IT Services - Northeastern University Status

Degraded Network Service | Carter in Boston

Identified - IT teams have identified damage to the network fiber serving Carter, which is causing network degradation for the facility. IT teams are engaged with the vendor to schedule repairs. The maintenance scheduled will be shared as soon as it's available.
Nov 07, 2025 - 09:42 EST

Investigating - IT teams are investigating reports of a degraded network service at the Carter Playground on Columbus Ave in Boston. Updates will be shared as they become available.

For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 06, 2025 - 12:04 EST

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Past Incidents

Nov 21, 2025

Resolved - Access to the Hubs via me.northeastern.edu is back and working as expected.

For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 21, 09:30 EST

Identified - Teams are looking into an expired certificate causing the errors on me.northeastern.edu.

Student.me.northeastern.edu (for the Student Hub) or employee.me.northeastern.edu (for the Employee Hub) are working and can be used to access the Hubs.
Nov 21, 07:51 EST

Investigating - Community members are receiving connection errors when logging in to the Student Hub and Employee Hub at me.northeastern.edu. IT teams are investigating. In the meantime, as a workaround, students and employees can click through the error to access the site. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 21, 07:19 EST

Nov 20, 2025

Access Errors l Enterprise Systems

Resolved - IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.
Nov 20, 10:32 EST

Monitoring - Access to Banner services has been restored. IT teams will continue to monitor.
Oct 17, 20:58 EDT

Investigating - ITS is receiving reports of Banner errors and is investigating.
Oct 17, 20:23 EDT

Update - IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 15, 14:23 EDT

Update - IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.
Sep 15, 10:49 EDT

Monitoring - Services are stable and monitoring continues.
Sep 10, 16:52 EDT

Investigating - IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.
Sep 9, 13:29 EDT

Update - Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.
Sep 2, 08:52 EDT

Monitoring - IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.
Aug 20, 16:35 EDT

Identified - IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.
Aug 20, 15:44 EDT

Monitoring - All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.
Aug 16, 13:36 EDT

Investigating - IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 16, 13:08 EDT

Nov 19, 2025

No incidents reported.

Nov 18, 2025

Global Cloudflare Issues Impacting University Services

Resolved - Cloudfare has resolved this incident.
Nov 18, 13:59 EST

Update - Access to Claude.ai has been restored. Cloudflare reports that they are continuing to monitor to ensure all impacted services are fully restored.
Nov 18, 10:42 EST

Monitoring - Cloudflare is experiencing global service issues. This is impacting service for multiple sites and applications across the world, including some of which are used at Northeastern such as Claude.ai.

Cloudflare is working to address these issues and restore service. Updates from Cloudflare can be followed at https://www.cloudflarestatus.com/. University IT staff are monitoring.
Nov 18, 09:14 EST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

Server Maintenance | Account Access Interruptions

Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST

Scheduled - Maintenance to servers that govern university account access will take place today, November 12, beginning at 5 p.m. PT, 8 p.m. ET, 1 a.m. GT.

During the 6-hour maintenance window, community members across the global campus system may experience intermittent login delays to some university services, including Banner, Student Hub, Family Hub, Outsystems, NUworks, Navigate, and the Library database. Access to impacted services is expected to be fully restored by the close of the maintenance window.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage. 

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 12, 16:59 EST

Nov 12, 2025

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Unresolved incident: Degraded Network Service | Carter in Boston.