All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

COVID-19 Testing Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Duo Security Phone Call Delivery Operational
Enterprise Systems ? Operational
Email and Calendaring Operational
Office 365 Email ? Operational
HuskyMail and G Suite ? Operational
Learning Management Systems Operational
Blackboard ? Operational
Canvas ? Operational
myNortheastern & Services ? Operational
Network ? Operational
Printing ? Operational
Research Computing Operational
Discovery Cluster ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
SAIL Digital Platform ? Operational
SAIL Web App ? Operational
SAIL Mobile Apps ? Operational
Student Hub ? Operational
Zoom Operational
Zoom Live Streaming Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2021

No incidents reported today.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - If any issues persist, please contact the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.
Jan 14, 17:48 EST
Monitoring - The login issues have been fixed, and users should no longer be experiencing the error when accessing university sites.
Jan 14, 17:26 EST
Investigating - Some users are experiencing errors when logging into certain Northeastern websites with their myNortheastern login credentials. Reports indicate that this is happening for Microsoft services, including the Student Hub and the COVID-19 Test Scheduler. The issue is being investigated.
Jan 14, 17:10 EST
Resolved - Students should no longer be experiencing this issue. If any issues persist, please contact the IT Service Desk at 617.373.HELP[4357] or help@northeastern.edu.
Jan 14, 09:29 EST
Update - Students should no longer be experiencing this issue. If any issues persist, please contact the IT Service Desk at 617.373.HELP[4357] or help@northeastern.edu.
Jan 14, 09:29 EST
Investigating - Some students are experiencing issues logging into the Student Hub and receiving a screen with "Oops, something's not right". The issue is being investigated.
Oct 29, 13:04 EDT
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - This incident has been resolved.
Jan 12, 09:56 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 12, 08:22 EST
Investigating - We are currently investigating this issue.
Jan 12, 00:33 EST
Jan 11, 2021

No incidents reported.

Jan 10, 2021
Completed - The scheduled maintenance has been completed.
Jan 10, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 13:00 EST
Scheduled - The Student Hub will be unavailable on Sunday, January 10 while upgrades to the dynamic scheduler are made. The down time will begin at 1:00 p.m. and is expected to last no longer than 90 minutes.
Jan 10, 11:16 EST
Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021
Completed - The scheduled maintenance has been completed.
Jan 6, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 05:00 EST
Scheduled - The next Discovery cluster maintenance window will be January 6th from 5:00AM to 5:00PM. We are planning on completing the following maintenance tasks:

*Upgrade the Isilon OneFS Operating System
*Moving InfiniBand (IB) cables to support the new leaf switches
*Remount Access Control Lists (ACLs)
*Move top-of-rack secondary links

If you have any questions or concerns, please email the RC team at rchelp@northeastern.edu. Make sure to subscribe to this status page, as we will update this page when maintenance is complete.
Jan 4, 08:36 EST
Resolved - Smart locker lending and returning is now working as expected. A solution is in place to fix the problem causing issues with reserving and returning equipment.
Jan 6, 08:50 EST
Investigating - Users are reporting issues with reserving computer hardware or returning equipment via the smart locker system. An investigation is underway.
Dec 17, 08:26 EST
Jan 5, 2021

No incidents reported.