Identified - Northeastern IT Services is continuing to work with Microsoft and Robin engineering resources to implement a resolution to restore access to all Robin users.
Oct 7, 12:43 EDT
Investigating - IT Services, in partnership with Robin, is investigating reports of select users not being able to successfully book spaces through Spaces at Northeastern.
Sep 23, 12:43 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational
G Suite ? Operational
five9 Automated Call Distribution ? Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
LISTSERV ? Operational
SharePoint ? Operational
Microsoft Teams ? Operational
Wellness Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
SAIL Web App ? Operational
SAIL Mobile Apps ? Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
Discovery Cluster Storage ? Operational
Account Access and Security Operational
Student Accounts Operational
Alumni Accounts Operational
Family / Other Accounts Operational
Faculty / Staff Accounts Operational
Sponsored Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Duo Security Phone Call Delivery ? Operational
Single Sign On (SSO) ? Operational
Administration and Business Operational
Sunapsis (myOGS) ? Operational
Salesforce ? Operational
ServiceNow ? Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Student Operational
Banner - Self-Service Operational
CashNet ? Operational
Course Registration and Management Operational
ePAWs (Grant Management) Operational
myNortheastern and Services ? Operational
Service Now Mobile App Operational
Computing and Software Operational
Microsoft InTune ? Operational
Jamf ? Operational
PaperCut (General-use printing) Operational
Network Printing Operational
Windows Software Deployment Systems (SCCM) ? Operational
Network Infrastructure Operational
Network Power Operational
Data Center Network Connectivity Operational
Load Balancing Operational
NAS Storage Operational
VPN ? Operational
NUNET (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
Efficient IP Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Student Services Operational
Student Hub ? Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Other Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - This incident has been resolved and access to network services has been restored.
Oct 15, 16:14 EDT
Investigating - IT Services is currently investigating reports of intermittent interruptions in network services.
Oct 15, 15:37 EDT
Resolved - This incident has been resolved, access to NUwave has been restored.
Oct 15, 10:34 EDT
Investigating - IT Services is currently investigating reports of degraded wireless connectivity throughout the Boston campus.
Oct 7, 11:03 EDT
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 19:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:04 EDT
Scheduled - On October 14 from 6 - 7:30 p .m. EST the Student Hub will be unavailable while maintenance is performed. Full access is expected to be restored upon the closure of the maintenance window.
Oct 14, 09:36 EDT
Oct 13, 2021
Resolved - This incident has been resolved. If issues accessing network printing continues, please contact the Service Desk for support by calling 617.373.HELP [4357] or emailing help@northeastern.edu
Oct 13, 10:30 EDT
Monitoring - Northeastern IT Services in partnership with Microsoft engineer resources have implemented a solution to restore Microsoft User's access to Network Print services and are continuing to monitor the service. To regain access, Microsoft users must run all necessary updates.

View helpful tips on running Windows 10 updates by visiting https://service.northeastern.edu/tech?id=kb_article&sys_id=e4e76ee187ceb41094dfda0d3fbb35d8

The Service Desk is also available to help answer questions regarding Windows 10 updates by contacting 617.373.HELP [4357], help@northeastern.edu, or via live chat on the Tech Service Portal.
Oct 7, 17:02 EDT
Update - IT Services is continuing to investigate reports of Windows users being unable to connect to network printers.
Oct 5, 15:51 EDT
Investigating - Northeastern IT Services is currently investigating reports of Windows users not able to connect to network printers.
Oct 5, 15:11 EDT
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

Unresolved incident: Robin Access Interruption.

Oct 6, 2021
Completed - We have completed maintenance ahead of schedule. Discovery is now up and ready for running jobs again.
Oct 6, 14:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 05:00 EDT
Scheduled - The October monthly maintenance window for the Discovery cluster will be Wednesday October 6th from 5AM to 5PM. All Discovery partitions and storage will be down during this window. This includes all PI-owned hardware and the Open OnDemand web portal. Maintenance tasks will include the following:

* Code update on the firewall

* Initiating the busbar replacement process on Pod A

* Upgrading Slurm to the latest version (v. 21.08.01)

* Replacing the gateway machine

* Removing aliases from module files

* Code updates to the Infinidat storage system

If you have any questions about policies or guidelines regarding using the resources on the Discovery cluster, please reach out to rchelp@northeastern.edu.
Oct 1, 09:33 EDT
Oct 5, 2021
Oct 4, 2021
Completed - The scheduled maintenance has been completed.
Oct 4, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:01 EDT
Scheduled - On October 4 from 10 - 11 p .m. EST myNortheastern will be unavailable while maintenance is performed. Full access is expected to be restored upon the closure of the maintenance window.
Oct 4, 17:14 EDT
Resolved - This incident has been resolved and access to wireless networks has been restored.
Oct 4, 16:59 EDT
Monitoring - A solution has been implemented to restore access to wireless networks on campus. IT Services will continue to monitor.
Oct 4, 15:09 EDT
Update - IT Services is continuing to investigate reports of users not being able to access wireless networks on the Boston campus. The university’s third-party vendor is reviewing the issue and working on a resolution.
Oct 4, 14:55 EDT
Investigating - IT Services is currently investigating reports of users being unable to access wireless networks in Snell Library.
Oct 4, 14:35 EDT
Resolved - This incident has been resolved.
Oct 4, 09:59 EDT
Monitoring - IT Services has worked with the vendor to put in a fix to resolve the issue. Students, alumni, and family/other accounts holders can now update passwords, and request and claim accounts. Users who change their password may need to wait approximately 5 minutes after the change before being able to successfully log in using the new password.
Oct 1, 17:35 EDT
Update - Northeastern IT Services is continuing to work with Saviynt engineering resources to implement a resolution to restore access to password resets and account claim control for Student, Family and Parent/Other account holders.
Oct 1, 16:37 EDT
Identified - Users are continuing to experience password timeouts when attempting to reset passwords. The university’s third-party vendor, Saviynt, is reviewing the issue and working on a resolution.
Oct 1, 15:31 EDT
Update - Users are experiencing password timeouts when attempting to reset their passwords. This issue has been escalated as a high-priority ticket with the university's third-party vendor, Saviynt.
Oct 1, 14:49 EDT
Investigating - IT Services is investigating reports of students, alumni, and family/other account holders unable to reset their Northeastern passwords.
Oct 1, 14:41 EDT
Oct 3, 2021

No incidents reported.