IT Services - Northeastern University Status

All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational

G Suite Operational

five9 Automated Call Distribution Operational

3CLogic Automated Call Distribution Operational

Exchange (Email) Operational

LISTSERV Operational

SharePoint Operational

Microsoft Teams Operational

Wellness Operational

COVID-19 Test Scheduler Operational

COVID-19 Test Results Operational

Daily Wellness Check Operational

Department Storage (Q:) Operational

Enterprise Systems Operational

Teaching and Learning Operational

Canvas Operational

Panopto Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Chat Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

SAIL Web App Operational

SAIL Mobile Apps Operational

Research Computing Operational

Discovery Cluster Compute Operational

Schrodinger / Maestro Operational

Open onDemand Operational

Discovery Cluster Storage Operational

Account Access and Security Operational

Student Accounts Operational

Alumni Accounts Operational

Family / Other Accounts Operational

Faculty / Staff Accounts Operational

Sponsored Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Duo Security Phone Call Delivery Operational

Single Sign On (SSO) Operational

Administration and Business Operational

Sunapsis (myOGS) Operational

Salesforce Operational

ServiceNow Operational

Banner - Advancement Operational

Banner - Finance Operational

Banner - Human Resources Operational

Banner - Student Operational

Banner - Self-Service Operational

CashNet Operational

Course Registration and Management Operational

ePAWs (Grant Management) Operational

myNortheastern and Services Operational

Service Now Mobile App Operational

Computing and Software Operational

Microsoft InTune Operational

Jamf Operational

PaperCut (General-use printing) Operational

Network Printing Operational

Windows Software Deployment Systems (SCCM) Operational

Network Infrastructure Operational

Network Power Operational

Data Center Network Connectivity Operational

Load Balancing Operational

NAS Storage Operational

VPN Operational

NUNET (Wired Network / Physical) Operational

NUwave (Wireless Network / Access Points) Operational

Efficient IP Operational

Public Cloud Services Operational

Amazon Web Services (AWS) Operational

Azure Operational

Secure Compute Operational

Student Services Operational

Student Hub Operational

Husky Card (CBORD / Husky Card Activity) Operational

I Am Here Operational

Student Billing (Outsystems Link) Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MGHPCC Annual Shutdown August 9 through 12 Aug 9, 03:00 - Aug 12, 13:00 EDT

The Massachusetts Green High Performance Computing Center (MGHPCC) will be conducting its annual shutdown for maintenance work this year in August. Northeastern’s Discovery cluster is physically located at MGHPCC and is included in this shutdown, along with the high performance cluster systems of Harvard, Boston University, MIT, and the University of Massachusetts at Amherst. Discovery will be powered down starting at 3:00AM Monday August 9. We are currently anticipating that the Discovery cluster will be powered back on by Thursday afternoon August 12, given that all work is completed in a timely manner.
All systems will be affected by the shutdown, including all compute nodes, storage (including research and archive storage), and the Open OnDemand web portal. Please be aware that any running jobs will be terminated on August 9th as the system is powered down.
Make sure to plan ahead for this once-a-year event, especially if you typically have longer running jobs on Discovery. If you have any questions or concerns, please reach out to the Research Computing Team at rchelp@northeastern.edu.
Posted on Jul 19, 14:32 EDT

Past Incidents

Jul 24, 2021

No incidents reported today.

Jul 23, 2021

Wireless Access Scheduled Outage: 300 Massachusetts Ave. and Midtown Hotel

Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 15:28 EDT

Scheduled - On July 23 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers in the Henderson Boat House and Mulberry House.

During this window, users at these locations can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:25 EDT

Northeastern COVID-19 QR Scanner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:02 EDT

Scheduled - July 22 from 8 p.m. to 12 a.m. EST, maintenance will be performed on the Northeastern COVID-19 QR scanners used within the Boston Campus testing center. During this maintenance, the application will be unavailable for use. Use of the QR scanner is expected to be restored by 12 a.m. EST on July 23.
Jul 22, 15:25 EDT

Jul 22, 2021

Services Now Mobile app Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 21:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:01 EDT

Scheduled - On July 22 from 8 p.m. to 9 p.m. EST, maintenance will be performed on the Northeastern Services Now Mobile app. During this maintenance, application performance may be slightly downgraded but is expected to be fully restored by 9 p.m.
Jul 21, 15:56 EDT

Northeastern.edu Access Interruption

Resolved - This incident has been resolved and access to Northeastern.edu and other associated sites has been restored.
Jul 22, 13:14 EDT

Investigating - Members of IT Services are investigating reports of users being unable to access Northeastern.edu.
Jul 22, 12:21 EDT

Wireless Access Scheduled Outage: Dedham, Nahant, Seattle, San Jose

Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 EDT

Scheduled - On July 22 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the following locations: Dedham Campus, Nahant Campus, Seattle Campus, and San JoseCampus.

