Northeastern University

All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

COVID-19 Testing Operational

COVID-19 Test Scheduler Operational

COVID-19 Test Results Operational

Daily Wellness Check Operational

Department Storage (Q:) Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Duo Security Phone Call Delivery Operational

Enterprise Systems Operational

Email and Calendaring Operational

Office 365 Email Operational

HuskyMail and G Suite Operational

Learning Management Systems Operational

Blackboard Operational

Canvas Operational

myNortheastern & Services Operational

Network Operational

Printing Operational

Research Computing Operational

Discovery Cluster Operational

Schrodinger / Maestro Operational

Open onDemand Operational

SAIL Digital Platform Operational

SAIL Web App Operational

SAIL Mobile Apps Operational

Student Hub Operational

Zoom Operational

Zoom Live Streaming Operational

Zoom Web Client Operational

Zoom Cloud Recording Operational

Zoom Web Portal Operational

Zoom Download Center Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Chat Operational

Zoom Zoom Meetings Operational

Zoom Zoom Phone Operational

Zoom Zoom Video Webinars Operational

Zoom Zoom Dashboard & Reporting Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2021

No incidents reported today.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Errors with signing into Microsoft services

Resolved - If any issues persist, please contact the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.
Jan 14, 17:48 EST

Monitoring - The login issues have been fixed, and users should no longer be experiencing the error when accessing university sites.
Jan 14, 17:26 EST

Investigating - Some users are experiencing errors when logging into certain Northeastern websites with their myNortheastern login credentials. Reports indicate that this is happening for Microsoft services, including the Student Hub and the COVID-19 Test Scheduler. The issue is being investigated.
Jan 14, 17:10 EST

Student Hub Access Issues

Resolved - Students should no longer be experiencing this issue. If any issues persist, please contact the IT Service Desk at 617.373.HELP[4357] or help@northeastern.edu.
Jan 14, 09:29 EST

Update - Students should no longer be experiencing this issue. If any issues persist, please contact the IT Service Desk at 617.373.HELP[4357] or help@northeastern.edu.
Jan 14, 09:29 EST

Investigating - Some students are experiencing issues logging into the Student Hub and receiving a screen with "Oops, something's not right". The issue is being investigated.
Oct 29, 13:04 EDT

Jan 13, 2021

No incidents reported.

Jan 12, 2021

Discovery Open onDemand web portal is not responsive

Resolved - This incident has been resolved.
Jan 12, 09:56 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 12, 08:22 EST

Investigating - We are currently investigating this issue.
Jan 12, 00:33 EST

Jan 11, 2021

No incidents reported.

Jan 10, 2021

Student Hub Unavailable during Scheduled Upgrade

Completed - The scheduled maintenance has been completed.
Jan 10, 14:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 13:00 EST

Scheduled - The Student Hub will be unavailable on Sunday, January 10 while upgrades to the dynamic scheduler are made. The down time will begin at 1:00 p.m. and is expected to last no longer than 90 minutes.
Jan 10, 11:16 EST

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

Discovery January Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Jan 6, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 05:00 EST

Scheduled - The next Discovery cluster maintenance window will be January 6th from 5:00AM to 5:00PM. We are planning on completing the following maintenance tasks:

*Upgrade the Isilon OneFS Operating System
*Moving InfiniBand (IB) cables to support the new leaf switches
*Remount Access Control Lists (ACLs)
*Move top-of-rack secondary links

If you have any questions or concerns, please email the RC team at rchelp@northeastern.edu. Make sure to subscribe to this status page, as we will update this page when maintenance is complete.
Jan 4, 08:36 EST

Smart locker lending and returning unavailable

Resolved - Smart locker lending and returning is now working as expected. A solution is in place to fix the problem causing issues with reserving and returning equipment.
Jan 6, 08:50 EST

Investigating - Users are reporting issues with reserving computer hardware or returning equipment via the smart locker system. An investigation is underway.
Dec 17, 08:26 EST

Jan 5, 2021

No incidents reported.