Claude.ai Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 2026 - 16:30 EDT
Scheduled - IT teams are performing maintenance on Claude.ai. This maintenance is expected to last approximately one hour. During this period, members of the community may encounter login issues
Mar 12, 2026 16:30-17:40 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
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Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Under Maintenance
Claude by Anthropic Under Maintenance
Microsoft Copilot Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
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Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
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Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
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NUwave (Wireless Network / Access Points) Operational
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Robin Room Displays Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 12, 2026

Unresolved incident: Claude.ai Maintenance.

Mar 11, 2026
Claude.ai Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 09:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 EDT
Scheduled - Maintenance is planned for Northeastern’s Claude.ai service on Wednesday, March 11. Work may take up to one hour, beginning at 9 a.m. ET. During this period, some prompts may return error messages. If those occur, try the prompt again in a few minutes.
Mar 10, 19:41 EDT
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Network Outage l Dodge Hall, Boston Campus
Resolved - IT teams have confirmed that the network is fully operational in Dodge.
Mar 7, 07:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 19:51 EST
Identified - A power issue affected the first-floor network closet, contributing to the service disruption.
Mar 6, 19:48 EST
Investigating - IT teams are investigating reports of a network outage in Dodge Hall on Boston campus affecting wired and wireless internet. Staff are en route to site. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 6, 18:32 EST
Mar 6, 2026
Scheduled Network Outage | West Village E and Burstein Hall in Boston
Completed - The scheduled maintenance has been completed.
Mar 6, 10:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in West Village E and Burstein Hall in Boston on Friday, March 6, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 26, 12:36 EST
Mar 5, 2026
Service Outage l Churchill Hall
Postmortem - Read details
Mar 6, 12:08 EST
Resolved - This incident has been resolved.
Mar 5, 19:13 EST
Investigating - IT teams are investigating reports of a service outage impacting the third floor of Churchill Hall. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 5, 16:55 EST
Scheduled Network Outage | West Village A and West Village F in Boston
Completed - The scheduled maintenance has been completed.
Mar 5, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in West Village A and West Village F in Boston on Thursday, March 5, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 26, 12:33 EST
Mar 4, 2026
Scheduled Network Outage | Davenport A, 10 Coventry Street, 768 Columbus Ave, 780 Columbus Ave in Boston
Completed - The scheduled maintenance has been completed.
Mar 4, 12:37 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in Davenport A, 10 Coventry Street, 768 Columbus Ave, 780 Columbus Ave in Boston on Wednesday, March 4, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 25, 14:18 EST
Mar 3, 2026
Scheduled Outage | Employee Hub and Student Hub
Completed - The scheduled maintenance has been completed.
Mar 3, 18:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:30 EST
Scheduled - Maintenance to upgrade the Employee Hub and Student Hub will begin at 3 p.m. PT, 6 p.m. ET, 11 p.m. GT today, Tuesday, March 3. Community members will not have access to The Hubs during the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 3, 13:38 EST
Scheduled Network Outage | Davenport Commons B in Boston
Completed - The scheduled maintenance has been completed.
Mar 3, 12:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in Davenport Commons B in Boston on Tuesday, March 3, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 25, 14:12 EST
Mar 2, 2026
Scheduled Network Outage | East Village in Boston
Completed - The scheduled maintenance has been completed.
Mar 2, 14:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in East Village in Boston on Monday, March 2 and Tuesday, March 3 between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes at a time on both days.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 25, 11:28 EST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

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