IT Services - Northeastern University Status

All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Sponsored Accounts Operational

Student Accounts Operational

Administration and Business Operational

Banner - Advancement Operational

Banner - Finance Operational

Banner - Human Resources Operational

Banner - Self-Service Operational

Banner - Student Operational

CashNet Operational

Course Registration and Management Operational

Employee Hub Operational

ePAWs (Grant Management) Operational

myNortheastern Portals Operational

Salesforce Operational

ServiceNow Operational

ServiceNow Mobile App Operational

Sunapsis (myOGS) Operational

Workday Operational

Communication and Collaboration Operational

3CLogic Automated Call Distribution Operational

Exchange (Email) Operational

five9 Automated Call Distribution Operational

G Suite Operational

LISTSERV Operational

Microsoft Excel Operational

Microsoft Teams Operational

Microsoft Word Operational

Microsoft SharePoint Operational

Computing and Software Operational

Jamf Operational

Microsoft InTune Operational

Network Printing Operational

PaperCut (General-use printing) Operational

Windows Software Deployment Systems (SCCM) Operational

Department Storage (Q:) Operational

Enterprise Systems Operational

Network Infrastructure Operational

Data Center Network Connectivity Operational

Efficient IP Operational

Load Balancing Operational

NAS Storage Operational

Network Power Operational

NUNET (Wired Network / Physical) Operational

NUwave (Wireless Network / Access Points) Operational

VPN Operational

Other Operational

Public Cloud Services Operational

Amazon Web Services (AWS) Operational

Azure Operational

Secure Compute Operational

Research Computing Operational

Discovery Cluster Compute Operational

Discovery Cluster Storage Operational

Open onDemand Operational

Schrodinger / Maestro Operational

Spaces at Northeastern Operational

Robin Dashboard Operational

Robin Mobile Operational

Robin Public Website Operational

Robin Room Displays Operational

Robin Status Boards Operational

Student Services Operational

Husky Card (CBORD / Husky Card Activity) Operational

I Am Here Operational

Student Billing (Outsystems Link) Operational

Student Hub Operational

Teaching and Learning Operational

Canvas Operational

Panopto Operational

Zoom Web Client Operational

Other Operational

Web Solutions Operational

Sites at Northeastern Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sites at Northeastern| Scheduled Maintenance Jul 27, 2024 04:30 - Jul 28, 2024 16:30 EDT

Sites at Northeastern, which uses the CampusPress the service for creating and managing websites hosted via the WordPress network, will undergo a 36-hour maintenance beginning at 4:30 a.m. ET on Saturday, July 27 and ending 12:30 p.m. ET on Sunday, July 28.

What to expect

- All published sites will be placed in read-only mode during the maintenance and remain publicly visible to site visitors.

- Site administrators, editors, authors, contributors, and subscribers will be unable to log in to Sites at Northeastern to make changes or edits during the maintenance window.

- The Research Computing site will require additional maintenance. As a result, the Research Computing site is expected to undergo an outage during the 40-hour maintenance window.

- Full access to all sites for all users is expected to be fully restored upon close of the maintenance window by the vendor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jul 24, 2024 - 13:19 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Scheduled Outage | Student Hub and Employee Hub

Completed - The scheduled maintenance has been completed.
Jul 25, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 EDT

Scheduled - Maintenance to the Student Hub and Employee Hub will begin at 6 p.m. ET today, Thursday, July 25. Community members will not have access to the Student Hub or Employee Hub during the maintenance. Access to the Hubs will resume upon close of the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 25, 09:52 EDT

Jul 24, 2024

Husky Card Services | Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:00 EDT

Scheduled - Several Husky Card services will be unavailable beginning at 5 p.m. ET on Wednesday, July 24. During the three-hour maintenance window, the system will undergo scheduled upgrades.

Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD mobile app will be unavailable to complete transactions or access campus buildings.

The following services will be impacted during the maintenance window:

- GET Mobile App.
- Door and Library access: CBORD mobile app will not allow access; only physical Husky Cards will allow access.
- Husky Card production: No card production on all campuses.
- Husky Card website: Huskycardcenter.neu.edu will be unavailable.
- Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate.
- Laundry: Only coins will be accepted.
- Off-campus vendors: Point-of-sale systems will not accept Husky Cards.
- Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate.
- Housing: No housing assignments or door access will be issued.
- Residence Halls: CBORD mobile app will not allow access; only cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.

All Husky Card services are expected to fully resume after the close of the three-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 22, 10:51 EDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Microsoft Service Impacts l Crowdstrike IT Outage Updates

Resolved - IT teams have verified that Northeastern systems and services are running as expected as it relates to last week's Microsoft outages. This issue is considered resolved.
Jul 22, 12:05 EDT

Monitoring - Due to the widespread Microsoft outages caused by the Crowdstrike IT update, Northeastern IT teams are monitoring Microsoft services. There's no evidence of any direct impacts to systems and services at Northeastern, but IT teams are aware and ready to take action as needed.

Microsoft has shared that the following services may be impacted:

- PowerBI: Services could go to read-only mode while issues are addressed.

- Microsoft Teams: Functions including presence, group chats, and user registration may not be available to use.

- Azure virtual machines: Some virtual machines running Windows client and server may require remediation.

To report an issue, or for any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 19, 09:39 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Saviynt Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 21:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 15:15 EDT

Scheduled - Maintenance to update Saviynt will begin at 3:00 p.m. ET today, Friday, July 19. No service impacts are expected during the 6-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 19, 15:11 EDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Xfinity Unavailable | Boston

Resolved - This issue has been resolved.
Jul 15, 09:22 EDT

Monitoring - IT teams continue to monitor this issue to ensure it is fully resolved.
Jul 12, 17:00 EDT

Identified - IT teams identified the cause of this issue and implemented a solution. Tests are ongoing to ensure this issue is resolved.
Jul 12, 12:40 EDT

Investigating - Community members are unable to login to access Xfinity services in residence halls on the Boston campus. Upon login, an error is displayed. IT teams are investigating.

To report an issue, or for any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 12, 11:59 EDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.