IT Services - Northeastern University Status

REDCap | Public Surveys

Identified - IT teams are conducting maintenance that will affect access to REDCap's public surveys.

During this maintenance, public surveys in REDCap will be unavailable.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 21, 2026 - 13:41 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Scheduled Maintenance

Scheduled Maintenance | Banner Student Self-Service Oct `22`, `2026` `18:00`-`19:00` EDT

Maintenance to the Banner Student Self Service application is scheduled from 6-7 p.m. ET on Thursday, October 22.

During this maintenance, community members using or trying to access Banner Student Self-Service may experience an interruption lasting up to 15 minutes and may need to log in again.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Oct 21, 2026 - 15:29 EDT

Past Incidents

Oct `22`, `2026`

No incidents reported today.

Oct `21`, `2026`

Network Outage | London Campus

Resolved - IT teams have fully resolved this issue.
Oct 21, 10:12 EDT

Monitoring - IT teams applied a fix for the network issue affecting the London campus. Testing confirms that Northeastern community members can connect once again to eduroam. IT teams are monitoring the service to ensure it remains stable.

For any questions, or to report an issue, please contact the IT Service Desk at +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 20, 10:47 EDT

Identified - IT teams continue to work with vendors to remedy this issue. A fix is being tested. London community members should continue to access the wireless network using NUwave-guest.
Oct 20, 08:01 EDT

Update - IT teams are working with vendors to identify the source of this issue. In the meantime, London community members may connect to the network using NUwave-guest.
Oct 19, 10:04 EDT

Investigating - IT teams are investigating reports of the users being unable to access eduroam on the London campus.

Community members in London may be unable to access eduroam using their Northeastern credentials. Updates will be shared to Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 19, 09:37 EDT

Scheduled Network Maintenance | Boston Campus

Completed - The scheduled maintenance has been completed.
Oct 21, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 EDT

Scheduled - Maintenance to upgrade network switches across the Boston campus in the 10 Coventry, Columbus Place, East Village, Hastings Hall, International Village, Nightingale, Speare, Marino, St. Stephens, Stetson East, West Village E and G buildings is scheduled from 11 p.m. to 3 a.m. ET on Tuesday, October 20. Brief outages to the wired and wireless network may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 19, 10:54 EDT

Oct `20`, `2026`

Network Maintenance | Eduroam

Completed - The scheduled maintenance has been completed.
Oct 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 15:00 EDT

Scheduled - Maintenance will be performed on the Eduroam wireless network from 12-1 p.m. PT, 3-4 p.m. ET, and 7-8 p.m. GT today, Tuesday, October 20 across the global campus system. No service interruptions are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 20, 14:15 EDT

Oct `19`, `2026`

Network Outage | Boston Campus

Resolved - The implemented a fix has remained stable.
Oct 19, 09:35 EDT

Update - We are continuing to monitor for any further issues.
Oct 19, 09:33 EDT

Monitoring - IT teams have implemented a fix. Devices should now be able to connect to the wireless networks. Teams are continuing to monitor the fix to ensure stability.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 19, 00:03 EDT

Investigating - IT teams are investigating reports of the wireless network being unavailable on the Boston Campus. Updates will be shared to Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 18, 22:15 EDT

Oct `18`, `2026`

Oct `17`, `2026`

No incidents reported.

Oct `16`, `2026`

Scheduled Network Maintenance | Boston Campus

Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 EDT

Scheduled - Maintenance to upgrade network switches across the Boston campus in the 140 The Fenway, 216 Mass Ave, Behrakis, Belvidere Place, Dana Research Center, Knowles Center, Mugar, Renaissance Park, Snell Library, and SquashBusters buildings is scheduled from 10 p.m. ET on Thursday, October 15 to 2 a.m. ET on Friday, October 16. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 14, 13:55 EDT

Oct `15`, `2026`

Oct `14`, `2026`

Scheduled Network Maintenance | Boston Campus

Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 EDT

Scheduled - Maintenance to upgrade network switches in the Curry Student Center, Dodge Hall, Forsyth, Richards Hall, Ryder Hall, and Stearns Center is scheduled from 10 p.m. ET on Tuesday, October 13 to 2 a.m. ET on Wednesday, October 14 . Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 9, 15:43 EDT

Oct `13`, `2026`

Service Outages | Boston Campus

Resolved - Services continue to operate normally, and this has been resolved.
Oct 13, 10:32 EDT

Monitoring - IT teams have implemented a fix for the wired network connectivity. Devices connected to the wired network may need to be rebooted.

