Monitoring - The website issues and slow loading times appear to have returned to normal. The university’s Web Solutions Team continues to monitor the situation. The issue was identified as a service outage affecting one of the university’s CDN (content delivery network) service providers.

Further updates will be shared here as they become available.

To report any additional errors or issues accessing university web properties, please contact the IT Service Desk.
Jan 14, 19:23 EST
Investigating - IT Services is currently investigating reports of Northeastern associated websites headers and footers not loading correctly, and causing delays in pages loading.
Jan 14, 15:59 EST

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational
G Suite ? Operational
five9 Automated Call Distribution ? Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
LISTSERV ? Operational
SharePoint ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Microsoft Excel ? Operational
Wellness Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
Discovery Cluster Storage ? Operational
Account Access and Security Operational
Student Accounts Operational
Alumni Accounts Operational
Family / Other Accounts Operational
Faculty / Staff Accounts Operational
Sponsored Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Duo Security Phone Call Delivery ? Operational
Single Sign On (SSO) ? Operational
Administration and Business Operational
Sunapsis (myOGS) ? Operational
Salesforce ? Operational
ServiceNow ? Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Student Operational
Banner - Self-Service Operational
CashNet ? Operational
Course Registration and Management Operational
ePAWs (Grant Management) Operational
myNortheastern and Services ? Operational
Service Now Mobile App Operational
Computing and Software Operational
Microsoft InTune ? Operational
Jamf ? Operational
PaperCut (General-use printing) Operational
Network Printing Operational
Windows Software Deployment Systems (SCCM) ? Operational
Network Infrastructure Operational
Network Power Operational
Data Center Network Connectivity Operational
Load Balancing Operational
NAS Storage Operational
VPN ? Operational
NUNET (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
Efficient IP Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Student Services Operational
Student Hub ? Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Other Operational
Spaces at Northeastern Operational
Robin Public Website Operational
Robin Mobile Operational
Robin Room Displays Operational
Robin Status Boards Operational
Robin Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 17:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 EST
Scheduled - On January 19 from 5 p.m. to 5:15 p.m. ET maintenance will be performed on wireless networks. During this maintenance, the Northeastern Communication Infrastructure Team will small adjustments to client distribution across wireless controllers. This will allow the controllers to balance clients across the controllers at 20% capacity, and support recovery of memory and processor cycles. No outages or interruption in access is expected.
Jan 19, 16:37 EST
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Resolved - Service has been restored to Five9 Automated Call Distribution and users should be able to access all related resources. If any issues persist, please contact the IT Service Desk at 617.373.HELP [4357] or at help@northeastern.edu.
Jan 15, 16:12 EST
Investigating - Northeastern IT Services are currently investigating reports that Five9 Automated Call Distribution numbers are not functional for the Boston campus.
Jan 15, 15:59 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 EST
Scheduled - On January 14 from 10 p.m. through January 15 at 3 a.m. ET network maintenance will be performed on network stacks and Aggregation switches in ISEC. From 10 p.m. through 11 p.m. Aggregation switches will be offline while new code is implemented. From 11 p.m. through 3 a.m. rolling outages will occur during the maintenance period for up to 10 minutes. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jan 13, 15:48 EST
Jan 14, 2022

Unresolved incident: Northeastern Websites Degraded Performance.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - This incident has been resolved, access to Articulate 360 resources has been restored.
Jan 12, 12:53 EST
Investigating - Articulate 360 is investigating reports of users experiencing prolonged loading time and error messages when trying to access Rise 360 or view a Share links for Rise 360 courses. Additional information can be found by visiting articulatestatus.com.
Jan 12, 12:24 EST
Jan 11, 2022
Completed - The scheduled maintenance has been completed.
Jan 11, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 18:30 EST
Scheduled - Beginning January 6 through January 11 various API’s and data feeds in myNortheastern will be intermittently unavailable due to system maintenance.
Jan 6, 18:17 EST
Jan 10, 2022

No incidents reported.

Jan 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:00 EST
Scheduled - On January 8 from 7 a.m. through Sunday, January 9, at 12 p.m. EST, all Banner services (including ODS and self-service applications and services within Hub and myNortheastern Portal that access Banner) will be unavailable to undergo scheduled upgrades.Access is expected to be fully restored at the closure of this maintenance period.
Jan 3, 13:20 EST
Jan 8, 2022
Completed - The scheduled maintenance has been completed.
Jan 8, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 19:00 EST
Scheduled - On January 8 from 7 - 9 p.m. EST Panopto services will be offline while scheduled maintenance is performed. During this window, recordings will not be accessible and new uploads will also not be supported, however users will be able to select the option to record offline and upload once services are restored.
Jan 4, 10:19 EST
Jan 7, 2022

No incidents reported.

Jan 6, 2022
Completed - The scheduled maintenance has been completed.
Jan 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:01 EST
Scheduled - Husky Card Services, including financial transactions and new card creation, will be unavailable while scheduled maintenance and upgrades are performed on Thursday, January 6 from 6 - 8 a.m. ES. During this window, users won’t be able to make any Husky Card financial transactions, including with vending machines, laundry services, dining services, and both off- and on-campus vendors. Account transaction history and the ability to add funds will also be unavailable.

Printing services and location access, including to buildings and parking, will remain available for use during this maintenance. PaperCut users will receive a temporary $20 internal credit to use while maintenance is underway. This credit will be removed and the original balance restored once work is complete. Access to all Husky Card services will be restored at the end of this maintenance window.  

For additional questions and assistance, contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal service.northeastern.edu/tech.
Jan 5, 12:07 EST
Jan 5, 2022
Completed - The scheduled maintenance has been completed.
Jan 5, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 05:00 EST
Scheduled - On January 5 from 5 a.m. to 5 p.m. EST the Discovery cluster will be unavailable while maintenance is performed. Maintenance will include a slum update to 21.08.5 (bug fixes) as well as to the Cent OS package (bug fixes only; kernel will not be updated).

Within this maintenance window, the Discovery cluster will be unavailable, including resources such as the the web portal (ood.discovery.neu.edu), data storage (/home, /scratch, /work), and PI-owed partitions.

To prepare for this maintenance, please be mindful of long-running jobs on Discovery. If attempting to submit a job that might run into the start of the maintenance window, the job will fail or return an error. To avoid disruption, update the jobs srun or sbatch script with the --time= option set to an amount of time where the job will complete before the start of maintenance.
Dec 23, 13:30 EST