Investigating - Some students are experiencing issues logging into the Student Hub and receiving a screen with "Oops, something's not right". The issue is being investigated.
Oct 29, 13:04 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Email and Calendaring Operational
Office 365 Email ? Operational
HuskyMail and G Suite ? Operational
Network ? Operational
Printing ? Operational
myNortheastern & Services ? Operational
Student Hub ? Degraded Performance
Learning Management Systems Operational
Blackboard ? Operational
Canvas ? Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Duo Security Phone Call Delivery Operational
Research Computing Operational
Discovery Cluster ? Operational
Schrodinger / Maestro ? Operational
Other ? Operational
Zoom Operational
Zoom Live Streaming Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
COVID-19 Testing Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 30, 2020

No incidents reported today.

Oct 29, 2020

Unresolved incident: Student Hub Access Issues.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020
Resolved - Students can now log in to Xfinity on Campus as they normally would. The university worked with Comcast to resolve the issue that was preventing students from being able to access.

The IT Service Desk is available for any further questions or assistance. Please contact them at 617.373.HELP [4357], help@northeastern.edu, or through the Tech Service Portal at services.northeastern.edu/tech.
Oct 26, 14:15 EDT
Investigating - Students are unable to log in to Xfinity on Campus for on-demand, streaming video. The university is working with Comcast to resolve the issue and access.
Oct 26, 10:44 EDT
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Completed - The scheduled maintenance has been completed.
Oct 23, 16:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 22, 20:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:15 EDT
Scheduled - The Discovery Cluster is currently in the process of being powered back on. We hope to complete this work by Friday afternoon. We will post an update when this process has finished. Please reach out to rchelp@northeastern.edu with any questions or concerns.
Oct 22, 07:07 EDT
Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 05:30 EDT
Scheduled - The Massachusetts Green High Performance Computing Center (MGHPCC) will be conducting its annual shutdown for maintenance work starting October 19th. Northeastern’s Discovery cluster is physically located at MGHPCC and is included in this shutdown, along with the high performance cluster systems of Harvard, Boston University, Tufts, and the University of Massachusetts at Amherst. Discovery will be powered down starting at 5:30 a.m. on October 19th. The shutdown is scheduled to last for two days (October 20 and 21), and we are currently anticipating that the Discovery cluster will be powered back on by 6 p.m. on October 22, given that all work is completed in a timely manner.
This routine maintenance is normally performed in July, but due to the COVID-19 pandemic and resulting lockdown in the state of Massachusetts, this maintenance window was moved to October. In addition, out of an abundance of caution, this year’s maintenance window includes a staggered schedule for all participating universities. This is to help facilitate social distancing for the system administrators that will be on site for this time period. The result of this staggered schedule is a slightly extended outage period from previous MGHPCC shutdowns.
All systems are affected by the shutdown, including all compute nodes, storage (including research and archive storage), and the Open onDemand web portal. Please be aware that any running jobs will be terminated on October 19th as the system is powered down.
If you have any questions or concerns, please reach out to us at rchelp@northeastern.edu.
The Research Computing Team
Sep 21, 12:58 EDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.