All Systems Operational

About This Site

This ITS site is for the Northeastern community to be made aware of any known technology issues or outages. To report an issue please call (617) 373-4357 (xHELP). Remember - if you see something, say something!

Blackboard Services ? Operational
Department Storage (Q:) ? Operational
Email ? Operational
Enterprise Systems ? Operational
Network ? Operational
Printing ? Operational
myNortheastern & Services ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2019

No incidents reported today.

Apr 24, 2019
Resolved - Emergency updates to wireless networks for San Jose and Seattle campuses have been completed. Software issues for all campus wireless networks (NUwave, NUwave-Guest, and Eduroam) have been resolved.
Apr 24, 09:30 EDT
Monitoring - Updates for Charlotte and Toronto campuses are complete. Network maintenance for remaining campuses will proceed as scheduled tomorrow morning.
Apr 23, 23:41 EDT
Update - Boston campus network updates are complete. Updates for remaining campuses are proceeding on schedule.
Apr 23, 23:18 EDT
Update - The partial outage continues. Steps are being taken to resolve the issue completely with an emergency upgrade to all campus wireless networks beginning at 10:00 p.m. ET. The schedule for this 45 minute technical maintenance period is as follows:

Boston 10:00 p.m. to 10:45 p.m. EST
Charlotte 10:45 p.m. to 11:30 p.m. EST
Toronto 11:30 p.m. to 12:15 a.m. EST
San Jose 5:30 a.m. to 6:15 a.m. PST
Seattle 6:00 a.m. to 6:45 a.m. PST

During this timeframe, all internet connections originating from on-campus to the NUwave, NUwave-Guest, and Eduroam networks will be unavailable.
Apr 23, 15:37 EDT
Identified - Some NUWave access points are experiencing outages. The cause of this issue has been identified, and we are working to apply a code fix.
Apr 23, 09:28 EDT
Apr 23, 2019
Completed - Scheduled maintenance for Boston, Toronto, and Charlotte campuses is complete. Network updates for San Joe and Seattle campuses will proceed on schedule beginning at 5:30 a.m. PST.
Apr 23, 22:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 EDT
Scheduled - Due to unexpected software issues, Information Technology Services will be conducting an emergency upgrade to all campus wireless networks beginning at 10:00 p.m. ET. The schedule for this 45 minute technical maintenance period is as follows:

Boston 10:00 p.m. to 10:45 p.m. EST
Charlotte 10:45 p.m. to 11:30 p.m. EST
Toronto 11:30 p.m. to 12:15 a.m. EST
San Jose 5:30 a.m. to 6:15 a.m. PST
Seattle 6:00 a.m. to 6:45 a.m. PST

During this timeframe, all internet connections originating from on-campus to the NUwave, NUwave-Guest, and Eduroam networks will be unavailable.
Apr 23, 15:29 EDT
Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 EDT
Scheduled - We will be undergoing scheduled maintenance related to Duo Services at this time. During this maintenance window, please refrain from registering for or enrolling in Duo 2FA.
Apr 18, 16:35 EDT
Apr 17, 2019
Resolved - The myNortheastern portal is back online.
Apr 17, 18:18 EDT
Identified - ITS is working with the vendor to resolve.
Apr 17, 17:46 EDT
Investigating - We are currently investigating this issue.
Apr 17, 16:19 EDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019
Completed - The scheduled maintenance has been completed.
Apr 14, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 EDT
Scheduled - Wired and wireless connections, including NUwave and NUnet, will be down for 1 hour Sunday morning, April 14th, 7 - 8 a.m., to complete a code upgrade that was attempted last week and failed. This outage will affect the following buildings on the main campus in Boston:

- 1110 Commonwealth Avenue
- Richards Hall
- Cabot Gym
- Hayden Hall
- Ell Hall
Apr 12, 15:14 EDT
Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.