All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet Operational
Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
IntelliBUY Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Operational
Claude by Anthropic Operational
Microsoft Copilot Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OGS Sunapsis| Scheduled Maintenance Nov 5, 2026 17:00-20:00 EST

Maintenance to update the Office of Global Services Sunapsis platform will take place from 2-5 p.m. PT, 5-8 p.m. ET, 9 p.m.-12 a.m. GT on Thursday, November 5.

Sunapsis will be temporarily unavailable during the maintenance window. The service is expected to be fully restored by the close of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Nov 04, 2026 - 12:43 EST

Scheduled Maintenance | Student Hub Nov 5, 2026 18:00-19:30 EST

Maintenance to the Student Hub is scheduled from 6 p.m. to 7:30 p.m. ET on Thursday, November 5 . During this maintenance window, students won’t have access to the Student Hub.

Access to the Student Hub will resume upon the close of the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Nov 04, 2026 - 14:52 EST

Scheduled Maintenance | GlobalProtect VPN Nov 5, 2026 22:45 - Nov 6, 2026 02:00 EST

Maintenance to GlobalProtect VPN is scheduled from 10:45 p.m. ET on Thursday, November 5, to 2 a.m. ET on Friday, November 6, 2026.

Off-campus community members may briefly be disconnected from the VPN for up to one minute and will need to reconnect. If your VPN connection is interrupted, reconnect to GlobalProtect VPN.

On-campus community members using VPN aren’t affected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Nov 04, 2026 - 15:19 EST

Nov 5, 2026

No incidents reported today.

Nov 4, 2026

Access Errors | Banner, CourseLeaf, Q:Drive, VPN
Resolved - This issue has been fully resolved.
Nov 4, 13:32 EST
Identified - IT teams have identified the issue and deployed a fix. Updates will be shared to IT Statuspage as they become available.
Nov 4, 10:06 EST
Investigating - IT teams are investigating an issue affecting community member access to Banner, CourseLeaf, Q:Drive, and VPN. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 4, 09:16 EST
Time Zone Settings l Vancouver
Completed - Beginning Nov. 1, 2026, clocks in most of British Columbia no longer “fall back” one hour, which may affect calendar events for those based on the Vancouver campus.

Please check your time zone settings in Windows and Outlook. They should show (UTC-07:00) Pacific Time (British Columbia). (UTC-07:00) Yukon is also acceptable as a temporary setting.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 4, 09:10 EST
In progress - Beginning Nov. 1, 2026, clocks in most of British Columbia will no longer “fall back” one hour, which may affect calendar events for those based on the Vancouver campus. If meetings scheduled for Nov. 1 or later appear at the wrong time, please follow the steps below and reach out to the IT Service Desk for assistance as needed.
Oct 30, 14:33 EDT
Scheduled - Beginning Nov. 1, 2026, clocks in most of British Columbia will no longer “fall back” one hour, which may affect calendar events for those based on the Vancouver campus.

Meetings scheduled for Nov. 1 or later may appear at the wrong time, particularly if they were scheduled before calendar systems were updated.

To prepare for the changes on Nov. 1:
• Install the latest updates on personal or unmanaged devices and restart when prompted. Windows users should install the October 2026 update or later.
• Check your time zone settings in Windows and Outlook. They should show (UTC-07:00) Pacific Time (British Columbia). (UTC-07:00) Yukon is also acceptable as a temporary setting.
• If you use a Mac or mobile device, make any required calendar changes in Outlook for Web.
• During the first week of November, double-check the times of important classes, appointments, meetings, and events. If something doesn’t look right, confirm the time with the organizer.

The university has configured enterprise systems, including 25Live and classroom computer systems, as needed. Managed computers should receive the updated time zone automatically, but everyone on the Vancouver campus should confirm that their devices and calendars show the correct time.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 14:18 EDT

Nov 3, 2026

Scheduled Maintenance | Husky Card Services
Completed - The scheduled maintenance has been completed.
Nov 3, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 16:08 EDT
Scheduled - Several Husky Card services will be unavailable on Tuesday, November 3, from 7-9 a.m. ET.

Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD Mobile ID app will be unavailable to complete transactions or access campus buildings.

Impacted Services

- GET Mobile ID app.

- Door and Library access: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access.

- Husky Card production: No card production on all campuses.

- Husky Card website: Huskycardcenter.neu.edu will be unavailable.

- Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate.

- Off-campus vendors: Point-of-sale systems will not accept Husky Cards.

- Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate.

- Housing: No housing assignments or door access will be issued.

- Residence Halls: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.

