community Engagement for students and S-LTAs Creation of Advising Notes FACT in Blackboard/NU Online for instructors and TAs GEO Applications, Programs and Proposals for students and faculty Attendance Tracking Student Form processing by students, advisors and Registrar Office personnel Peer Tutoring for students, tutors, and administrators Corporate Partnership user updates
We apologize to Salesforce users for any inconvenience this update may cause. We will work diligently to restore Salesforce to regular access as quickly as possible. We have placed an alert message on everyone’s Salesforce home page informing them of this outage and will update that message when Salesforce is back to normal access.
If you have any questions, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email Help@northeastern.edu.