Microsoft 365 Services l Microsoft Outage
Update - Microsoft has reported limited recovery in some regions and is taking additional steps to speed up recovery of affected services in all regions.

Some members of the Northeastern community may begin to see services return, while others may continue to have problems. Recovery may be gradual as email, Teams, and other apps reconnect.

IT teams will continue to monitor and share updates to the IT Statuspage.

Microsoft is sharing updates on the Microsoft 365 Service Health status page and on X from Microsoft 365 Status.
Nov 12, 2026 - 18:21 EST
Update - Microsoft has added more services to the outage. Members of the Northeastern community may be unable to use the following services as expected:

- Microsoft Outlook (email and calendar)
- Microsoft Teams (chat, calls, and meetings)
- Microsoft SharePoint and Microsoft OneDrive (sites and files)
- Microsoft Copilot Chat
- Microsoft Planner and Microsoft To Do (tasks and to-do lists)
- Microsoft Intune (device management)
- Microsoft Defender XDR and Microsoft Defender for Office 365 (security tools)
- Microsoft Purview (data protection and compliance tools)
- Microsoft Power BI (exporting some reports to PDF)
- Some links shared in Microsoft Teams and Outlook, which may not load

Microsoft is continuing efforts to restore impact services as quickly as possible.

Microsoft expects to share its next update by 5:30 p.m. ET.
Nov 12, 2026 - 16:55 EST
Update - Microsoft is applying several updates globally that they believe will restore the impacted Microsoft 365 services. Microsoft expects to share the next update by 5:30 p.m. ET.
Nov 12, 2026 - 16:19 EST
Update - Microsoft believes they've identified the issue affecting access to multiple Microsoft 365 services and are testing a fix they believe will restore services.

IT teams continue to monitor updates from Microsoft and will share updates when available. Microsoft is sharing updates on the Microsoft 365 Service Health status page and on X from Microsoft 365 Status.
Nov 12, 2026 - 14:59 EST
Update - Microsoft continues to work towards resolving and minimizing impacts as quickly as possible, and is sharing updates on the Microsoft 365 Service Health status page and on X from Microsoft 365 Status.
Nov 12, 2026 - 14:28 EST
Update - Microsoft is troubleshooting the issues affecting functionality with email, calendar, chat, calling, meetings, Copilot chat, and SharePoint sites. They're working to resolve as quickly as possible, and IT teams are following updates and will share to IT StatusPage when available.

Microsoft is also sharing updates on the Microsoft 365 Service Health status page and on X from Microsoft 365 Status.
Nov 12, 2026 - 14:00 EST
Update - Northeastern IT teams continue to monitor the effects of the Microsoft outages to the Northeastern community. Impacts include Outlook's email and calendar, Teams' chat, call, and meeting, SharePoint's sites and files, OneDrive's sites and files, and Copilot Chat. Microsoft Defender is also affected and causing links shared via Teams and Outlook to not load.

For updates, visit the Microsoft 365 Service Health status page or see posts on X from Microsoft 365 Status.
Nov 12, 2026 - 13:46 EST
Update - Microsoft is experiencing a global outage of Outlook and Exchange on all platforms, which is affecting the Northeastern community's ability to connect to multiple Microsoft 365 services.

Impacted services include:
- Outlook email and calendar
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR

Microsoft is sharing updates on the Microsoft 365 Service Health status page and on X from Microsoft 365 Status. Northeastern IT teams are monitoring updates from Microsoft.
Nov 12, 2026 - 13:36 EST
Monitoring - Northeastern IT teams are monitoring reports of the university community not being able to connect to multiple Microsoft 365 services, related to Microsoft's confirmed outage of Outlook and Exchange on all platforms.

Microsoft is sharing updates on the Microsoft 365 Service Health status page and on X from Microsoft 365 Status. Northeastern IT teams are monitoring updates from Microsoft.
Nov 12, 2026 - 13:21 EST

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet Operational
Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
IntelliBUY Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Partial Outage
Claude by Anthropic Operational
Microsoft Copilot Partial Outage
Communication and Collaboration Partial Outage
3CLogic Automated Call Distribution Operational
Exchange (Email) Partial Outage
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Partial Outage
Microsoft Teams Partial Outage
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance | five9 Automated Call Distribution Nov 12, 2026 23:00 - Nov 13, 2026 02:00 EST

Maintenance to the network connectivity services that support five9 automated call distribution is scheduled from 11 p.m. ET on November 12 to 2 a.m. ET on November 13.

During this time, active five9 calls and callers waiting in queue may be disconnected and will need to call back.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Nov 10, 2026 - 16:42 EST

Scheduled Maintenance | IntelliBUY Nov 13, 2026 21:00 - Nov 15, 2026 12:00 EST

The IntelliBUY procurement system will be unavailable during scheduled maintenance from Friday, November 13, at 6 p.m. PT / 9 p.m. ET / Saturday, November 14, at 2 a.m. GT through Sunday, November 15, at 9 a.m. PT / 12 p.m. ET / 5 p.m. GT.

During this time, faculty, staff, and other community members will be unable to log in to IntelliBUY to procure goods and services, onboard suppliers, or submit and review contracts.

Service will resume by start of business Monday, November 16, 2026.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Nov 12, 2026 - 12:07 EST

Nov 12, 2026

Unresolved incident: Microsoft 365 Services l Microsoft Outage.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Scheduled Maintenance | GlobalProtect VPN
Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:45 EST
Scheduled - Maintenance to GlobalProtect VPN is scheduled from 10:45 p.m. ET on Thursday, November 5, to 2 a.m. ET on Friday, November 6, 2026.

