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Monitoring - IT teams have identified and fixed the issue. Community members may need to clear browser cookies and cache in order to successfully access InCommon apps.
Feb 18, 2025 - 12:08 EST
Identified - IT teams have identified the issue and are quickly working to resolve the issue.
Feb 18, 2025 - 10:55 EST
Investigating - Community members are encountering errors when attempting to access InCommon applications that use single sign-on. Known applications impacted include NUWorks, Matlab, Scishield, Courseleaf, Globus, OOD, and other InCommon apps.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 18, 2025 - 10:51 EST
Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!
Account Access and Security
Partial Outage
Alumni Accounts
Operational
Directory Services
Operational
Duo Security Core Authentication Service
?
Operational
Duo Security Phone Call Delivery
?
Operational
Duo Security Push Delivery
?
Operational
Duo Security SMS Message Delivery
?
Operational
Faculty / Staff Accounts
Operational
Family Hub
?
Operational
Family / Other Accounts
Operational
Single Sign On (SSO)
?
Partial Outage
Sponsored Accounts
Operational
Student Accounts
Operational
Administration and Business
Operational
Banner - Advancement
Operational
Banner - Finance
Operational
Banner - Human Resources
Operational
Banner - Self-Service
Operational
Banner - Student
Operational
CashNet
?
Operational
Course Registration and Management
Operational
Employee Hub
?
Operational
ePAWs (Grant Management)
Operational
Salesforce
?
Operational
ServiceNow
?
Operational
ServiceNow Mobile App
Operational
Sunapsis (myOGS)
?
Operational
Workday
?
Operational
Communication and Collaboration
Operational
3CLogic Automated Call Distribution
?
Operational
Exchange (Email)
?
Operational
five9 Automated Call Distribution
?
Operational
G Suite
?
Operational
LISTSERV
?
Operational
Microsoft Excel
?
Operational
Microsoft SharePoint
?
Operational
Microsoft Teams
?
Operational
Microsoft Word
?
Operational
Computing and Software
Operational
Jamf
?
Operational
Microsoft InTune
?
Operational
Network Printing
Operational
PaperCut (General-use printing)
Operational
Windows Software Deployment Systems (SCCM)
?
Operational
Completed -
The scheduled maintenance has been completed.
Feb 18, 22:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:30 EST
Scheduled -
Network firewall maintenance for Silicon Valley and Toronto will begin at 9:30 p.m. PT on Tuesday, February 18. Community members may experience a brief network outage of up to five minutes during the maintenance.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 14, 10:36 EST
Completed -
The scheduled maintenance has been completed.
Feb 15, 03:59 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:59 EST
Scheduled -
Network firewall maintenance for Vancouver will begin at 9 p.m. PT on Friday, February 14. Community members may experience a brief network outage of up to five minutes during the maintenance.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 13, 12:29 EST
Completed -
The scheduled maintenance has been completed.
Feb 15, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 EST
Scheduled -
Network firewall maintenance for Arlington will begin at 8 p.m. ET on Friday, February 14. Community members may experience a brief network outage of up to five minutes during the maintenance.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 13, 12:27 EST
Resolved -
Duo has resolved this issue.
Feb 14, 09:14 EST
Identified -
Community members are encountering errors when authenticating their accounts using Duo SMS and phone call delivery. Those impacted are advised to authenticate their accounts using the Duo app via push or mobile passcode, not SMS, until the issue is fully resolved.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 13, 15:03 EST
Completed -
The scheduled maintenance has been completed.
Feb 14, 05:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 01:00 EST
Scheduled -
Network firewall maintenance for Seattle will begin at 10 p.m. PT on Thursday, February 13. Community members may experience a brief network outage of up to five minutes during the maintenance.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 11, 13:40 EST
Completed -
The scheduled maintenance has been completed.
Feb 13, 23:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 19:00 EST
Scheduled -
Network firewall maintenance for Charlotte will begin at 7 p.m. ET on Thursday, February 13. Community members may experience a brief network outage of up to five minutes during the maintenance.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 11, 13:38 EST
Resolved -
This incident has been resolved.
Feb 13, 12:25 EST
Monitoring -
IT teams have identified and fixed the issue. Community members have reported that they can now log in and access the Family Hub.
Feb 12, 10:05 EST
Investigating -
IT teams are investigating reports from community members who are encountering log in errors when connecting to the Family Hub.
To report an issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 12, 09:58 EST
Completed -
The scheduled maintenance has been completed.
Feb 13, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:30 EST
Scheduled -
Maintenance to the Student Financial Services NetPartner application will take place from 6:30 a.m. - 7 a.m. ET on Thursday, February 13. A service interruption of up to 15 minutes is expected during the maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 11, 15:19 EST
Resolved -
IT teams monitored overnight and no issues emerged.
Feb 12, 09:27 EST
Monitoring -
Sites are now loading normally and WordPress admin dashboards are accessible. IT teams will continue to monitor and work with the vendor to identify the cause of the issue.
Feb 11, 17:41 EST
Update -
Some university sites aren't loading and WordPress admin dashboards continue to be intermittently unavailable. IT teams are working with the vendor to identify and repair the issue.
Feb 11, 17:04 EST
Investigating -
IT teams are engaged with CampusPress to investigate reports that community members are unable to access the admin dashboard of some WordPress sites hosted through CampusPress. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 11, 16:49 EST
Completed -
The scheduled maintenance has been completed.
Feb 5, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 18:30 EST
Scheduled -
Network firewall maintenance for Queen Street West in Toronto will begin at 6:30 p.m. PT today, Tuesday, February 4. Community members may experience a brief network outage of up to five-minutes during the maintenance.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 4, 11:50 EST