Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 18, 2025 - 17:00 EDT
Scheduled
Identity and Access Management password resets and account provisioning services will be unavailable during a 3-hour maintenance beginning at 2 p.m. PT, 5 p.m. ET, and 10 p.m. GT on Friday, July 18.
Community members across the global campus system will be unable to create or claim new accounts or reset passwords on existing accounts during the maintenance window. Services are expected to be fully restored by close of the maintenance window.
IT teams are in close contact with the vendor who is leading this maintenance. Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Jul 17, 2025 - 11:14 EDT
This scheduled maintenance affected: Account Access and Security (Alumni Accounts, Faculty / Staff Accounts, Family / Other Accounts, Sponsored Accounts, Student Accounts), Student Services (Student Billing (Outsystems Link)), and Enterprise Systems.