All Systems Operational
About This Site
Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!
Account Access and Security
Operational
Alumni Accounts
Operational
Directory Services
Operational
Duo Security Core Authentication Service
Operational
Duo Security Phone Call Delivery
Operational
Duo Security Push Delivery
Operational
Duo Security SMS Message Delivery
Operational
Faculty / Staff Accounts
Operational
Family Hub
Operational
Family / Other Accounts
Operational
Single Sign On (SSO)
Operational
Sponsored Accounts
Operational
Student Accounts
Operational
Administration and Business
Operational
Banner - Advancement
Operational
Banner - Finance
Operational
Banner - Human Resources
Operational
Banner - Self-Service
Operational
Banner - Student
Operational
CashNet
Operational
Course Registration and Management
Operational
Employee Hub
Operational
ePAWs (Grant Management)
Operational
Salesforce
Operational
ServiceNow
Operational
ServiceNow Mobile App
Operational
Sunapsis (myOGS)
Operational
Workday
Operational
Communication and Collaboration
Operational
3CLogic Automated Call Distribution
Operational
Exchange (Email)
Operational
five9 Automated Call Distribution
Operational
G Suite
Operational
LISTSERV
Operational
Microsoft Excel
Operational
Microsoft SharePoint
Operational
Microsoft Teams
Operational
Microsoft Word
Operational
Computing and Software
Operational
Jamf
Operational
Microsoft InTune
Operational
Network Printing
Operational
PaperCut (General-use printing)
Operational
Windows Software Deployment Systems (SCCM)
Operational
Enterprise Systems
Operational
Network Infrastructure
Operational
Data Center Network Connectivity
Operational
Department Storage (Q:)
Operational
Efficient IP
Operational
Load Balancing
Operational
NAS Storage
Operational
Network Power
Operational
NUnet (Wired Network / Physical)
Operational
NUwave (Wireless Network / Access Points)
Operational
VPN
Operational
Other
Operational
Public Cloud Services
Operational
Amazon Web Services (AWS)
Operational
Azure
Operational
Secure Compute
Operational
Research Computing
Operational
Discovery Cluster Compute
Operational
Discovery Cluster Storage
Operational
Open onDemand
Operational
Schrodinger / Maestro
Operational
Spaces at Northeastern
Operational
Robin Dashboard
Operational
Robin Mobile
Operational
Robin Public Website
Operational
Robin Room Displays
Operational
Robin Status Boards
Operational
Student Services
Operational
Husky Card (CBORD / Husky Card Activity)
Operational
I Am Here
Operational
Student Billing (Outsystems Link)
Operational
Student Hub
Operational
Teaching and Learning
Operational
Canvas
Operational
Panopto
Operational
Zoom Web Client
Operational
Other
Operational
Web Solutions
Operational
Sites at Northeastern
Operational
WP Engine
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wired and Wireless Network Outage | Burlington Campus Jan 17, 2026 21:00-22:00 EST
Scheduled maintenance to the wired and wireless network on the Burlington campus will occur from 9-10 p.m. ET on Saturday, January 17, which will result in a network outage during the maintenance window.
Network services are expected to be fully restored by the close of the maintenance window.
The Kostas Research Institute will maintain network service during the scheduled maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jan 16, 2026 - 10:30 EST
Network services are expected to be fully restored by the close of the maintenance window.
The Kostas Research Institute will maintain network service during the scheduled maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jan 16, 2026 - 10:30 EST
Scheduled Maintenance | Banner Self-Service Upgrade Jan 21, 2026 06:00-18:00 EST
Maintenance to upgrade Banner Self-Service to version 9 will take place from 3 a.m. - 3 p.m. PT / 6 a.m. - 6 p.m. ET on Wednesday, January 21.
Community members should expect to experience intermittent degraded performance when accessing Banner Self-Service during the maintenance window. To avoid impacts to work, avoid updating records or executing functions in Banner Self-Service during the maintenance.
After the upgrade, Banner Self-Service will feature a new look, improved navigation and layouts, and convenient paths to perform key tasks. Most Banner Self-Service links will change so continue accessing Banner and related services through the The Hubs.
Note: You may need to clear your browser cache after the upgrade if you have trouble navigating to Self-Service Banner.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jan 15, 2026 - 10:57 EST
Community members should expect to experience intermittent degraded performance when accessing Banner Self-Service during the maintenance window. To avoid impacts to work, avoid updating records or executing functions in Banner Self-Service during the maintenance.
After the upgrade, Banner Self-Service will feature a new look, improved navigation and layouts, and convenient paths to perform key tasks. Most Banner Self-Service links will change so continue accessing Banner and related services through the The Hubs.
Note: You may need to clear your browser cache after the upgrade if you have trouble navigating to Self-Service Banner.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jan 15, 2026 - 10:57 EST