Northeastern University

Issue with /scratch

Monitoring - We were able to make a temporary fix to /scratch. This should allow you to continue using /scratch as usual while we are working on a permanent fix with our vendor. We will continue to monitor the situation and will provide an update as soon as the permanent fix is in place. Please reach out to us at rchelp@northeastern.edu if you have any questions or concerns. You can also subscribe to this status page for updates.
Sep 18, 18:09 EDT

Investigating - We have had intermittent reported issues about working with /scratch. Creating files may either make /scratch hang or respond with “no space left on device”. We are currently investigating this issue. We apologize if this has impacted your work and will have an update for you as soon as possible. Please reach out to us at rchelp@northeastern.edu if you have any questions or concerns. You can also subscribe to this status page for updates.
Sep 18, 15:59 EDT

SAIL mobile and web app experiencing login errors

Monitoring - Users should now be able to successfully log in to the SAIL applications. The fix applied is a temporary solution, so users may still experience some intermittent login difficulties. If you experience difficulty logging in, please retry in 30 minutes. A more permanent solution is being developed. Updates will continue to be shared until the issue is fully resolved.
Jul 30, 11:37 EDT

Identified - The cause of the issue that is preventing users from logging in to the SAIL applications has been identified. The fix for it is being tested. Updates will continue to be shared until the issue is resolved.
Jul 30, 11:06 EDT

Update - This issue continues to be investigated. Updates will continue to be shared until the issue is resolved. Thanks for your patience.
Jul 30, 08:51 EDT

Investigating - Students, faculty, and staff are unable to log in to the SAIL mobile or web applications. The issue is being investigated.
Jul 29, 17:59 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call (617) 373-4357 (xHELP). Remember - if you see something, say something!

Blackboard Services Operational

Department Storage (Q:) Operational

Enterprise Systems Operational

Email and Calendaring Operational

Office 365 Email Operational

HuskyMail and G Suite Operational

Network Operational

Printing Operational

myNortheastern & Services Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Duo Security Phone Call Delivery Operational

Research Computing Operational

Discovery Cluster Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 19, 2019

No incidents reported today.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

Express-Hosted Sites Experiencing Issues Loading Images

Resolved - The issue, which appears to have been related to the university network's firewall vendor, has been resolved.
Sep 16, 16:03 EDT

Investigating - Northeastern community members visiting Express-hosted university websites from campus networks may experience issues with image loading. IT staff are working with the vendor to rectify the issue.
Sep 16, 10:40 EDT

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Discovery Cluster: Brief Power Outage

Resolved - A majority of Discovery’s compute nodes have been brought back online after the power outage. Although approximately 50 nodes are still down, all other nodes are now available for running jobs. Please check any jobs that you had running. You will need to resubmit any job that might have been terminated by the outage. We will continue to work to restore service to the remaining nodes. If you have any issues or questions, email us at rchelp@northeastern.edu.
Sep 13, 20:45 EDT

Investigating - The utility power feed to the MGHPCC, where the Discovery cluster is located, experienced a brief power outage at 6:32 PM Friday, September 13. We are currently checking the Discovery cluster and will be working to bring up any systems that might be temporarily unavailable to due the outage. All storage systems and login nodes appear to be unaffected at this time. We will let you know when we have completed a check of the system. If you have any questions or issues, please send an email to rchelp@northeastern.edu.
Sep 13, 19:47 EDT

Sep 12, 2019

No incidents reported.

Sep 11, 2019

Resolved - Issues with the log in service to the myNortheastern portal has been confirmed as resolved. If any issues are encountered, please contact the IT Service Desk at 617.373.4357.
Sep 11, 20:26 EDT

Monitoring - Log in has returned to normal and users have been able to access the myNortheastern portal service. We're monitoring this issue.
Sep 11, 07:12 EDT

Investigating - Some users are reporting seeing an error message when trying to log in to the myNortheastern portal and are unable to access this service. We are investigating this issue.
Sep 11, 06:38 EDT

Office voicemail services are unavailable

Resolved - Voicemail service has returned to normal. If any issues persist, please contact the IT Service Desk at 617.373.4357.
Sep 11, 20:23 EDT

Monitoring - Verizon is bringing the voicemail service back up, and Northeastern IT staff are monitoring to ensure that voicemail services have returned to normal for users.
Sep 11, 12:04 EDT

Investigating - Access to office voicemail services on campus is not available, including accessing voicemail (x7500) or leaving, retrieving, or managing voicemail. This service is provided by Verizon, who has been notified of the outage and has escalated the issue. A timeline for this fix will be shared here when it is available.
Sep 11, 08:54 EDT

Sep 10, 2019

No incidents reported.

Sep 9, 2019

Discovery Cluster September Maintenance Downtime

Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:00 EDT

Scheduled - Discovery will be unavailable during this monthly maintenance window. Users of the cluster should add a time limit (-time=) to scripts with a duration that is less than or equal to the time remaining before the start of the maintenance window to ensure it doesn't prevent jobs from running.

For questions or help setting time limits on scripts, please reach out to rchelp@northeastern.edu.
Sep 6, 10:33 EDT

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

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About This Site