All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational
G Suite ? Operational
five9 Automated Call Distribution ? Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
LISTSERV ? Operational
SharePoint ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Microsoft Excel ? Operational
Wellness Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Other Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
Discovery Cluster Storage ? Operational
Account Access and Security Operational
Student Accounts Operational
Alumni Accounts Operational
Family / Other Accounts Operational
Faculty / Staff Accounts Operational
Sponsored Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Duo Security Phone Call Delivery ? Operational
Single Sign On (SSO) ? Operational
Administration and Business Operational
Sunapsis (myOGS) ? Operational
Salesforce ? Operational
ServiceNow ? Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Student Operational
Banner - Self-Service Operational
CashNet ? Operational
Course Registration and Management Operational
ePAWs (Grant Management) Operational
myNortheastern and Services ? Operational
Service Now Mobile App Operational
Computing and Software Operational
Microsoft InTune ? Operational
Jamf ? Operational
PaperCut (General-use printing) Operational
Network Printing Operational
Windows Software Deployment Systems (SCCM) ? Operational
Network Infrastructure Operational
Network Power Operational
Data Center Network Connectivity Operational
Load Balancing Operational
NAS Storage Operational
VPN ? Operational
NUNET (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
Efficient IP Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Student Services Operational
Student Hub ? Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Other Operational
Spaces at Northeastern Operational
Robin Public Website Operational
Robin Mobile Operational
Robin Room Displays Operational
Robin Status Boards Operational
Robin Dashboard Operational
Web Solutions Operational
Sites at Northeastern Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned ISEC Switch Replacement | Boston Dec 5, 2022 20:00 - Dec 9, 2022 08:00 EST
Beginning Monday, Dec. 5 and continuing through Wednesday, Dec. 7, a number of switches will be replaced in ISEC. This maintenance will occur during an 8:00 PM to 8:00 AM after-hours window each evening. During this time, users may experience intermittent network outages.

For any questions or concerns about this status update, please reach out to the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.

Posted on Dec 01, 2022 - 08:22 EST
Past Incidents
Dec 3, 2022
Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 EST
Scheduled - On Saturday, Dec. 3, from 7 a.m. through 7 p.m. ET, all Banner services (including ODS and self-service applications and services within the Student Hub, Employee Hub, and myNortheastern Portal that access Banner) will be unavailable in order to undergo scheduled upgrades. 

Full access is expected to be restored upon the closure of the time window. 

For any questions or concerns about this status update, please reach out to the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.

Nov 29, 15:11 EST
Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 EST
Scheduled - On Thursday, Dec. 1, from 8 p.m. to Friday, Dec. 2, at 12 a.m. ET, Facilities Services Work Order System and Northeastern Archibus services—including space management and requests, floor plans, and GIS data—will be unavailable.

The downtime is necessary as Facilities’ new service portal, which integrates Archibus with ServiceNow, is launched. ServiceNow services will not be affected during the maintenance.

To learn more about the integration, see “A New Work Order System with Archibus 2022” at https://facilities.northeastern.edu/a-new-work-order-system-with-archibus-2022/.

Normal availability and performance are expected to return after the maintenance has been completed. The following URLs can then be used for Facilities requests:

• Facilities Service Portal:
https://service.northeastern.edu/facilities?id=facilities_home

• Capital Project Request: https://archibusprod.northeastern.edu/archibus/schema/neu/ebuilder/neu-ebuilder-project-p0-tabs.axvw

• Work Order Request:
https://service.northeastern.edu/facilitiesid=sc_cat_item&sys_id=5a565f8187e64d50d9b1dc6d3fbb35f4

• Event Services Request:
https://service.northeastern.edu/facilitiesid=sc_cat_item&sys_id=aa5addb797f91110beddb4221153af8b

For support during the maintenance window, Northeastern Facilities’ Customer Service Center, staffed 24/7, can be reached at 617.373.2754 or facilitiescustomerservice@northeastern.edu.

Dec 1, 16:59 EST
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 11:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 12:34 EST
Scheduled - Appworx will be unavailable in order to perform scheduled maintenance. Full access is expected to be restored upon the closure of the time window.

For any questions or concerns about this status update, please reach out to the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.

Nov 22, 11:30 EST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:30 EST
Scheduled - Maintenance to the wired networks on the Portland, Toronto, and San Jose campuses is scheduled to begin at 5:00 a.m. EST on Wednesday, Nov. 23. There is potential for brief outages during the maintenance window.

The schedule is as follows:
Portland: 5:00 a.m. - 6:00 a.m. EST
Toronto: 6:00 a.m. - 7:00 a.m. EST
San Jose: 7:30 a.m. - 8:30 a.m. EST

For questions about this maintenance or any technology issue, please contact Northeastern's IT Service Desk at 617.373.HELP [4357] or visit the Tech Service Portal at service.northeastern.edu/tech for chat and self-service support.

Nov 22, 12:30 EST
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.