All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational
G Suite ? Operational
five9 Automated Call Distribution ? Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
LISTSERV ? Operational
SharePoint ? Operational
Microsoft Teams ? Operational
Wellness Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
SAIL Web App ? Operational
SAIL Mobile Apps ? Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
Discovery Cluster Storage ? Operational
Account Access and Security Operational
Student Accounts Operational
Alumni Accounts Operational
Family / Other Accounts Operational
Faculty / Staff Accounts Operational
Sponsored Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Duo Security Phone Call Delivery ? Operational
Single Sign On (SSO) ? Operational
Administration and Business Operational
Sunapsis (myOGS) ? Operational
Salesforce ? Operational
ServiceNow ? Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Student Operational
Banner - Self-Service Operational
CashNet ? Operational
Course Registration and Management Operational
ePAWs (Grant Management) Operational
myNortheastern and Services ? Operational
Service Now Mobile App Operational
Computing and Software Operational
Microsoft InTune ? Operational
Jamf ? Operational
PaperCut (General-use printing) Operational
Network Printing Operational
Windows Software Deployment Systems (SCCM) ? Operational
Network Infrastructure Operational
Network Power Operational
Data Center Network Connectivity Operational
Load Balancing Operational
NAS Storage Operational
VPN ? Operational
NUNET (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
Efficient IP Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Student Services Operational
Student Hub ? Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MGHPCC Annual Shutdown August 9 through 12 Aug 9, 03:00 - Aug 12, 13:00 EDT
The Massachusetts Green High Performance Computing Center (MGHPCC) will be conducting its annual shutdown for maintenance work this year in August. Northeastern’s Discovery cluster is physically located at MGHPCC and is included in this shutdown, along with the high performance cluster systems of Harvard, Boston University, MIT, and the University of Massachusetts at Amherst. Discovery will be powered down starting at 3:00AM Monday August 9. We are currently anticipating that the Discovery cluster will be powered back on by Thursday afternoon August 12, given that all work is completed in a timely manner.
All systems will be affected by the shutdown, including all compute nodes, storage (including research and archive storage), and the Open OnDemand web portal. Please be aware that any running jobs will be terminated on August 9th as the system is powered down.
Make sure to plan ahead for this once-a-year event, especially if you typically have longer running jobs on Discovery. If you have any questions or concerns, please reach out to the Research Computing Team at rchelp@northeastern.edu.
Posted on Jul 19, 14:32 EDT
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 15:28 EDT
Scheduled - On July 23 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers in the Henderson Boat House and Mulberry House.

During this window, users at these locations can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:25 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:02 EDT
Scheduled - July 22 from 8 p.m. to 12 a.m. EST, maintenance will be performed on the Northeastern COVID-19 QR scanners used within the Boston Campus testing center. During this maintenance, the application will be unavailable for use. Use of the QR scanner is expected to be restored by 12 a.m. EST on July 23.
Jul 22, 15:25 EDT
Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 21:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:01 EDT
Scheduled - On July 22 from 8 p.m. to 9 p.m. EST, maintenance will be performed on the Northeastern Services Now Mobile app. During this maintenance, application performance may be slightly downgraded but is expected to be fully restored by 9 p.m.
Jul 21, 15:56 EDT
Resolved - This incident has been resolved and access to Northeastern.edu and other associated sites has been restored.
Jul 22, 13:14 EDT
Investigating - Members of IT Services are investigating reports of users being unable to access Northeastern.edu.
Jul 22, 12:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 EDT
Scheduled - On July 22 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the following locations: Dedham Campus, Nahant Campus, Seattle Campus, and San JoseCampus.

During this window, users throughout these locations can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:23 EDT
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 18:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:02 EDT
Scheduled - On July 21 from 6 p.m. to 6:20 p.m. EST, maintenance will be performed on networks on the 4th floor of Ell Hall. During this maintenance, a brief wireless outage is expected. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 21, 15:42 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 EDT
Scheduled - On July 21 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the Broad Street Location and Burlington Campus.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:18 EDT
Jul 20, 2021
Resolved - Microsoft reports this issue has been resolved. Users should have full access to services restored at this time.
Jul 20, 08:43 EDT
Identified - IT Services have identified an issue preventing some users from being able to sign into Exchange Online from any connection methods. This issue is specific to Exchange Online and hybrid Exchange users hosted on infrastructure in North and West Europe, as well as East United States whose mailboxes are unable to be detected correctly by the AutoDetect service. A resolution is being pursued.
Jul 15, 10:33 EDT
Investigating - Members of IT Services are currently investigating reports of users being unable to access Microsoft Exchange services online.
Jul 15, 09:12 EDT
Completed - The scheduled maintenance has been completed.
Jul 20, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 05:00 EDT
Scheduled - On July 20 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers in Belvidere and 177 Huntington.

During this window, users at these locations can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 19, 17:17 EDT
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT
Scheduled - On July 16 from 8 a.m. to 5 p.m. EST maintenance will be performed on Northeastern DegreeWorks system. During this time, College of Professional Studies graduate students will be unable to access or run degree audits. Access to DegreeWorks will be restored upon closure of this maintenance window.
Jul 13, 13:28 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT
Scheduled - On July 16 from 5 a.m. to 8 a.m. EST, maintenance will be performed on networks within Snell Library. During this window, users in Snell Library can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 15, 15:41 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT
Scheduled - On July 16 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the College of Professional Studies and Columbus University Housing.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:14 EDT
Jul 15, 2021
Resolved - This incident has been resolved.
Jul 15, 08:39 EDT
Monitoring - The Network Operations team are monitoring restored network access in the ISEC building. If issues persist, please contact the IT Service Desk, at 617.373.HELP [4357], help@northeastern.edu, or services.northeastern.edu/tech.
Jun 17, 10:10 EDT
Identified - The Network Operations team has identified the issue and will be pushing an emergency network software code upgrade to the entire ISEC building to restore stability to network services in the impacted areas. The upgrade is scheduled to take place overnight tonight, between 11 p.m. and 2 a.m. During the upgrade, users can expect network outages of approximately 15 minutes.
Jun 16, 19:46 EDT
Update - Members of IT Services are continuing to investigate reports of network interruptions, including print operations, within ISEC on the Boston Campus.
Jun 16, 15:16 EDT
Investigating - Members of IT Services are currently investigating reports of network interruptions within ISEC on the Boston Campus.
Jun 16, 14:48 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 EDT
Scheduled - On July 15 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the Belvidere and 177 Huntington locations.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:09 EDT
Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:01 EDT
Scheduled - On July 14 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the following locations on the Boston campus: Cabot, Hayden, Richards, ELL, 271 Huntington, and 236 Huntington.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:06 EDT
Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 EDT
Scheduled - On July 13 from 7 p.m. to 11 p.m. EST maintenance will be performed on Saviynt application servers. No outage is expected, however brief interruption in password claiming and password reset services is possible.
Jul 13, 12:33 EDT
Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.