myNortheastern Portal Access Interruption
Investigating - Members of IT Services are currently investigating reports of users being unable to access the myNortheastern portal.
Apr 16, 08:42 EDT
Student Employment Website
Investigating - We are investigating an issue with the Student Employment Website that is impacting some users ability to login.
Apr 12, 20:26 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational
Microsoft Office 365 ? Operational
G Suite ? Operational
COVID-19 Testing Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Duo Security Phone Call Delivery Operational
Enterprise Systems ? Operational
Learning Management Systems Operational
Blackboard ? Operational
Canvas ? Operational
myNortheastern & Services ? Partial Outage
Network ? Operational
Printing ? Operational
Research Computing Operational
Discovery Cluster ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
SAIL Digital Platform ? Operational
SAIL Web App ? Operational
SAIL Mobile Apps ? Operational
Student Hub ? Operational
Zoom Operational
Zoom Live Streaming Operational
Zoom Web Client Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Other ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Northeastern Account Access for Students and Family Apr 18, 07:00-12:00 EDT
Due to scheduled maintenance, new and existing student and family account users may experience brief intermittent delays in claiming and managing Northeastern online accounts on April 18 from 7:00 a.m. to 12:00 p.m. EST. This includes resetting and changing passwords associated with online accounts. Service will resume as normal after this maintenance window.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
Posted on Apr 15, 15:54 EDT
NUGO Application Maintenance Apr 30, 06:00-08:00 EDT
Due to scheduled maintenance, users will not be able to access information and services through the NUGO application on Friday April 30 from 6:00 a.m. to 8:00 a.m. EST. Students may continue to access their course schedules and other information through alternative resources that will remain operational during this window, including the Student Hub and other Northeastern websites. Services within the NUGO application will resume as normal after this maintenance window is complete.
 
For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or help@northeastern.edu
Posted on Apr 15, 15:47 EDT
Papercut Printing Services Maintenance May 2, 20:00-21:00 EDT
Due to scheduled maintenance, Papercut users may experience brief intermittent interruptions to printing services on May 2 from 8:00 p.m. to 9:00 p.m. EST. This may include temporary blocks to printing and submitting print requests to the printer queues. Papercut printing services will resume as normal after this maintenance window.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
Posted on Apr 14, 19:29 EDT
Past Incidents
Apr 16, 2021

Unresolved incident: myNortheastern Portal Access Interruption.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

Unresolved incident: Student Employment Website.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Student Hub Spring Quarter CPS Students Preferences Impact
Resolved - This incident has been resolved.
Apr 9, 14:58 EDT
Identified - This morning, the Student Hub team discovered a data issue preventing new Spring Quarter CPS students from submitting seat preferences for classes beginning the week of April 12. The team is working to correct this issue to enable submission of preferences for classes scheduled the week of April 19.

For the week of April 12, preferences will default to the “in-person” option. Students will receive assignments on Sunday, and may make changes to preferences at that time.

If you need any additional technology assistance, the IT Service Desk is available 24/7 at 617.373.HELP [4357], help@northeastern.edu, and the Tech Service Portal.
Apr 7, 17:46 EDT
Apr 8, 2021

No incidents reported.

Apr 7, 2021
Discovery April Work Storage System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 11:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:01 EDT
Scheduled - During the regularly scheduled monthly maintenance the Research Computing team will be working on updates to the hardware that supports the /work filesystem. These updates are expected to start at 8 a.m. on Wednesday April 7 and complete by 12 p.m. on the same day. No other services on Discovery will be affected by this maintenance.
Apr 2, 15:09 EDT
Apr 6, 2021

No incidents reported.

Apr 5, 2021
Account Claim and Password Updates for Employees and Sponsored Accounts
Completed - The scheduled maintenance has been completed.
Apr 5, 19:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 18:00 EDT
Scheduled - On Monday, April 5 between 6:00 p.m. to 7:00 p.m. EST users with employee or sponsored accounts may experience brief intermittent service interruptions where they are unable to claim or manage Northeastern online accounts. This includes resetting and changing passwords associated with online accounts. Service interruptions will not last more than five minutes, and access will fully resume as normal after this maintenance window.

For additional questions and assistance, the IT Service Desk is available 24/7 at 617.373.HELP [4357], help@northeastern.edu, or the Tech Service Portal.
Mar 31, 13:10 EDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Discovery Cluster Power Issue
Resolved - This incident has been resolved.
Apr 2, 17:59 EDT
Update - We are continuing to monitor for any further issues.
Apr 2, 17:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 17:15 EDT
Identified - There is a power issue with the Discovery cluster that is not allowing users to log in. We have identified the issue and are working to bring up the system. We will continue to update you on the progress.
Apr 2, 16:49 EDT
Microsoft 365 Access Interruption
Resolved - This incident has been resolved.
Apr 2, 08:34 EDT
Monitoring - Microsoft has implemented a fix to correct issues impacting user access to select 365 services- results are continued to be monitored.
Apr 1, 19:23 EDT
Investigating - Microsoft is currently investigating an issue impacting users access to select Microsoft 365 services, including Teams . We will provide additional information as soon as possible.
Apr 1, 17:57 EDT
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