All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Uptime over the past 90 days. View historical uptime.
Communication and Collaboration Operational
G Suite ? Operational
five9 Automated Call Distribution ? Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
LISTSERV ? Operational
SharePoint ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Microsoft Excel ? Operational
Wellness Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Other Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
Discovery Cluster Storage ? Operational
Account Access and Security Operational
Student Accounts Operational
Alumni Accounts Operational
Family / Other Accounts Operational
Faculty / Staff Accounts Operational
Sponsored Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Duo Security Phone Call Delivery ? Operational
Single Sign On (SSO) ? Operational
Administration and Business Operational
90 days ago
100.0 % uptime
Today
Sunapsis (myOGS) ? Operational
Salesforce ? Operational
ServiceNow ? Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Student Operational
Banner - Self-Service Operational
CashNet ? Operational
Course Registration and Management Operational
ePAWs (Grant Management) Operational
myNortheastern Portals ? Operational
Service Now Mobile App Operational
Employee Hub ? Operational
90 days ago
100.0 % uptime
Today
Computing and Software Operational
Microsoft InTune ? Operational
Jamf ? Operational
PaperCut (General-use printing) Operational
Network Printing Operational
Windows Software Deployment Systems (SCCM) ? Operational
Network Infrastructure Operational
Network Power Operational
Data Center Network Connectivity Operational
Load Balancing Operational
NAS Storage Operational
VPN ? Operational
NUNET (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
Efficient IP Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Student Services Operational
Student Hub ? Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Other Operational
Spaces at Northeastern Operational
Robin Public Website Operational
Robin Mobile Operational
Robin Room Displays Operational
Robin Status Boards Operational
Robin Dashboard Operational
Web Solutions Operational
Sites at Northeastern Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 9, 2023
Discovery Cluster: MGHPCC Annual Shutdown
Completed - The scheduled maintenance has been completed.
Jun 9, 10:46 EDT
Update - Research Computing is working to replace hardware that failed during the maintenance window, and will not be able to bring Discovery back to production status today.

We are now anticipating that the Discovery cluster will be opened by 5 p.m. ET on Friday, June 9.
Jun 8, 14:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 EDT
Scheduled - The Massachusetts Green High Performance Computing Center (MGHPCC) will be conducting its annual shutdown for maintenance work, beginning on Monday, June 5, 2023. Northeastern’s Discovery cluster is physically located at MGHPCC and is included in this shutdown, along with the high performance cluster systems of Harvard, Boston University, MIT, and the University of Massachusetts at Amherst. Discovery will be powered down starting at 3 a.m. ET on Monday, June 5.

All systems will be affected by the shutdown, including all compute nodes, storage (including research and archive storage), and the Open OnDemand web portal. Please be aware that any running jobs will be terminated on June 5 as the system is powered down.

We are currently anticipating that the Discovery cluster will be powered back on by 5 p.m. ET on Thursday, June 8, given that all work is completed in a timely manner.
May 31, 11:36 EDT
Jun 8, 2023
Microsoft Teams and Outlook | Degraded Service
Resolved - This issue has been resolved by the vendor.
Jun 8, 11:13 EDT
Update - The vendor and ITS teams continue to monitor the solution to ensure this issue is fully resolved.

For any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 6, 16:02 EDT
Monitoring - A solution has been implemented. The vendor and ITS teams continue to monitor.

For any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 5, 17:03 EDT
Identified - The vendor has identified the issue and is working on repairs.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 5, 13:18 EDT
Investigating - Microsoft is investigating reports of Outlook and Teams not loading for some community members. Outlook web, desktop clients, and mobile apps are impacted. ITS teams are engaged with the vendor. Vendor updates may be found at portal.office.com/servicestatus.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 5, 11:30 EDT
Aruba Core Switch Upgrade | Oakland
Completed - The scheduled maintenance has been completed.
Jun 8, 07:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 EDT
Scheduled - Maintenance to Aruba Core Switches in Oakland will begin at 3 a.m. PT on Thursday, June 7. Aruba will be upgraded to version 10.11.1010. No network outage is expected during the maintenance window.

