Wireless Certificate Update l Global
Verifying - The wireless certificate update was completed successfully. If you have any issues connecting, please try forgetting and reconnecting to the network.

The IT Service Desk is available to help, Please call 617.373.HELP (4357), email help@northeastern.edu, or visit the Tech Service Portal for further assistance.
Jul 15, 2026 - 09:07 EDT
Scheduled - IT Services has updated Northeastern’s wireless security certificate for NUwave and eduroam.

When connecting to NUwave or eduroam for the first time after this update, you may see a pop-up prompting you to accept a new wireless certificate. This is expected behavior, and you can safely accept the new certificate to continue connecting to the network.

If you experience any issues connecting to the wireless network, you may need to forget the network and reconnect.

For help, please contact the IT Service Desk at 617.373.HELP (4357), email help@northeastern.edu, or visit the Tech Service Portal.
Jul 15, 2026 08:30 - Jul 18, 2026 08:30 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

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Degraded Performance
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Maintenance

Scheduled Maintenance

SSO Login Update | Gallagher (Student Healthcare) Jul 30, 2026 17:00-18:00 EDT

As a part of the 1Login initiative, maintenance to upgrade Gallagher (Student Healthcare) log in experience from 5 p.m. to 6 p.m. on Thursday, July 30. Community members may experience degraded services and an outage of up to 30 minutes during the maintenance window.

If an error message is encountered after the maintenance has been completed, clear your cache and attempt to log in again.

For more information about this initiative, visit the 1Login site.

If you require troubleshooting or IT support related to this change, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jul 28, 2026 - 16:26 EDT

Jul 29, 2026

Scheduled Network Maintenance | Richards Hall
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 EDT
Scheduled - Maintenance to upgrade network switches in Richards Hall is scheduled from 9 p.m. to 4 a.m. ET on Tuesday, July 28. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 13, 11:06 EDT

Jul 28, 2026

Scheduled Network Maintenance | International Village
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 18:00 EDT
Scheduled - Maintenance to upgrade network switches in International Village's rooms 402 and 031 is scheduled from 6 p.m. to 10 p.m. ET on Tuesday, July 28. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 27, 17:19 EDT
Scheduled Network Maintenance | Columbus Garage and Ren Park
Completed - The scheduled maintenance has been completed.
Jul 28, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 EDT
Scheduled - Maintenance to upgrade network switches in Columbus Garage along with Ren Park's Garage, room 160, and NUPD is scheduled from 8 a.m. to 2 p.m. ET on Tuesday, July 28. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 27, 17:19 EDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Scheduled Network Maintenance | Willis Hall
Completed - The scheduled maintenance has been completed.
Jul 25, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in Willis Hall is scheduled from 9 a.m. to 5 p.m. ET on Saturday, July 25. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:32 EDT

Jul 24, 2026

Scheduled Network Maintenance | 335 & 337 Huntington
Completed - The scheduled maintenance has been completed.
Jul 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in 335 and 337 Huntington is scheduled from 9 a.m. to 5 p.m. ET on Friday, July 24. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:32 EDT
Network Outage | Hastings Hall
Resolved - IT teams have implemented a fix and the network power is restored.
Jul 24, 10:09 EDT
Identified - IT teams have investigated reports of a network outage in Hastings Hall and are working to implement a fix. This network outage is impacting the wired and wireless network.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 24, 10:01 EDT

Jul 23, 2026

Scheduled Network Maintenance | 407 Huntington, 109 & 142 Hemenway
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in 407 Huntington, 109 and 142 Hemenway is scheduled from 9 a.m. to 5 p.m. ET on Thursday, July 23. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:32 EDT

Jul 22, 2026

Scheduled Network Maintenance | 271 & 319 Huntington
Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in 271 and 319 Huntington is scheduled from 9 a.m. to 5 p.m. ET on Wednesday, July 22. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:31 EDT
Canvas | Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:00 EDT
Scheduled - Maintenance to update the Canvas application will take place from 10-11 p.m. PT on Tuesday, July 21 / 1-2 a.m. ET and 6-7 a.m. GT on Wednesday, July 22. Canvas will be temporarily unavailable during the 60-minute maintenance window.

