Get webhook notifications whenever Northeastern University - ITS creates an incident, updates an incident, resolves an incident or changes a component status.
Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!
COVID-19 Testing
Operational
COVID-19 Test Scheduler
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Operational
COVID-19 Test Results
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Operational
Daily Wellness Check
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Operational
Department Storage (Q:)
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Operational
Duo
Operational
Duo Security Core Authentication Service
Operational
Resolved -
If any issues persist, please contact the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.
Jan 14, 17:48 EST
Monitoring -
The login issues have been fixed, and users should no longer be experiencing the error when accessing university sites.
Jan 14, 17:26 EST
Investigating -
Some users are experiencing errors when logging into certain Northeastern websites with their myNortheastern login credentials. Reports indicate that this is happening for Microsoft services, including the Student Hub and the COVID-19 Test Scheduler. The issue is being investigated.
Jan 14, 17:10 EST
Resolved -
Students should no longer be experiencing this issue. If any issues persist, please contact the IT Service Desk at 617.373.HELP[4357] or help@northeastern.edu.
Jan 14, 09:29 EST
Update -
Students should no longer be experiencing this issue. If any issues persist, please contact the IT Service Desk at 617.373.HELP[4357] or help@northeastern.edu.
Jan 14, 09:29 EST
Investigating -
Some students are experiencing issues logging into the Student Hub and receiving a screen with "Oops, something's not right". The issue is being investigated.
Oct 29, 13:04 EDT
Completed -
The scheduled maintenance has been completed.
Jan 10, 14:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 13:00 EST
Scheduled -
The Student Hub will be unavailable on Sunday, January 10 while upgrades to the dynamic scheduler are made. The down time will begin at 1:00 p.m. and is expected to last no longer than 90 minutes.
Jan 10, 11:16 EST
Completed -
The scheduled maintenance has been completed.
Jan 6, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 05:00 EST
Scheduled -
The next Discovery cluster maintenance window will be January 6th from 5:00AM to 5:00PM. We are planning on completing the following maintenance tasks:
*Upgrade the Isilon OneFS Operating System *Moving InfiniBand (IB) cables to support the new leaf switches *Remount Access Control Lists (ACLs) *Move top-of-rack secondary links
If you have any questions or concerns, please email the RC team at rchelp@northeastern.edu. Make sure to subscribe to this status page, as we will update this page when maintenance is complete.
Jan 4, 08:36 EST
Resolved -
Smart locker lending and returning is now working as expected. A solution is in place to fix the problem causing issues with reserving and returning equipment.
Jan 6, 08:50 EST
Investigating -
Users are reporting issues with reserving computer hardware or returning equipment via the smart locker system. An investigation is underway.
Dec 17, 08:26 EST