Service Outages | Boston Campus
Monitoring - IT teams have implemented a fix for the wired network connectivity. Devices connected to the wired network may need to be rebooted.

Teams will continue to monitor to ensure normal operation.
Oct 11, 2026 - 16:25 EDT
Identified - IT teams have implemented a fix for PaperCut printing and will continue to monitor the service to ensure normal operation. Community members in Boston should now be able to resume printing.

IT teams are working on implementing a fix for the wired network connectivity in the Boston buildings previously listed.
Oct 11, 2026 - 16:11 EDT
Investigating - IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing.

At this time, the following Boston buildings are impacted:

-Snell Library
-Behrakis Health Sciences Center
-Dodge Hall
-Ryder Hall
-Marino Recreation Center
-Shillman Hall

IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 11, 2026 - 12:22 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
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Duo Security Core Authentication Service Operational
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ePAWs (Grant Management) Operational
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Sunapsis (myOGS) Operational
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Claude by Anthropic Operational
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Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
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Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance | Boston Campus Oct 13, 2026 22:00 - Oct 14, 2026 02:00 EDT

Maintenance to upgrade network switches in the Curry Student Center, Dodge Hall, Forsyth, Richards Hall, Renaissance Park, Ryder Hall, and Stearns Center is scheduled from 10 p.m. ET on Tuesday, October 13 to 2 a.m. ET on Wednesday, October 14 . Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Oct 09, 2026 - 15:43 EDT

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

Unresolved incident: Service Outages | Boston Campus.

Oct 10, 2026

Service Outage | VPN
Resolved - A fix has been implemented and VPN services are operational. This is resolved.
Oct 10, 07:48 EDT
Investigating - IT teams are investigating reports of users unable to access VPN.

Updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 9, 21:43 EDT
Scheduled Network Maintenance | NUnet Wired Network
Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 EDT
Scheduled - Maintenance to the NUnet wired network is scheduled from 11 p.m. ET on Friday, October 9, through 2 a.m. ET on Saturday, October 10.

During this window, IT teams will upgrade the network routing that supports NUnet wired network connections. Community members may experience brief interruptions to wired network connectivity lasting up to 5 minutes.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 7, 13:48 EDT

Oct 9, 2026

SSO Login update for NUWorks
Completed - The scheduled maintenance has been completed.
Oct 9, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:45 EDT
Scheduled - As a part of the 1Login initiative, maintenance to upgrade NUWorks will begin at 9:45–10:30 a.m. ET on October 9. Community members may experience degraded services and an outage of up to 15 minutes during the maintenance window.

If an error message is encountered after the maintenance has been completed, clear your cache and attempt to log in again. For more information about the 1Login initiative visit https://1login.its.northeastern.edu/.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 8, 14:57 EDT

Oct 8, 2026

Service Degradation | PaperCut Printing
Resolved - IT teams have implemented a fix and the PaperCut printing card readers are operational. This is resolved.
Oct 8, 10:55 EDT
Investigating - IT teams are investigating reports of the PaperCut printing card readers not working across all campuses.

Community members are still able to release print jobs by scanning the QR code shown on the printer or by entering your NUID number on the printer screen. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 8, 10:31 EDT
Scheduled Maintenance | Husky Card System
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 EDT
Scheduled - Maintenance to the Husky Card system is scheduled from 5-6 a.m. ET on Thursday, May 7. This maintenance is to enhance system performance.

During this time, some services may be limited:

-Door, proctor, gym, and library access:CBORD and GET mobile apps will not work. Physical Husky Cards may work in some locations.

-Husky Card Preferences website: https://huskycardcenter.neu.edu will not be available.

-Printing services: PaperCut printing will continue to operate, but balances may be temporarily inaccurate.

-Dining and on-campus vendors: Husky Card payments will work offline without interruption, though balances may not be accurate temporarily.

-Off-campus vendors: Husky Card payments will not be accepted.

-Husky Card production: Unavailable during the maintenance window.

Community members that are locked out without their Husky Card should visit the nearest proctor station to contact the on-call staff. Services are expected to return to normal after completion.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 7, 16:31 EDT
Scheduled Network Maintenance | Lab Services
Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:01 EDT
Scheduled - Maintenance to the lab network fabric is scheduled from 10 p.m. ET on Wednesday, October 7, through 2 a.m. ET on Thursday, October 8.

During this maintenance, IT teams will upgrade the network routing that supports lab services. Impacted lab services may be briefly unavailable for up to 3 minutes as the network fabric is upgraded.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 7, 11:41 EDT

Oct 7, 2026

Scheduled Maintenance | UAchieve
Completed - The scheduled maintenance has been completed.
Oct 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 EDT
Scheduled - Maintenance to the UAchieve degree audit service is scheduled from 8-10 p.m. ET on Wednesday, October 7.

