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Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!
Account Access and Security
Operational
Alumni Accounts
Operational
Directory Services
Operational
Duo Security Core Authentication Service
?
Operational
Duo Security Phone Call Delivery
?
Operational
Duo Security Push Delivery
?
Operational
Duo Security SMS Message Delivery
?
Operational
Faculty / Staff Accounts
Operational
Family Hub
Operational
Family / Other Accounts
Operational
Single Sign On (SSO)
?
Operational
Sponsored Accounts
Operational
Student Accounts
Operational
Administration and Business
Operational
Banner - Advancement
Operational
Banner - Finance
Operational
Banner - Human Resources
Operational
Banner - Self-Service
Operational
Banner - Student
Operational
CashNet
?
Operational
Course Registration and Management
Operational
Employee Hub
?
Operational
ePAWs (Grant Management)
Operational
myNortheastern Portals
?
Operational
Salesforce
?
Operational
ServiceNow
?
Operational
ServiceNow Mobile App
Operational
Sunapsis (myOGS)
?
Operational
Communication and Collaboration
Operational
3CLogic Automated Call Distribution
?
Operational
Exchange (Email)
?
Operational
five9 Automated Call Distribution
?
Operational
G Suite
?
Operational
LISTSERV
?
Operational
Microsoft Excel
?
Operational
Microsoft Teams
?
Operational
Microsoft Word
?
Operational
Microsoft SharePoint
?
Operational
Computing and Software
Operational
Jamf
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Operational
Microsoft InTune
?
Operational
Network Printing
Operational
PaperCut (General-use printing)
Operational
Windows Software Deployment Systems (SCCM)
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Operational
Completed -
The scheduled maintenance has been completed.
Mar 18, 07:39 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 EDT
Scheduled -
Maintenance to upgrade to Cognos will begin at 5 p.m. ET today, Friday, March 15 and end at 8 a.m. ET on Monday, March 18.
Cognos services will be unavailable during the entire maintenance. Active sessions will be terminated and community members will need to log back in to Cognos following close of the maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 15, 13:38 EDT
Completed -
The scheduled maintenance has been completed.
Mar 15, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 16:30 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 14, 10:43 EDT
Scheduled -
Maintenance to upgrade certificates for Oakland legacy Kyocera Copiers will begin at 1:30 p.m. PT on Friday, March 15. Kyocera Copiers will be unavailable for use during the three-hour maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 14, 10:04 EDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 EDT
Scheduled -
Maintenance to the Employee Hub will begin at 6 p.m. ET today, Thursday, March 14. Community members will not have access to the Employee Hub during this maintenance. A brief outage to me.northeastern.edu is also expected with Student Hub unreachable from this site. Services will resume by close of the 90-minute maintenance window
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 14, 09:36 EDT
Resolved -
The fix addressed the issue and students in the NU Accelerate program are able to register for classes directly through Banner Self-Service.
Update -
The fix has been completed and testing is underway to confirm whether the impacted students are now able to register for courses.
Mar 13, 11:54 EDT
Identified -
A fix to address the issue has been identified and is being implemented. It's expected to be applied within the next hour. Further updates will be shared on Statuspage as soon as they're available.
Mar 13, 10:40 EDT
Investigating -
IT teams are investigating reports that course registration links are not available for students in the NU Accelerate Program through the expected paths. The course registration link is not available in either the Student Hub or Banner. ITS is working with business stakeholders and the Registrar on this issue.
Mar 13, 09:45 EDT
Resolved -
This incident has been resolved.
Mar 10, 16:52 EDT
Update -
This incident has been resolved.
Mar 10, 16:51 EDT
Update -
The Research Computing and Communication Infrastructure teams continue to work with vendors on investigating intermittent network connectivity issues to the MGHPCC datacenter. Efforts to repair will resume on Monday and an update will be provided as soon as possible.
For any questions about this incident, please contact the Research Computing team at rchelp@northeastern.edu.
For any other questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 8, 17:18 EST
Update -
The Research Computing and Communication Infrastructure teams continue to work with a vendor on investigating intermittent network connectivity issues to the MGHPCC datacenter. Updates will be shared as available.
Mar 7, 16:34 EST
Update -
The Research Computing team has escalated this issue with the vendor and is still working on resolving connectivity issues to MGHPCC.
Mar 7, 14:06 EST
Investigating -
The Research Computing team is troubleshooting intermittent network connectivity issues to the MGHPCC datacenter.
Mar 6, 14:43 EST
Resolved -
This incident has been resolved.
