Monitoring - We were able to make a temporary fix to /scratch. This should allow you to continue using /scratch as usual while we are working on a permanent fix with our vendor. We will continue to monitor the situation and will provide an update as soon as the permanent fix is in place. Please reach out to us at rchelp@northeastern.edu if you have any questions or concerns. You can also subscribe to this status page for updates.
Sep 18, 18:09 EDT
Investigating - We have had intermittent reported issues about working with /scratch. Creating files may either make /scratch hang or respond with “no space left on device”. We are currently investigating this issue. We apologize if this has impacted your work and will have an update for you as soon as possible. Please reach out to us at rchelp@northeastern.edu if you have any questions or concerns. You can also subscribe to this status page for updates.
Sep 18, 15:59 EDT
Monitoring - Users should now be able to successfully log in to the SAIL applications. The fix applied is a temporary solution, so users may still experience some intermittent login difficulties. If you experience difficulty logging in, please retry in 30 minutes. A more permanent solution is being developed. Updates will continue to be shared until the issue is fully resolved.
Jul 30, 11:37 EDT
Identified - The cause of the issue that is preventing users from logging in to the SAIL applications has been identified. The fix for it is being tested. Updates will continue to be shared until the issue is resolved.
Jul 30, 11:06 EDT
Update - This issue continues to be investigated. Updates will continue to be shared until the issue is resolved. Thanks for your patience.
Jul 30, 08:51 EDT
Investigating - Students, faculty, and staff are unable to log in to the SAIL mobile or web applications. The issue is being investigated.
Jul 29, 17:59 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call (617) 373-4357 (xHELP). Remember - if you see something, say something!

Blackboard Services ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Email and Calendaring Operational
Office 365 Email ? Operational
HuskyMail and G Suite ? Operational
Network ? Operational
Printing ? Operational
myNortheastern & Services ? Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Duo Security Phone Call Delivery Operational
Research Computing Operational
Discovery Cluster ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 EDT
Scheduled - Core business applications provided by Banner, including student and employee self-service, advancement, finance, and human resources applications, will be unavailable for up to 4 hours on Sunday, October 3, 7 a.m. - 11 a.m. ET.

Users will not be able to access these services during this period, but will still have access to the myNortheastern portal, Blackboard, and other non-Banner university services during this time.
Oct 9, 08:46 EDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 EDT
Scheduled - This is a reminder that on Monday October 7th from 8AM to 5PM Discovery will not be available due to scheduled monthly maintenance. We will do our best to reduce this window and will send out a notice when maintenance is complete. Maintenance this month includes updating the GPFS file system so that /scratch is also accessible on a new cluster (Explorer) that will be specifically for teaching and learning applications. We’re excited to be working on these improvements for you, and we appreciate your understanding as we use our scheduled monthly maintenance time periods to work on these enhancements. Look for further information about Explorer later this month!
If you have any questions or issues, please contact us at rchelp@northeastern.edu or visit our website www.rc.northeastern.edu.
Oct 4, 13:25 EDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.