MyNortheastern Portal Intermittent Issues
Update - We are continuing to monitor the myNortheastern portal for performance issues.

As previously communicated, we have removed the Blackboard and My Schedule modules from the student portal home page and added links to these services to the home page sidebar.

We anticipate a planned downtime on 12/20/18 for maintenance, including adding these modules back. We will continue to share updates and will communicate details of this scheduled maintenance as they become available. Thank you for your patience.
Dec 5, 08:55 EST
Update - We are continuing to monitor the myNortheastern portal for performance issues.

We have removed the Blackboard and My Schedule modules from the student portal home page to optimize the portal's performance. Links to these services are available, however, via Services and Links and in the home page sidebar.

We are actively engaged with our portal vendor to formulate an action plan for a longer term solution for stabilizing the portal's performance. Thank you for your patience as we work to restore the portal back to optimal levels.
Dec 4, 12:52 EST
Update - We are continuing to monitor the myNortheastern portal.

We have confirmed that the Northeastern Blackboard and My Schedule modules do not appear for students on their portal home page. These services are available, however, via Services and Links. We are addressing these issues and appreciate your patience.
Dec 3, 10:14 EST
Monitoring - ITS is aware of intermittent issues that have affected users’ ability to login to the myNortheastern portal and access content on the portal. We will be monitoring the portal and continuing to address issues as they may arise. Thank you for your patience.
Dec 1, 20:51 EST

About This Site

This ITS site is for the Northeastern community to be made aware of any known technology issues or outages. To report an issue please call (617) 373-4357 (xHELP). Remember - if you see something, say something!

Blackboard Services   ? Operational
Department Storage (Q:)   ? Operational
Email   ? Operational
Enterprise Systems   ? Operational
Network   ? Operational
Printing   ? Operational
myNortheastern & Services   ? Degraded Performance
Other   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018
Hosted Websites Degradation
Resolved - This incident has been resolved.
Dec 13, 12:31 EST
Update - The any additional affected systems have all been identified and remediated.
Dec 13, 12:16 EST
Monitoring - The affected systems have been returned to service. We will be monitoring and checking the other systems.
Dec 11, 10:27 EST
Investigating - ITS is aware of issues affecting some websites that are hosted by ITS. We are currently investigating.
Dec 11, 09:21 EST
Dec 12, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018
NUnet Network Down on Dedham Campus
Resolved - The network has been restored to Northeastern in Dedham. A power issue caused the outage, and ITS was able to reset it. Thank you for your patience.
Dec 8, 23:43 EST
Investigating - We have reports that there is no internet or network connectivity at the Northeastern location in Dedham. We have opened up a ticket with Comcast and are waiting for status update. We will continue to share updates.
Dec 7, 15:50 EST
Dec 7, 2018
Turnitin Service Issues
Resolved - Turnitin indicates that the issue has been resolved. ITS will be monitoring Turnitin's system status at http://turnitin.status.io/pages/59a83c00d031972d05000063. If you experience any further issues with Turnitin performance, please contact the ITS Service Desk at 617.373.4357 or help@northeastern.edu. Thank you for your patience.
Dec 7, 13:21 EST
Investigating - Multiple users are confirming problems with viewing and grading Turnitin assignments.

Instructors may have difficulty loading Turnitin student papers to grade them.

Students can submit new papers, but may not be able to load previously submitted papers to review their instructor's feedback.

Errors that might display: "Loading", "Login Error", "Your Session Has Expired"

NOTE: this does not affect Blackboard assignments or other assignment tools, only Turnitin.
Dec 7, 12:04 EST
Dec 6, 2018

No incidents reported.

Dec 2, 2018
Banner Production and ODS Outage
Completed - The scheduled maintenance has been completed.
Dec 2, 18:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 15:30 EST
Scheduled - All Banner services, including several self-service applications within myNortheastern, will be unavailable from Saturday, December 1, starting at 6 a.m. ET, through Sunday, December 2, at 6 p.m. ET, to undergo a scheduled upgrade.

This upgrade will also impact the Banner Operational Data Storage (ODS), which will be available with data as of Friday, November 30. The ODS will be unavailable on Monday, December 3, but it is expected to be back online and current on Tuesday, December 4.

All other Banner services are expected to be back online and fully functional on Monday, December 3.
Nov 27, 14:55 EST
Nov 30, 2018
MyNortheastern Unplanned Downtime
Resolved - This incident has been resolved. Thank you for your patience while we worked to get the portal back up and running.
Nov 30, 13:34 EST
Monitoring - ITS has brought the myNortheastern portal back up online and we are monitoring it. We will continue to provide updates.
Nov 30, 13:14 EST
Identified - ITS has identified the issue with the portal as the same that affected the portal during Thursday's downtime. We are working to resolve the issue. We will continue to provide updates.
Nov 30, 12:48 EST
Investigating - The MyNortheastern portal is currently unavailable. ITS is investigating the issue and will communicate updates.
Nov 30, 12:43 EST
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