Falcon Installation l Managed Computers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 2026 - 16:30 EDT
Scheduled - As part of ongoing efforts to protect the university community and systems, Northeastern is installing the Falcon software from CrowdStrike on all university-managed computers. This software is meant to protect computers from malicious activities. Computer users, particularly Mac users, may receive system notifications from "Falcon Notifications" as a result. This is expected behavior and no action is required. If action is required, ITS will reach out directly with guidance and support.

If you have any questions, please contact the Office of Information Security, ois@northeastern.edu.
Mar 27, 2026 16:30 - Mar 30, 2026 16:30 EDT
Intermittent errors and fluctuating usage limits l Claude.ai
Monitoring - The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT
Investigating - IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 16, 2026

No incidents reported today.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Scheduled Network Maintenance | Marino Center
Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 EDT
Scheduled - Maintenance to upgrade network switches in Marino Center is scheduled from 12 a.m. to 2 a.m. ET on Friday, April 10. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 1, 16:37 EDT
Apr 9, 2026
Scheduled Network Maintenance | 271 Huntington, 300 Mass Ave, 109 Hemenway, Cushing Hall, Fenway Center
Completed - The scheduled maintenance has been completed.
Apr 9, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 EDT
Scheduled - Maintenance to upgrade network switches in 271 Huntington, 300 Mass Ave, 109 Hemenway, Cushing Hall, Fenway Center is scheduled from 10 p.m. to 2 a.m. ET on Thursday, April 9. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 1, 16:37 EDT
Degraded Service | PaperCut Print
Resolved - Papercut printing services are back to normal and IT teams have closed this incident.
Apr 9, 09:39 EDT
Identified - IT teams have identified a Papercut Printer service degradation.Print services are working slower than normal and printing will be delayed.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 8, 19:21 EDT
Scheduled Network Maintenance | Cullinane Hall, Hastings Hall, and Gainsborough Garage
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:00 EDT
Scheduled - Maintenance to upgrade networks in Cullinane Hall, Hastings Hall, and Gainsborough Garage is scheduled from 10 p.m. to 2 a.m. ET on Wednesday, April 8. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 1, 16:37 EDT
Apr 8, 2026
OGC Portal | Scheduled Outage
Completed - The scheduled maintenance has been completed.
Apr 8, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 18:00 EDT
Scheduled - Maintenance to upgrade the Office of the General Counsel portal Sunapsis application will take place from 6-8 p.m. ET on Wednesday, April 8. The OGC portal will be unavailable during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 8, 10:39 EDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Scheduled Maintenance | Windows Virtual Desktop (VDI)
Completed - The scheduled maintenance has been completed.
Apr 3, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:00 EDT
Scheduled - Maintenance to upgrade the Northeastern Windows Virtual Desktop (VDI) will begin at 5 p.m. PT and 8 p.m. ET on Friday, April 3. Community members will not have access to VDI machines during the maintenance window.

Following the maintenance, community members will be required to connect to the Northeastern VPN before connecting to Northeastern’s virtual machines.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 2, 15:33 EDT
Apr 2, 2026
Scheduled Network Maintenance | Richards Hall and Churchill Hall
Completed - The scheduled maintenance has been completed.
Apr 2, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 EDT
Scheduled - Maintenance to upgrade network switches in Richards Hall (basement and 4th floor) and Churchill Hall is scheduled from 10 p.m. to 2 a.m. ET on Thursday, April 2. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 1, 16:37 EDT
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