For any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 6, 14:39 EDT
Jun 7, 2023

No incidents reported.

Jun 6, 2023
myOGS SSL | Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 13:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:05 EDT
Scheduled - Updates to myOGS SSL Ciphers in both the Client and server SSL profiles will begin at 11 a.m. ET.
Community members should experience no outages during the maintenance window.
 
For any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 6, 11:02 EDT
Jun 5, 2023
Network Certificate Renewal | Personal Devices
Completed - The scheduled maintenance has been completed.
Jun 5, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:30 EDT
Scheduled - The wireless.northeastern.edu network certificate will be updated for Boston and Marlborough servers beginning at 5:30 a.m. ET on Monday, June 5. Unmanaged, personal devices will need to accept the new certificate when prompted. Some community members may need to reboot their device. Northeastern managed machines will automatically accept the new certificate.

For any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 1, 11:27 EDT
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
myOGS Service Outage
Resolved - The issue impacting the myOGS portal has been resolved. To report any technology issues, please contact the IT Service Desk at 617.373.HELP [4357] or https://service.northeastern.edu/tech.
Jun 2, 12:53 EDT
Update - IT Teams are continuously working to resolve this issue as quickly as possible. Updates will continue to be shared on Statuspage as soon as they are available.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
Jun 1, 10:39 EDT
Update - IT Teams are working with the vendor to resolve this issue as quickly as possible. Updates will continue to be shared on Statuspage as soon as they are available.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
May 31, 16:36 EDT
Update - IT Teams have identified the issue and are continuing to investigate the impact. Updates will continue to be shared on Statuspage as soon as they are available.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
May 31, 14:54 EDT
Update - We are continuing to work on a fix for this issue.
May 31, 13:43 EDT
Identified - IT teams are currently investigating reports of the myOGS portal experiencing technical issues and is currently not available. Updates will continue to be shared on Statuspage as soon as they are available.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
May 31, 13:43 EDT
Network | Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 05:30 EDT
Scheduled - IT Teams will perform maintenance to the wired and wireless networks in Boston on Friday, June 2 from 5:30 a.m. to 7:30 a.m. ET. Community members are not expected to experience service impact during the maintenance period.

For any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jun 1, 16:13 EDT
Jun 1, 2023
Scheduled Outage | Employee Hub and Student Hub
Completed - The scheduled maintenance has been completed.
Jun 1, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 18:00 EDT
Scheduled - Regular maintenance to Employee Hub and Student Hub will begin at 6 p.m. ET on Thursday, June 1, 2023. Community members will experience an outage during the maintenance window.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
Jun 1, 16:06 EDT
Employee and Family myNortheastern Portals | Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:00 EDT
Scheduled - Maintenance to the employee and family myNortheastern portals will begin at 7 a.m. ET on Thursday, June 1, 2023. Community members may experience an outage of the portals during the maintenance window. After the maintenance period, all employee services and links will be retired from the portal and found exclusively on the Hub. Families can expect no change to the portal functionality.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
May 31, 15:59 EDT
May 31, 2023
May 30, 2023
Azure | Inactive Subscriptions
Completed - The scheduled maintenance has been completed.
May 30, 16:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 16:00 EDT
Scheduled - Azure subscriptions that are inactive or contain no resources will be deleted at 4:00 p.m. ET on Tuesday, May 30. Community members will have a 30-day grace period to make requests for reinstatement of their subscriptions. Reinstatement requests may be sent to the IT Service Desk.

For any questions, and for reinstatement requests, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
May 25, 16:47 EDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
OutSystems | Scheduled Outage
Completed - The scheduled maintenance has been completed.
May 26, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 08:00 EDT
Scheduled - OutSystems will undergo maintenance on Friday, May 26 from 8-10 a.m. ET. Several services will be inaccessible during the maintenance window including the Student Financial dashboard, Parent/Family Dashboard, Student Blocks application, and the Wellness Days application.

For any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
May 25, 17:32 EDT
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