Off-campus community members may briefly be disconnected from the VPN for up to one minute and will need to reconnect. If your VPN connection is interrupted, reconnect to GlobalProtect VPN.

On-campus community members using VPN aren’t affected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 4, 15:19 EST

Nov 5, 2026

OGS Sunapsis| Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 EST
Scheduled - Maintenance to update the Office of Global Services Sunapsis platform will take place from 2-5 p.m. PT, 5-8 p.m. ET, 9 p.m.-12 a.m. GT on Thursday, November 5.

Sunapsis will be temporarily unavailable during the maintenance window. The service is expected to be fully restored by the close of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 4, 12:43 EST
Scheduled Maintenance | Student Hub
Completed - The scheduled maintenance has been completed.
Nov 5, 19:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 EST
Scheduled - Maintenance to the Student Hub is scheduled from 6 p.m. to 7:30 p.m. ET on Thursday, November 5 . During this maintenance window, students won’t have access to the Student Hub.

Access to the Student Hub will resume upon the close of the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 4, 14:52 EST

Nov 4, 2026

Access Errors | Banner, CourseLeaf, Q:Drive, VPN
Resolved - This issue has been fully resolved.
Nov 4, 13:32 EST
Identified - IT teams have identified the issue and deployed a fix. Updates will be shared to IT Statuspage as they become available.
Nov 4, 10:06 EST
Investigating - IT teams are investigating an issue affecting community member access to Banner, CourseLeaf, Q:Drive, and VPN. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 4, 09:16 EST
Time Zone Settings l Vancouver
Completed - Beginning Nov. 1, 2026, clocks in most of British Columbia no longer “fall back” one hour, which may affect calendar events for those based on the Vancouver campus.

Please check your time zone settings in Windows and Outlook. They should show (UTC-07:00) Pacific Time (British Columbia). (UTC-07:00) Yukon is also acceptable as a temporary setting.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 4, 09:10 EST
In progress - Beginning Nov. 1, 2026, clocks in most of British Columbia will no longer “fall back” one hour, which may affect calendar events for those based on the Vancouver campus. If meetings scheduled for Nov. 1 or later appear at the wrong time, please follow the steps below and reach out to the IT Service Desk for assistance as needed.
Oct 30, 14:33 EDT
Scheduled - Beginning Nov. 1, 2026, clocks in most of British Columbia will no longer “fall back” one hour, which may affect calendar events for those based on the Vancouver campus.

Meetings scheduled for Nov. 1 or later may appear at the wrong time, particularly if they were scheduled before calendar systems were updated.

To prepare for the changes on Nov. 1:
• Install the latest updates on personal or unmanaged devices and restart when prompted. Windows users should install the October 2026 update or later.
• Check your time zone settings in Windows and Outlook. They should show (UTC-07:00) Pacific Time (British Columbia). (UTC-07:00) Yukon is also acceptable as a temporary setting.
• If you use a Mac or mobile device, make any required calendar changes in Outlook for Web.
• During the first week of November, double-check the times of important classes, appointments, meetings, and events. If something doesn’t look right, confirm the time with the organizer.

The university has configured enterprise systems, including 25Live and classroom computer systems, as needed. Managed computers should receive the updated time zone automatically, but everyone on the Vancouver campus should confirm that their devices and calendars show the correct time.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 14:18 EDT

Nov 3, 2026

Scheduled Maintenance | Husky Card Services
Completed - The scheduled maintenance has been completed.
Nov 3, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 16:08 EDT
Scheduled - Several Husky Card services will be unavailable on Tuesday, November 3, from 7-9 a.m. ET.

Students, faculty, and staff are encouraged to carry their physical Husky Cards with them during the maintenance window because the CBORD Mobile ID app will be unavailable to complete transactions or access campus buildings.

Impacted Services

- GET Mobile ID app.

- Door and Library access: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access.

- Husky Card production: No card production on all campuses.

- Husky Card website: Huskycardcenter.neu.edu will be unavailable.

- Printing services: Papercut printing will continue to operate, though print balances may be temporarily inaccurate.

- Off-campus vendors: Point-of-sale systems will not accept Husky Cards.

- Dining Services and on-campus vendors: Point-of-sale systems will work in offline mode; there will be no disruption to payments by Husky Card, though meal and dining points balances may be temporarily inaccurate.

- Housing: No housing assignments or door access will be issued.

- Residence Halls: CBORD Mobile ID app will not allow access; only physical Husky Cards will allow access. Students without their Husky Card should visit the nearest proctor station to contact the on-call staff.

All Husky Card services are expected to fully resume after the close of the two-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 29, 16:06 EDT

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Network Maintenance | Wireless
Completed - The scheduled maintenance has been completed.
Oct 31, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:30 EDT
Scheduled - Maintenance to the eduroam, NUwave, and NUwave-guest wireless networks is scheduled for Friday, October 30, from 10:30 p.m. to Saturday, October 31, at 1 a.m. ET.

During this maintenance, community members that are already connected to Wi-Fi may remain connected. Those attempting to connect, reconnect, or reauthenticate may experience intermittent authentication delays or failures.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 10:28 EDT

Oct 30, 2026

Oct 29, 2026

No incidents reported.

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