The application is expected to be fully restored by the close of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 20, 12:13 EDT

Jul 21, 2026

Scheduled Network Maintenance | Coventry
Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in Coventry is scheduled from 9 a.m. to 5 p.m. ET on Tuesday, July 21. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:31 EDT

Jul 20, 2026

Scheduled Network Maintenance | 768 & 780 Columbus
Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in 768 and 780 Columbus is scheduled from 9 a.m. to 5 p.m. ET on Monday, July 20. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:31 EDT

Jul 19, 2026

Planned Maintenance | IntelliBUY (JAGGAER)
Completed - The scheduled maintenance has been completed.
Jul 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 EDT
Scheduled - The IntelliBUY procurement system will be unavailable during scheduled maintenance from Friday, July 17, at 6 p.m. PT / 9 p.m. ET / Saturday, July 18, at 1 a.m. GT through Sunday, July 19, at 9 a.m. PT / 12 p.m. ET / 4 p.m. GT, to support the JAGGAER Version 26.2 platform upgrade.

For status updates, go to the IT Statuspage

During this time, faculty, staff, and other community members will be unable to log in to IntelliBUY to procure goods and services, onboard suppliers, or submit and review contracts.

Service will resume by start of business Monday, July 20, 2026.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 14, 16:05 EDT

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Scheduled Network Maintenance | Loftman Hall
Completed - The scheduled maintenance has been completed.
Jul 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in Loftman Hall is scheduled from 9 a.m. to 5 p.m. ET on Friday, July 17. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 9, 13:12 EDT

Jul 16, 2026

Scheduled Network Maintenance | Davenport B
Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in Davenport B is scheduled from 9 a.m. to 5 p.m. ET on Thursday, July 16. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 9, 13:07 EDT
Celcat Calendar Outage l London
Resolved - IT teams collaborated with the Celcat Calendar support team and implemented a fix. This issue is resolved, and services are operating normally.
Jul 16, 14:42 EDT
Investigating - IT teams are investigating an issue affecting the London Campus Celcat Calendar timetabling service. The London campus may be unable to access the service or may experience unexpected errors while logging in or viewing timetable information.

Technical teams are working with the vendor to identify the cause of the issue and restore service as quickly as possible. Updates will be provided as more information becomes available.

To report an issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 07:13 EDT
AWS Errors Causing Service Interruptions l Global
Resolved - The issue has been resolved, and services are operating normally.
Jul 16, 14:38 EDT
Update - An issue from AWS temporarily impacted connectivity for some services, including Canvas. The issue has been resolved, and services are operating normally.

Teams will continue to monitor to ensure stability. No further impact is expected.

Additional details are available on the AWS Service Health page.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 08:50 EDT
Monitoring - IT teams are investigating reports of global AWS CloudFront service errors that may be affecting access to certain Northeastern services, including Canvas. As a result, some members of the Northeastern community may experience timeout errors or difficulty accessing Canvas.

IT Services is actively monitoring the situation and will provide updates as more information becomes available.

Instructure, the provider of Canvas, is posting updates on its status page: Instructure Status Page.

To report any issues, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 06:19 EDT
Scheduled Network Maintenance | International Village
Completed - The scheduled maintenance has been completed.
Jul 16, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 EDT
Scheduled - Maintenance to upgrade network switches in International Village is scheduled from 10 a.m. to 2 p.m. ET on Thursday, July 16. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 13, 11:06 EDT

Jul 15, 2026

Scheduled Network Maintenance | Davenport A
Completed - The scheduled maintenance has been completed.
Jul 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in Davenport A is scheduled from 9 a.m. to 5 p.m. ET on Wednesday, July 15. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 9, 13:07 EDT
Scheduled Network Maintenance | International Village
Completed - The scheduled maintenance has been completed.
Jul 15, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 EDT
Scheduled - Maintenance to upgrade network switches in International Village is scheduled from 10 a.m. to 2 p.m. ET on Wednesday, July 15. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 13, 11:06 EDT
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