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Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!
Account Access and Security
Operational
Alumni Accounts
Operational
Directory Services
Operational
Duo Security Core Authentication Service
?
Operational
Duo Security Phone Call Delivery
?
Operational
Duo Security Push Delivery
?
Operational
Duo Security SMS Message Delivery
?
Operational
Faculty / Staff Accounts
Operational
Family Hub
Operational
Family / Other Accounts
Operational
Single Sign On (SSO)
?
Operational
Sponsored Accounts
Operational
Student Accounts
Operational
Administration and Business
Operational
Banner - Advancement
Operational
Banner - Finance
Operational
Banner - Human Resources
Operational
Banner - Self-Service
Operational
Banner - Student
Operational
CashNet
?
Operational
Course Registration and Management
Operational
Employee Hub
?
Operational
ePAWs (Grant Management)
Operational
myNortheastern Portals
?
Operational
Salesforce
?
Operational
ServiceNow
?
Operational
ServiceNow Mobile App
Operational
Sunapsis (myOGS)
?
Operational
Communication and Collaboration
Operational
3CLogic Automated Call Distribution
?
Operational
Exchange (Email)
?
Operational
five9 Automated Call Distribution
?
Operational
G Suite
?
Operational
LISTSERV
?
Operational
Microsoft Excel
?
Operational
Microsoft Teams
?
Operational
Microsoft Word
?
Operational
Microsoft SharePoint
?
Operational
Computing and Software
Operational
Jamf
?
Operational
Microsoft InTune
?
Operational
Network Printing
Operational
PaperCut (General-use printing)
Operational
Windows Software Deployment Systems (SCCM)
?
Operational
The university is retiring the NUGO Mobile App service on Thursday, April 25. NUGO will no longer be available from the app stores for download after this retirement date. Existing downloads will stop updating and data feeds in the app will stop loading.
All services and data in the NUGO app can be found on the Student Hub by visiting me.northeastern.edu on any device.
For any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal. Posted on
Apr 24, 2024 - 13:09 EDT
Completed -
The scheduled maintenance has been completed.
Apr 25, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 18:00 EDT
Scheduled -
Maintenance to upgrade the Employee Hub will begin at 6 p.m. ET on Thursday, April 25. Community members will not have access to the Employee Hub during the maintenance. Service will be fully restored by close of the 90-minute maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 24, 16:52 EDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 EDT
Scheduled -
Maintenance to upgrade the Family Hub will begin at 6 p.m. ET on Thursday, April 18. Community members will not have access to the Family Hub during the maintenance. Service will be fully restored by close of the 90-minute maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 17, 16:13 EDT