Teams will continue to monitor to ensure normal operation.
Oct 11, 16:25 EDT

Identified - IT teams have implemented a fix for PaperCut printing and will continue to monitor the service to ensure normal operation. Community members in Boston should now be able to resume printing.

IT teams are working on implementing a fix for the wired network connectivity in the Boston buildings previously listed.
Oct 11, 16:11 EDT

Investigating - IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing.

At this time, the following Boston buildings are impacted:

-Snell Library
-Behrakis Health Sciences Center
-Dodge Hall
-Ryder Hall
-Marino Recreation Center
-Shillman Hall

IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 11, 12:22 EDT

Oct `12`, `2026`

No incidents reported.

Oct `11`, `2026`

Oct `10`, `2026`

Service Outage | VPN

Resolved - A fix has been implemented and VPN services are operational. This is resolved.
Oct 10, 07:48 EDT

Investigating - IT teams are investigating reports of users unable to access VPN.

Updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 9, 21:43 EDT

Scheduled Network Maintenance | NUnet Wired Network

Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 EDT

Scheduled - Maintenance to the NUnet wired network is scheduled from 11 p.m. ET on Friday, October 9, through 2 a.m. ET on Saturday, October 10.

During this window, IT teams will upgrade the network routing that supports NUnet wired network connections. Community members may experience brief interruptions to wired network connectivity lasting up to 5 minutes.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 7, 13:48 EDT

Oct `9`, `2026`

SSO Login update for NUWorks

Completed - The scheduled maintenance has been completed.
Oct 9, 10:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:45 EDT

Scheduled - As a part of the 1Login initiative, maintenance to upgrade NUWorks will begin at 9:45–10:30 a.m. ET on October 9. Community members may experience degraded services and an outage of up to 15 minutes during the maintenance window.

If an error message is encountered after the maintenance has been completed, clear your cache and attempt to log in again. For more information about the 1Login initiative visit https://1login.its.northeastern.edu/.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 8, 14:57 EDT

Oct `8`, `2026`

Service Degradation | PaperCut Printing

Resolved - IT teams have implemented a fix and the PaperCut printing card readers are operational. This is resolved.
Oct 8, 10:55 EDT

Investigating - IT teams are investigating reports of the PaperCut printing card readers not working across all campuses.

Community members are still able to release print jobs by scanning the QR code shown on the printer or by entering your NUID number on the printer screen. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 8, 10:31 EDT

Scheduled Maintenance | Husky Card System

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 EDT

Scheduled - Maintenance to the Husky Card system is scheduled from 5-6 a.m. ET on Thursday, May 7. This maintenance is to enhance system performance.

During this time, some services may be limited:

-Door, proctor, gym, and library access:CBORD and GET mobile apps will not work. Physical Husky Cards may work in some locations.

-Husky Card Preferences website: https://huskycardcenter.neu.edu will not be available.

-Printing services: PaperCut printing will continue to operate, but balances may be temporarily inaccurate.

-Dining and on-campus vendors: Husky Card payments will work offline without interruption, though balances may not be accurate temporarily.

-Off-campus vendors: Husky Card payments will not be accepted.

-Husky Card production: Unavailable during the maintenance window.

Community members that are locked out without their Husky Card should visit the nearest proctor station to contact the on-call staff. Services are expected to return to normal after completion.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 7, 16:31 EDT

Scheduled Network Maintenance | Lab Services

Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:01 EDT

Scheduled - Maintenance to the lab network fabric is scheduled from 10 p.m. ET on Wednesday, October 7, through 2 a.m. ET on Thursday, October 8.

During this maintenance, IT teams will upgrade the network routing that supports lab services. Impacted lab services may be briefly unavailable for up to 3 minutes as the network fabric is upgraded.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 7, 11:41 EDT

About This Site

Scheduled Maintenance

Scheduled Maintenance | Banner Student Self-Service Oct 22, 2026 18:00-19:00 EDT

Past Incidents

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

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Scheduled Maintenance | Banner Student Self-Service Oct `22`, `2026` `18:00`-`19:00` EDT

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