This incident has been resolved.
Oct 4, 09:59 EDT
IT Services has worked with the vendor to put in a fix to resolve the issue. Students, alumni, and family/other accounts holders can now update passwords, and request and claim accounts. Users who change their password may need to wait approximately 5 minutes after the change before being able to successfully log in using the new password.
Oct 1, 17:35 EDT
Northeastern IT Services is continuing to work with Saviynt engineering resources to implement a resolution to restore access to password resets and account claim control for Student, Family and Parent/Other account holders.
Oct 1, 16:37 EDT
Users are continuing to experience password timeouts when attempting to reset passwords. The university’s third-party vendor, Saviynt, is reviewing the issue and working on a resolution.
Oct 1, 15:31 EDT
Users are experiencing password timeouts when attempting to reset their passwords. This issue has been escalated as a high-priority ticket with the university's third-party vendor, Saviynt.
Oct 1, 14:49 EDT
IT Services is investigating reports of students, alumni, and family/other account holders unable to reset their Northeastern passwords.
Oct 1, 14:41 EDT