Northeastern University

All Systems Operational

About This Site

This ITS site is for the Northeastern community to be made aware of any known technology issues or outages. To report an issue please call (617) 373-4357 (xHELP). Remember - if you see something, say something!

Blackboard Services Operational

Department Storage (Q:) Operational

Email Operational

Enterprise Systems Operational

Network Operational

Printing Operational

myNortheastern & Services Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

Salesforce Outage

Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:00 EST

Scheduled - Salesforce users will experience limited access to the Northeastern Salesforce instance from Saturday, November 17, beginning at 5 p.m. EST, through Sunday, November 18 at 12 p.m. EST, to undergo scheduled maintenance.

During this time, Salesforce will be available in read-only mode, and we will temporarily disable data integrations into Salesforce and access to administrative, student and faculty applications that update to Salesforce records. This maintenance will cause the following applications to be temporarily unavailable:
Salesforce.com (advancement, advisor, etc.)
Banner integrations to/from Salesforce
FolderWave integration to Salesforce
PCI (iModules) integration from Salesforce
Appointment Calendar (includes syncing of advisor appointments between Outlook and Salesforce)
All Riva syncing with Salesforce (including CPS cases)
Community Engagement for students and S-LTAs
Creation of Advising Notes
FACT in Blackboard/NU Online for instructors and TAs
GEO Applications, Programs and Proposals for students and faculty
Attendance Tracking
Student Form processing by students, advisors and Registrar Office personnel
Peer Tutoring for students, tutors, and administrators
Corporate Partnership user updates

We apologize to Salesforce users for any inconvenience this update may cause. We will work diligently to restore Salesforce to regular access as quickly as possible. We have placed an alert message on everyone’s Salesforce home page informing them of this outage and will update that message when Salesforce is back to normal access.

If you have any questions, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email Help@northeastern.edu.
Nov 15, 16:08 EST

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

Internet and Network Services Down in Toronto

Resolved - New firewall has been installed and configured. The network is confirmed back up and running on the Toronto campus. This is the final update. Thank you for your patience!
Nov 14, 22:16 EST

Update - A technician and a hardware replacement are onsite in Toronto. We are working with the vendor to resolve the issue. We will continue to share updates.
Nov 14, 15:27 EST

Update - A local service provider will be on the Toronto Campus within the hour to assist in troubleshooting the firewall issue and to replace existing hardware if required. We will continue to share updates.
Nov 14, 12:56 EST

Identified - ITS has found that the firewall software is corrupt. We have contacted the local vendor for on-site support and requested new hardware from the manufacturer. This network outage is expected to continue throughout the day. We will continue to share updates.
Nov 14, 11:36 EST

Investigating - The Toronto campus does not have an internet or network connection. ITS is currently working on the firewall/internet router to get it back up.
Nov 14, 10:42 EST

Nov 13, 2018

No incidents reported.

Nov 12, 2018

Banner ODS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 18:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 18:00 EST

Scheduled - Please be advised that the Banner Production Operational Data Storage (ODSP8) will be unavailable from Friday, November 9, 2018 from 6:00 PM through Monday, November 12, 2018 6:00 PM.
During this timeframe, we will be upgrading the Production ODS database to Oracle 12C and upgrading the ODS version from 8.5 to 9.0.

We anticipate that Production ODS will be fully available again on the morning of Tuesday, November 13, 2018.
Nov 9, 00:28 EST

Nov 11, 2018

Liquid Office Outage

Completed - The scheduled maintenance has been completed.
Nov 11, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 12:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 11:38 EDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 11:35 EDT

Scheduled - Please be advised that some portal services and forms will be unavailable from Wednesday, November 7, beginning at 5 p.m., through Sunday, November 11 at 5 p.m., to undergo scheduled maintenance.

This upgrade will impact the following services & forms:
CBA Course Petition
COS Admission Deferral Survey
COS Major Change Form
CPS Scholarship Application
Fac/Staff Conflict of Interest Admin form
CCSH Minor Change Form
Enrollment Verification Admin Form
Emergency Contact Admin
Honors Agreement
NUIn
Grad PLUS Financial Aid form
Parent PLUS Financial Aid form
ExamSignInForm & Admin
Student Refund Direct Deposit form
Student Refund
ExtraCompensationReport
PayrollDistributionChange
TempNonStudentHiring
Termination Form
TuitionWaiver
Electronic Transcript Admin Forms
Parking Admin UI
ITS Purchase Request
Studant Financial Services portal
Uachieve Cross Walk Form
What Do You Think Parameters Form

If you have any questions, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email Help@northeastern.edu.
Nov 2, 11:34 EDT

Nov 10, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

Ryder Hall NUNET Outage

Resolved - NUNET has been running in stable condition since resetting the network unit. This issue should now be resolved. Please contact the Service Desk at 617.373.4357 [xHELP] or help@northeastern.edu if the problem persists. Thank you for your patience!
Nov 6, 14:35 EST

Monitoring - We've reset the network stack and are monitoring the issue to see if the outage persists.
Nov 6, 11:35 EST

Investigating - NUNET ethernet is down on the 1st and 2nd floors of Ryder Hall. The monthly generator power test took down 2 closets that house the network stacks.

The Network Operations team is working on this issue.
Nov 6, 09:13 EST