IT Services - Northeastern University Status

Robin Access Interruption

Identified - Northeastern IT Services is continuing to work with Microsoft and Robin engineering resources to implement a resolution to restore access to all Robin users.
Oct 7, 12:43 EDT

Investigating - IT Services, in partnership with Robin, is investigating reports of select users not being able to successfully book spaces through Spaces at Northeastern.
Sep 23, 12:43 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational

G Suite Operational

five9 Automated Call Distribution Operational

3CLogic Automated Call Distribution Operational

Exchange (Email) Operational

LISTSERV Operational

SharePoint Operational

Microsoft Teams Operational

Wellness Operational

COVID-19 Test Scheduler Operational

COVID-19 Test Results Operational

Daily Wellness Check Operational

Department Storage (Q:) Operational

Enterprise Systems Operational

Teaching and Learning Operational

Canvas Operational

Panopto Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Chat Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

SAIL Web App Operational

SAIL Mobile Apps Operational

Research Computing Operational

Discovery Cluster Compute Operational

Schrodinger / Maestro Operational

Open onDemand Operational

Discovery Cluster Storage Operational

Account Access and Security Operational

Student Accounts Operational

Alumni Accounts Operational

Family / Other Accounts Operational

Faculty / Staff Accounts Operational

Sponsored Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Duo Security Phone Call Delivery Operational

Single Sign On (SSO) Operational

Administration and Business Operational

Sunapsis (myOGS) Operational

Salesforce Operational

ServiceNow Operational

Banner - Advancement Operational

Banner - Finance Operational

Banner - Human Resources Operational

Banner - Student Operational

Banner - Self-Service Operational

CashNet Operational

Course Registration and Management Operational

ePAWs (Grant Management) Operational

myNortheastern and Services Operational

Service Now Mobile App Operational

Computing and Software Operational

Microsoft InTune Operational

Jamf Operational

PaperCut (General-use printing) Operational

Network Printing Operational

Windows Software Deployment Systems (SCCM) Operational

Network Infrastructure Operational

Network Power Operational

Data Center Network Connectivity Operational

Load Balancing Operational

NAS Storage Operational

VPN Operational

NUNET (Wired Network / Physical) Operational

NUwave (Wireless Network / Access Points) Operational

Efficient IP Operational

Public Cloud Services Operational

Amazon Web Services (AWS) Operational

Azure Operational

Secure Compute Operational

Student Services Operational

Student Hub Operational

Husky Card (CBORD / Husky Card Activity) Operational

I Am Here Operational

Student Billing (Outsystems Link) Operational

Other Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

Global Campus Network Interruption

Resolved - This incident has been resolved and access to network services has been restored.
Oct 15, 16:14 EDT

Investigating - IT Services is currently investigating reports of intermittent interruptions in network services.
Oct 15, 15:37 EDT

Boston Wireless Network Degradation

Resolved - This incident has been resolved, access to NUwave has been restored.
Oct 15, 10:34 EDT

Investigating - IT Services is currently investigating reports of degraded wireless connectivity throughout the Boston campus.
Oct 7, 11:03 EDT

Oct 14, 2021

Student Hub Unavailable During Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 19:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:04 EDT

Scheduled - On October 14 from 6 - 7:30 p .m. EST the Student Hub will be unavailable while maintenance is performed. Full access is expected to be restored upon the closure of the maintenance window.
Oct 14, 09:36 EDT

Oct 13, 2021

Microsoft Users Unable to Connect to Network Printers

Resolved - This incident has been resolved. If issues accessing network printing continues, please contact the Service Desk for support by calling 617.373.HELP [4357] or emailing help@northeastern.edu
Oct 13, 10:30 EDT

Monitoring - Northeastern IT Services in partnership with Microsoft engineer resources have implemented a solution to restore Microsoft User's access to Network Print services and are continuing to monitor the service. To regain access, Microsoft users must run all necessary updates.

View helpful tips on running Windows 10 updates by visiting https://service.northeastern.edu/tech?id=kb_article&sys_id=e4e76ee187ceb41094dfda0d3fbb35d8

The Service Desk is also available to help answer questions regarding Windows 10 updates by contacting 617.373.HELP [4357], help@northeastern.edu, or via live chat on the Tech Service Portal.
Oct 7, 17:02 EDT

Update - IT Services is continuing to investigate reports of Windows users being unable to connect to network printers.
Oct 5, 15:51 EDT

Investigating - Northeastern IT Services is currently investigating reports of Windows users not able to connect to network printers.
Oct 5, 15:11 EDT

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

Unresolved incident: Robin Access Interruption.

Oct 6, 2021

Discovery October Monthly Maintenance

Completed - We have completed maintenance ahead of schedule. Discovery is now up and ready for running jobs again.
Oct 6, 14:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 05:00 EDT

Scheduled - The October monthly maintenance window for the Discovery cluster will be Wednesday October 6th from 5AM to 5PM. All Discovery partitions and storage will be down during this window. This includes all PI-owned hardware and the Open OnDemand web portal. Maintenance tasks will include the following:

* Code update on the firewall

* Initiating the busbar replacement process on Pod A

* Upgrading Slurm to the latest version (v. 21.08.01)

* Replacing the gateway machine

* Removing aliases from module files

* Code updates to the Infinidat storage system

If you have any questions about policies or guidelines regarding using the resources on the Discovery cluster, please reach out to rchelp@northeastern.edu.
Oct 1, 09:33 EDT

Oct 5, 2021

Oct 4, 2021

myNortheastern Unavailable During Maintenance

Completed - The scheduled maintenance has been completed.
Oct 4, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:01 EDT

Scheduled - On October 4 from 10 - 11 p .m. EST myNortheastern will be unavailable while maintenance is performed. Full access is expected to be restored upon the closure of the maintenance window.
Oct 4, 17:14 EDT

Boston Campus Wireless Access Interruption

Resolved - This incident has been resolved and access to wireless networks has been restored.
Oct 4, 16:59 EDT

Monitoring - A solution has been implemented to restore access to wireless networks on campus. IT Services will continue to monitor.
Oct 4, 15:09 EDT

Update - IT Services is continuing to investigate reports of users not being able to access wireless networks on the Boston campus. The university’s third-party vendor is reviewing the issue and working on a resolution.
Oct 4, 14:55 EDT

Investigating - IT Services is currently investigating reports of users being unable to access wireless networks in Snell Library.
Oct 4, 14:35 EDT

Unable to Reset Passwords

Resolved - This incident has been resolved.
Oct 4, 09:59 EDT

Monitoring - IT Services has worked with the vendor to put in a fix to resolve the issue. Students, alumni, and family/other accounts holders can now update passwords, and request and claim accounts. Users who change their password may need to wait approximately 5 minutes after the change before being able to successfully log in using the new password.
Oct 1, 17:35 EDT

Update - Northeastern IT Services is continuing to work with Saviynt engineering resources to implement a resolution to restore access to password resets and account claim control for Student, Family and Parent/Other account holders.
Oct 1, 16:37 EDT

Identified - Users are continuing to experience password timeouts when attempting to reset passwords. The university’s third-party vendor, Saviynt, is reviewing the issue and working on a resolution.
Oct 1, 15:31 EDT

Update - Users are experiencing password timeouts when attempting to reset their passwords. This issue has been escalated as a high-priority ticket with the university's third-party vendor, Saviynt.
Oct 1, 14:49 EDT

Investigating - IT Services is investigating reports of students, alumni, and family/other account holders unable to reset their Northeastern passwords.
Oct 1, 14:41 EDT

Oct 3, 2021

No incidents reported.

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