Accommodate Portal l Global Network
Investigating - Students and staff are unable to log in to the Accommodate Portal. IT teams are investigating and have escalated to the platform vendor for further troubleshooting. Next update will be shared to IT Statuspage on Thursday morning.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 09, 2026 - 19:31 EDT
Missing data l Family Hub
Monitoring - IT teams have made a change that is expected to fix the problem. Teams are monitoring and validating that information is now showing in the Family Hub.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 09, 2026 - 16:11 EDT
Identified - IT teams have identified an issue affecting the Family Hub, where some site visitors may see blank or null values for student information. Teams are actively working on a fix and monitoring the situation. The IT Statuspage will provide updates as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 09, 2026 - 13:00 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet Operational
Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
IntelliBUY Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Operational
Claude by Anthropic Operational
Microsoft Copilot Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Major Outage
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

Service Degradation | ServiceNow Advisor Forms
Resolved - The ServiceNow Advisor Form is continuing to operate as normal. This is resolved.
Sep 9, 16:07 EDT
Monitoring - IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
Sep 4, 16:31 EDT
Update - IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
Sep 4, 16:31 EDT
Identified - IT teams are actively working to restore services to the ServiceNow Advisor Form. Advisors may experience delays or error messages when attempting to add or remove holds through Advisor Forms.

Advisors shouldn’t repeat hold transactions while this issue is being resolved. Please note that a hold may be successfully added to a student's record even if the transaction appears to fail or returns an error message.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 3, 12:13 EDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Sep 3, 2026

Scheduled Maintenance | Student Hub
Completed - The scheduled maintenance has been completed.
Sep 3, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 3, 13:06 EDT
Scheduled - Maintenance to the Student Hub is scheduled from 6 p.m. to 7:30 p.m. ET, Thursday, September 3 to prepare for the fall semester. The Student Hub, including I Am Here attendance verification, will be unavailable for a brief period during the maintenance window.

Upon completion of the maintenance, all services will resume as normal.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 3, 13:06 EDT
Annual Adobe License Renewal l Global
Resolved - The annual Adobe license renewal has been completed. For more information about Adobe at Northeastern, please visit adobe.northeastern.edu.
Sep 3, 14:37 EDT
Monitoring - When launching Adobe software with Northeastern accounts, an Adobe license warning message may appear. The error is expected and related to the annual Adobe license renewal process underway.

There's no interruption to Adobe services at this time. The community can continue to access Adobe applications despite the warning message.

This issue is being monitored while the license renewal is completed. Updates will be posted as needed. If you're unable to access an Adobe application or experience issues beyond the warning message, please contact the ITS Service Desk.
Aug 24, 09:58 EDT

Sep 2, 2026

Scheduled Network Maintenance | NYC Campus
Completed - The scheduled maintenance has been completed.
Sep 2, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 EDT
Scheduled - Maintenance to the wireless network across the NYC campus is scheduled from 7 p.m. to 8 a.m. ET on Wednesday, September 2.

During this maintenance, wireless network connectivity may be briefly unavailable for up to five minutes while network updates are completed. Updates will be posted here as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 2, 16:59 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Service Outage | Single Sign-on
Resolved - IT teams have implemented a fix for some students experiencing issues with SSO. This is resolved.
Aug 27, 23:11 EDT
Investigating - IT teams are investigating reports that some students are unable to sign in to Single Sign-On (SSO) applications, including the Student Hub and Canvas. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 27, 22:28 EDT
Scheduled Wireless Network Maintenance | Boston Campus
Completed - The scheduled maintenance has been completed.
Aug 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:00 EDT
Scheduled - Maintenance to the wireless network across the Boston campus is scheduled from 10 p.m. ET on Wednesday, August 26 through 2 a.m. ET on Thursday, August 27.

During this maintenance window, community members may experience a brief interruption to wireless network connectivity lasting up to 5 minutes as work continues to modernize the Boston campus network. Updates will be posted here as needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 26, 11:52 EDT
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