During this window, users throughout these locations can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:23 EDT

Jul 21, 2021

Scheduled Network Outage: Ell Hall

Completed - The scheduled maintenance has been completed.
Jul 21, 18:20 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:02 EDT

Scheduled - On July 21 from 6 p.m. to 6:20 p.m. EST, maintenance will be performed on networks on the 4th floor of Ell Hall. During this maintenance, a brief wireless outage is expected. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 21, 15:42 EDT

Wireless Access Scheduled Outage: Broad Street Location and Burlington Campus

Completed - The scheduled maintenance has been completed.
Jul 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 EDT

Scheduled - On July 21 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the Broad Street Location and Burlington Campus.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:18 EDT

Jul 20, 2021

Exchange Online Access

Resolved - Microsoft reports this issue has been resolved. Users should have full access to services restored at this time.
Jul 20, 08:43 EDT

Identified - IT Services have identified an issue preventing some users from being able to sign into Exchange Online from any connection methods. This issue is specific to Exchange Online and hybrid Exchange users hosted on infrastructure in North and West Europe, as well as East United States whose mailboxes are unable to be detected correctly by the AutoDetect service. A resolution is being pursued.
Jul 15, 10:33 EDT

Investigating - Members of IT Services are currently investigating reports of users being unable to access Microsoft Exchange services online.
Jul 15, 09:12 EDT

Wireless Access Scheduled Outage: Belvidere, 177 Huntington

Completed - The scheduled maintenance has been completed.
Jul 20, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 05:00 EDT

Scheduled - On July 20 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers in Belvidere and 177 Huntington.

During this window, users at these locations can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 19, 17:17 EDT

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

DegreeWorks Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT

Scheduled - On July 16 from 8 a.m. to 5 p.m. EST maintenance will be performed on Northeastern DegreeWorks system. During this time, College of Professional Studies graduate students will be unable to access or run degree audits. Access to DegreeWorks will be restored upon closure of this maintenance window.
Jul 13, 13:28 EDT

Network Maintenance: Snell Library

Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT

Scheduled - On July 16 from 5 a.m. to 8 a.m. EST, maintenance will be performed on networks within Snell Library. During this window, users in Snell Library can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 15, 15:41 EDT

Wireless Access Scheduled Outages: College of Professional Studies and Columbus University Housing

Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT

Scheduled - On July 16 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the College of Professional Studies and Columbus University Housing.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:14 EDT

Jul 15, 2021

ISEC Network Interruption

Resolved - This incident has been resolved.
Jul 15, 08:39 EDT

Monitoring - The Network Operations team are monitoring restored network access in the ISEC building. If issues persist, please contact the IT Service Desk, at 617.373.HELP [4357], help@northeastern.edu, or services.northeastern.edu/tech.
Jun 17, 10:10 EDT

Identified - The Network Operations team has identified the issue and will be pushing an emergency network software code upgrade to the entire ISEC building to restore stability to network services in the impacted areas. The upgrade is scheduled to take place overnight tonight, between 11 p.m. and 2 a.m. During the upgrade, users can expect network outages of approximately 15 minutes.
Jun 16, 19:46 EDT

Update - Members of IT Services are continuing to investigate reports of network interruptions, including print operations, within ISEC on the Boston Campus.
Jun 16, 15:16 EDT

Investigating - Members of IT Services are currently investigating reports of network interruptions within ISEC on the Boston Campus.
Jun 16, 14:48 EDT

Wireless Access Scheduled Outages: Belvidere and 177 Huntington

Completed - The scheduled maintenance has been completed.
Jul 15, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 EDT

Scheduled - On July 15 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the Belvidere and 177 Huntington locations.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:09 EDT

Jul 14, 2021

Wireless Access Scheduled Outages: Cabot, Hayden, Richards, ELL, 271 Huntington, 236 Huntington

Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:01 EDT

Scheduled - On July 14 from 5 a.m. to 7 a.m. EST, maintenance will be performed on wireless controllers throughout the following locations on the Boston campus: Cabot, Hayden, Richards, ELL, 271 Huntington, and 236 Huntington.

During this window, users throughout these campuses can expect brief wireless outages, lasting no more than 10 minutes each. Full wireless connectivity is expected to be restored upon the closure of the maintenance window.
Jul 12, 17:06 EDT

Jul 13, 2021

Saviynt Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 23:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 EDT

Scheduled - On July 13 from 7 p.m. to 11 p.m. EST maintenance will be performed on Saviynt application servers. No outage is expected, however brief interruption in password claiming and password reset services is possible.
Jul 13, 12:33 EDT

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.