Service Outage | Solstice Wireless Display
Monitoring - Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 26, 2025 - 14:06 EDT
Update - IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 13, 2025 - 12:35 EDT
Identified - Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 11, 2025 - 10:57 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

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Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

New Account Provisioning Unavailable l Workday Finance Launch Jul 2, 2025 18:30 - Jul 4, 2025 06:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 02, 2025 - 18:16 EDT
Scheduled - As part of the Workday Finance launch, the account provisioning process for new employees is temporarily unavailable. Service is expected to resume at the end of the business day, Thursday, June 3. Updates will be posted on Statuspage.

New employees who require access to Northeastern systems before then will need a sponsored account requested for them.

Learn how to request a sponsored account >

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 02, 2025 - 18:16 EDT

Network Maintenance with Outages | London Jul 5, 2025 08:00 - Jul 6, 2025 16:00 EDT

Maintenance to upgrade the wired and wireless network for Devon House and Portsoken in London will begin at 1 p.m. GT on Saturday, July 5, and end at 10 p.m. GT on Sunday, July 6.

Intermittent network outages of up to 15-minutes each are expected during the maintenance window. Cloud-based services will not be impacted. Visit the IT Statuspage for updates.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jun 30, 2025 - 10:13 EDT
Jul 3, 2025
Planned Service Outage | Workday
Completed - Workday is available once again.

To report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 3, 08:32 EDT
Update - The Workday freeze is taking longer than expected. Workday access is now expected to resume on Thursday, July 3 at 5 a.m. PT, 8 a.m. ET, 1 p.m. GT.
Jul 2, 18:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 00:00 EDT
Scheduled - Workday will be unavailable to all university community members during the launch of Workday Finance. The service outage will begin on Sunday, June 29. Access will resume at 3 p.m. PT, 6 p.m. ET, and 11 p.m. GT on Wednesday, July 2.

Visit the Human Resources Service Center for additional details about the Workday Freeze.

To report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 27, 08:26 EDT
Jul 2, 2025
OAK4002 Server Decommission | Oakland Printers
Completed - The scheduled maintenance has been completed.
Jul 2, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:00 EDT
Scheduled - The legacy OAK4002 printer server in Oakland will be decommissioned at 12 p.m. PT today, Wednesday, July 2. All printers have been migrated from the OAK4002 server.

To reconnect to the migrated Oakland printers, community members will need to re-map their printer connections. Scan the QR code on each printer for instructions or use these step-by-step guides:

How do I connect to a staff network printer on Windows? >

How do I add a network staff printer on macOS? >

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 2, 12:04 EDT
New Account Provisioning Unavailable | Workday Finance Launch
Completed - This planned outage is running long and hasn't been completed. Visit https://northeastern.statuspage.io/incidents/7kxmctp8sck0 to stay updated on its progress.
Jul 2, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 09:00 EDT
Scheduled - As part of the Workday Finance launch, the account provisioning process for new employees is temporarily unavailable and will resume on July 2. New employees who require access to Northeastern systems before July 2 will need a sponsored account requested for them.

Learn how to request a sponsored account >

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 27, 08:31 EDT
Shibboleth Single Sign On (SSO) is down
Resolved - This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 2, 09:30 EDT
Monitoring - Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.
Jul 1, 14:05 EDT
Update - Another update will be shared here at 2:30 p.m. ET.
Jul 1, 13:46 EDT
Identified - IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.
Jul 1, 13:45 EDT
Update - IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.
Jul 1, 13:10 EDT
Update - IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.
Jul 1, 12:30 EDT
Update - IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.
Jul 1, 12:00 EDT
Update - IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.
Jul 1, 11:30 EDT
Investigating - IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 1, 11:04 EDT
NUwave Certificate Renewal | Personal Devices
Postmortem - Read details
Jul 2, 09:09 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 EDT
Scheduled - The NUwave wireless network certificate will be updated during maintenance from 9 p.m. ET on Tuesday, July 1 until 2 a.m. ET on Wednesday, July 2. The wireless.northeastern.edu network certificate renewal is an annual process with minimal impacts to community members across the global campus system.

Unmanaged, personal devices including laptops and phones will require the owner to manually accept the new certificate when prompted on their devices. Some devices may require reboot. Northeastern managed machines will automatically accept the new certificate.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 30, 12:35 EDT
Jul 1, 2025
WebSphere Services | Scheduled Maintenance with Outage
Completed - The scheduled maintenance has been completed.
Jul 1, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 EDT
Scheduled - Maintenance to upgrade WebSphere services will take place from 5-6 p.m. PT and 8-9 p.m. ET on Tuesday, July 1 and 2-3 a.m. GT on July 2. Community members will experience a brief outage to the service applications listed below.

Impacted services:
Banner Finance
Banner Web Services
uAchieve
LDAP Services
Salesforce Forms
Software Distribution

All impacted services are expected to be fully restored by close of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 25, 10:32 EDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025
NUwave Certificate Renewal | Personal Devices
Postmortem - Read details
Jun 29, 20:54 EDT
Completed - The scheduled maintenance has been completed.
Jun 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 EDT
Scheduled - The NUwave wireless network certificate will be updated during maintenance 6-7 a.m. ET on Sunday, June 29. The wireless.northeastern.edu network certificate renewal is an annual process with minimal impacts to community members across the global campus system.

Following this update, unmanaged, personal devices including laptops and phones will require the owner to manually accept the new certificate when prompted on their devices. Some devices may require reboot. Northeastern managed machines will automatically accept the new certificate.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 24, 11:45 EDT
Jun 28, 2025

No incidents reported.

Jun 27, 2025
Jun 26, 2025

No incidents reported.

Jun 25, 2025
Network Firewall Updates | Global Campus System
Completed - The scheduled maintenance has been completed.
Jun 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:00 EDT
Scheduled - Maintenance to update network firewalls for the global campus system will take place from 2-5 a.m. PT, 5-8 a.m. ET, and 1-4 p.m. GT on Wednesday, June 25. No service interruptions are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 24, 14:26 EDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

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