Northeastern University

All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call (617) 373-4357 (xHELP). Remember - if you see something, say something!

Blackboard Services Operational

Department Storage (Q:) Operational

Enterprise Systems Operational

Email and Calendaring Operational

Office 365 Email Operational

HuskyMail and G Suite Operational

Network Operational

Printing Operational

myNortheastern & Services Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Duo Security Phone Call Delivery Operational

Research Computing Operational

Discovery Cluster Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 18, 2020

SAIL mobile and web app outage

Resolved - The SAIL web and mobile application outage has been addressed and resolved. The SAIL platform should be functioning as expected.
Feb 18, 16:49 EST

Identified - Due to a timing error from Banner, the Self-Authored Integrated Learning application is experiencing an outage. Efforts are being made to remedy the issue as soon as possible.
Feb 18, 12:58 EST

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

Intermittent Internet Network connectivity at the Burlington Campus

Resolved - Full internet connectivity on the Burlington campus has been restored.
Feb 10, 22:52 EST

Identified - Some NUnet internet access points on the Burlington campus are experiencing connectivity issues. The cause of this issue has been identified, and vendor staff have been dispatched to the campus to remedy the issue.
Feb 10, 15:43 EST

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

Issues accessing university systems with single sign on (SSO)

Resolved - SSO log in issues have returned to normal. If any issues persist, or to report other issues, please contact the IT Service Desk at 617.373.HELP [4357].
Feb 7, 16:30 EST

Monitoring - Single sign on access has returned to normal. Users should try logging in to services again. This issue is being monitored to ensure it is fully resolved.
Feb 6, 15:54 EST

Investigating - Users are reporting an issue affecting ability to log in to university sites and services using single sign on. This issue is being investigated.
Feb 6, 15:29 EST

Intermittent log in issues on myNortheastern

Resolved - This incident has been resolved. If any issues persist, or to report another issue, please contact the IT Service Desk at 617.373.HELP[4357].
Feb 7, 16:25 EST

Update - We are continuing to monitor for any further issues.
Feb 7, 16:22 EST

Monitoring - A fix has been implemented to resolve the "Screen name" prompt. Users may have to clear their internet browser's cache before attempting to log in again. If issues persist even after clearing cache, please contact the IT Service Desk at 617.373.HELP [4357].
Feb 6, 08:54 EST

Update - We are continuing to investigate this issue.
Feb 6, 08:18 EST

Investigating - Some users are reporting a “Screen name" prompt when trying to access myNortheastern portal. This issue is being investigated.
Feb 6, 08:18 EST

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.