During this maintenance, UAchieve will be unavailable for up to 15 minutes while IT teams perform a software update.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 7, 16:07 EDT

Oct 6, 2026

Student Hub | Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 11:11 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 11:11 EDT
Scheduled - Maintenance to the Student Hub will begin at 6 p.m. ET today, Tuesday, October 6. Community members will not have access to the Student Hub during the maintenance.

Access to the Student Hub will resume upon the close of the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 6, 11:10 EDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Scheduled Maintenance | Microsoft Teams Phone Service
Completed - The scheduled maintenance has been completed.
Oct 2, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 12:00 EDT
Scheduled - Maintenance to the Microsoft Teams Phone service is scheduled from noon to 5 p.m. ET on October 2. During this time, users may experience a brief interruption to Teams calls of up to 5 minutes while network upgrades are completed. Updates will be posted here as needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 2, 08:51 EDT
Access Issue | Banner
Resolved - This incident has been resolved.
Oct 2, 12:50 EDT
Monitoring - Access to Banner admin pages has been restored. IT teams will continue to monitor.
Sep 29, 14:42 EDT
Identified - IT teams are implementing a fix to address intermittent issues accessing Banner. Updates will be provided as more information becomes available.

Administrators may experience Banner pages that don't load properly or display a blank page. If this occurs, refresh your page and try again.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 29, 13:54 EDT
Investigating - IT teams are implementing a fix to address intermittent issues accessing Banner. Updates will be provided as more information becomes available.

Administrators may experience Banner pages that don't load properly or display a blank page. If this occurs, refresh your page and try again.
 
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 29, 13:53 EDT

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Scheduled Network Maintenance | Residential Halls
Completed - The scheduled maintenance has been completed.
Sep 30, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:30 EDT
Scheduled - Maintenance to the residential wired and wireless network is scheduled from 3:30 to 6:30 a.m. ET on Wednesday, September 30.

During this window, all residence halls may experience a brief interruption to the wired and wireless internet for up to 5 minutes as IT teams upgrade the network.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 24, 16:38 EDT

Sep 29, 2026

Degraded Service | Claude
Resolved - Claude is operating normally. Anthropic has resolved the issue and will continue to monitor the service.
Sep 29, 12:13 EDT
Monitoring - Anthropic has applied a fix, and error rates have dropped substantially.
 
Some community members may still be unable to sign in, complete account actions, start new chats or voice conversations, upload files, make purchases, or begin Claude Code and Claude Cowork sessions. Existing conversations are mostly available again.
 
If you are currently signed in to Claude, don't sign out.
 
Anthropic is continuing to work on a full fix. Updates are available on the Claude status page. Additional updates will be provided as more information becomes available.
Sep 29, 11:03 EDT
Investigating - IT teams are monitoring a vendor issue affecting Claude. Anthropic is investigating elevated error rates affecting Claude.ai, including the desktop and mobile apps, Claude Code, and Claude Cowork.
 
Community members may experience failed requests, errors when loading or sending conversations, or prompts to sign in again. Retrying the request may be successful.
 
Updates are available on the Claude status page. Additional updates will be provided as more information becomes available.
 
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 29, 10:46 EDT

Sep 28, 2026

Missing data l Student and Family Hub
Resolved - The data on the Student Hub and Family Hub continues to display as expected. This issue has been resolved.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 28, 10:45 EDT
Monitoring - IT teams have put in a fix and initial testing shows that student data is consistently loading as expected on the Student Hub and Family Hub. Teams are continuing to validate and monitor to ensure the issue is fully resolved.
Sep 14, 16:47 EDT
Update - IT teams are continuing to troubleshoot and resolve this issue as quickly as possible.
Sep 14, 15:02 EDT
Investigating - Reports of persistent issues with empty data fields have continued. Reports of missing data now include both the Student Hub and Family Hub. Impact appears to only affect student data, and Employee Hub is working as expected right now. IT teams are continuing to troubleshoot this issue.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 14, 13:06 EDT
Monitoring - IT teams have put in a fix and initial testing shows that the fix resolved the issue. Team are continuing to validate and monitor to ensure student information is appearing as expected in the Family Hub.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 11, 10:49 EDT
Investigating - Some Family Hub users are still seeing blank and null values for student information. IT teams are continuing to investigate and are working to resolve this issue as quickly as possible. Updates will be shared to Statuspage as they become available.
Sep 11, 10:27 EDT
Monitoring - IT teams have made a change that is expected to fix the problem. Teams are monitoring and validating that information is now showing in the Family Hub.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 9, 16:11 EDT
Identified - IT teams have identified an issue affecting the Family Hub, where some site visitors may see blank or null values for student information. Teams are actively working on a fix and monitoring the situation. The IT Statuspage will provide updates as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 9, 13:00 EDT
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