All Husky Card services are expected to fully resume after the close of the two-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 29, 16:06 EDT

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Network Maintenance | Wireless
Completed - The scheduled maintenance has been completed.
Oct 31, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:30 EDT
Scheduled - Maintenance to the eduroam, NUwave, and NUwave-guest wireless networks is scheduled for Friday, October 30, from 10:30 p.m. to Saturday, October 31, at 1 a.m. ET.

During this maintenance, community members that are already connected to Wi-Fi may remain connected. Those attempting to connect, reconnect, or reauthenticate may experience intermittent authentication delays or failures.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 10:28 EDT

Oct 30, 2026

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Network Outage | Boston Campus
Resolved - This incident has been resolved.
Oct 28, 11:45 EDT
Monitoring - A fix has been implemented, network and printer services are returning. IT teams are monitoring to ensure stability.
Oct 28, 00:24 EDT
Update - We are continuing to work on a fix for this issue.
Oct 27, 23:54 EDT
Identified - IT teams have identified the issue affecting the wired and wireless network on the Boston Campus. They’re working towards a resolution.

Community members on the Boston campus may be unable to print at this time. Updates will be shared to Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 27, 23:43 EDT

Oct 27, 2026

Husky Card Maintenance | CBORD and Mobile ID App
Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:00 EDT
Scheduled - Several Husky Card services will be unavailable from 5 a.m. to 6 a.m. ET on Tuesday, October 27.

Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD Mobile ID app will be unavailable to complete transactions or access campus buildings.

Impacted Services

- GET Mobile ID app.

- Door and Library access: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access.

- Husky Card production: No card production on all campuses.

- Husky Card website: Huskycardcenter.neu.edu will be unavailable.

- Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate.

- Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate.

- Housing: No housing assignments or door access will be issued.

- Residence Halls: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.

All Husky Card services are expected to fully resume after the close of the one-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 26, 15:16 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Scheduled Maintenance | Husky Card Services
Completed - The scheduled maintenance has been completed.
Oct 23, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 14:30 EDT
Scheduled - Several Husky Card services will be unavailable from 2:30 p.m. to 5:30 p.m. ET on Friday, October 23.

Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD Mobile ID app will be unavailable to complete transactions or access campus buildings.

Impacted Services

- GET Mobile ID app.

- Door and Library access: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access.

- Husky Card production: No card production on all campuses.

- Husky Card website: Huskycardcenter.neu.edu will be unavailable.

- Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate.

- Off-campus vendors: Point-of-sale systems will not accept Husky Cards.

- Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate.

- Housing: No housing assignments or door access will be issued.

- Residence Halls: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.

All Husky Card services are expected to fully resume after the close of the three-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 23, 14:07 EDT
REDCap | Public Surveys
Resolved - This maintenance is complete and REDCap's public surveys are now accessible.
Oct 23, 12:04 EDT
Identified - IT teams are conducting maintenance that will affect access to REDCap's public surveys.

During this maintenance, public surveys in REDCap will be unavailable.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 21, 13:41 EDT
Scheduled Maintenance | Husky Card Services
Completed - The scheduled maintenance has been completed.
Oct 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 04:30 EDT
Scheduled - Several Husky Card services will be unavailable from 4:30 a.m. to 6 a.m. ET on Friday, October 23.

Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD Mobile ID app will be unavailable to complete transactions or access campus buildings.

Impacted Services

- GET Mobile ID app.

- Door and Library access: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access.

- Husky Card production: No card production on all campuses.

- Husky Card website: Huskycardcenter.neu.edu will be unavailable.

- Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate.

- Off-campus vendors: Point-of-sale systems will not accept Husky Cards.

- Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate.

- Housing: No housing assignments or door access will be issued.

- Residence Halls: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.

All Husky Card services are expected to fully resume after the close of the two-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 22, 16:50 EDT

Oct 22, 2026

Scheduled Maintenance | REDCap
Completed - The scheduled maintenance has been completed.
Oct 22, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 EDT
Scheduled - Maintenance to REDCap will occur from 10 p.m. to 11:30 p.m. ET on Thursday, October 22. During this time, users may experience a brief interruption to REDCap services for up to 10 minutes. Updates will be posted here as needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 22, 17:06 EDT
Scheduled Maintenance | Banner Student Self-Service
Completed - The scheduled maintenance has been completed.
Oct 22, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 EDT
Scheduled - Maintenance to the Banner Student Self Service application is scheduled from 6-7 p.m. ET on Thursday, October 22.

During this maintenance, community members using or trying to access Banner Student Self-Service may experience an interruption lasting up to 15 minutes and may need to log in again.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 21, 15:29 EDT
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