Mar 8, 15:06 EST
Investigating -
IT teams are investigating reports that customers are unable to access the Tableau server. Updates will be shared as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 8, 12:35 EST
Completed -
The scheduled maintenance has been completed.
Mar 7, 11:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 EST
Scheduled -
Maintenance to upgrade network switches for the Vera M. Long Building in Oakland will begin at 6 a.m. PT on Thursday, Mar. 7. A brief network outage is expected during the two-hour maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 5, 12:56 EST
Completed -
The scheduled maintenance has been completed.
Mar 7, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 05:00 EST
Scheduled -
Several Husky Card services will be unavailable beginning at 5 a.m. ET on Thursday, Mar. 7. During the one-hour maintenance window, the system will undergo scheduled upgrades. Impacts will be similar to the Husky Card Services maintenance on Tuesday, Mar. 5.
Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD mobile app will be unavailable to complete transactions or access campus buildings.
The following services will be impacted during the maintenance window:
- Door and Library access: CBORD mobile app will not allow access; only physical Husky Cards will allow access. - Husky Card production: No card production on all campuses. - Husky Card website: Huskycardcenter.neu.edu will be unavailable. - Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate. - Laundry: Only coins will be accepted. - Off-campus vendors: Point-of-sale systems will not accept Husky Cards. - Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate. - Housing: No housing assignments or door access will be issued. - Residence Halls: CBORD mobile app will not allow access; only cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.
All Husky Card services are expected to fully resume after the close of the three-hour maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 4, 10:11 EST
Completed -
The scheduled maintenance has been completed.
Mar 6, 21:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 19:00 EST
Scheduled -
Maintenance to upgrade single sign on (SSO) for ServiceNow will begin at 9 p.m. ET today, Thursday, Mar. 6. No service outage is expected during the two-hour maintenance window.
Following this SSO upgrade, community member access to ServiceNow will continue to follow the same path and use the same username and password. The look and steps of logging in to ServiceNow will be different; it will match the current Microsoft 365, Student and Employee Hubs, and Northeastern email account login experience.
Resolved -
This incident has been resolved.
Mar 6, 13:57 EST
Investigating -
The Discovery Cluster is currently unavailable, the Research Computing team is investigating the issue and will update this page with more information when available.
Mar 6, 13:48 EST
Completed -
The scheduled maintenance has been completed.
Mar 6, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 06:00 EST
Update -
Maintenance to upgrade network switches for the Music Building in Oakland will also begin at 6 a.m. PT on Wednesday, Mar. 6. A brief network outage is expected for the Music Building and Carnegie Hall during the two-hour maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 5, 12:52 EST
Scheduled -
Maintenance to upgrade network switches for Carnegie Hall in Oakland will begin at 6 a.m. PT on Wednesday, Mar. 6. A brief network outage is expected during the two-hour maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 4, 17:38 EST
Completed -
The scheduled maintenance has been completed.
Mar 5, 20:00 EST
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:09 EST
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:09 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:09 EST
Scheduled -
Several Husky Card services will be unavailable beginning at 5 p.m. ET on Tuesday, Mar. 5. During the three-hour maintenance window, the system will undergo scheduled upgrades.
Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD mobile app will be unavailable to complete transactions or access campus buildings.
The following services will be impacted during the maintenance window:
- Door and Library access: CBORD mobile app will not allow access; only physical Husky Cards will allow access. - Husky Card production: No card production on all campuses. - Husky Card website: Huskycardcenter.neu.edu will be unavailable. - Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate. - Laundry: Only coins will be accepted. - Off-campus vendors: Point-of-sale systems will not accept Husky Cards. - Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate. - Housing: No housing assignments or door access will be issued. - Residence Halls: CBORD mobile app will not allow access; only cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.
All Husky Card services are expected to fully resume after the close of the three-hour maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 29, 16:21 EST
For other questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 5, 16:06 EST
Update -
The new billing and payment portal for Canadian campuses is expected to be available to process student bill payments by end of business today, Mar. 6. Once the new system is fully implemented, an update will be provided here to the IT Statuspage.
Mar 5, 15:28 EST
Monitoring -
Launch of the new billing and payment system for students at Northeastern's Canadian locations has been postponed to perform additional tests. Statuspage will be updated when the new system is enabled and available for use.
After the new billing and payment system is enabled, students should access their latest billing statements and/or make payments by visiting the Student Hub then selecting the Billing tab.
Historical billing and payment information from prior to March 5, 2024 can be found on the Financial Force portal.
For other questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 4, 17:32 EST