IT Services - Northeastern University Status

Monitoring - Access to Banner services has been restored. IT teams will continue to monitor.
Oct 17, 2025 - 20:58 EDT

Investigating - ITS is receiving reports of Banner errors and is investigating.
Oct 17, 2025 - 20:23 EDT

Update - IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 15, 2025 - 14:23 EDT

Update - IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.
Sep 15, 2025 - 10:49 EDT

Monitoring - Services are stable and monitoring continues.
Sep 10, 2025 - 16:52 EDT

Investigating - IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.
Sep 09, 2025 - 13:29 EDT

Update - Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.
Sep 02, 2025 - 08:52 EDT

Monitoring - IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.
Aug 20, 2025 - 16:35 EDT

Identified - IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.
Aug 20, 2025 - 15:44 EDT

Monitoring - All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.
Aug 16, 2025 - 13:36 EDT

Investigating - IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 16, 2025 - 13:08 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Scheduled Maintenance

Network and AV Outage | Planned Power Outage for Richards in Boston Nov `1`, `2025` `06:00`-`13:00` EDT

The wired and wireless network and AV systems will be unavailable in Richards Hall on the Boston campus during Facilities’ planned power outage to the building from 6 a.m. - 1 p.m. ET on Saturday, November 1.

To prepare for the power outage, community members are advised to fully charge equipment batteries and power down any equipment connected to the network in impacted buildings on Friday, October 31.

Following power restoration, IT Services teams will test and repair any network impacts. Community members may not have full access to the network or other dependent technology services until this portion of the work is complete.

For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Oct 30, 2025 - 14:22 EDT

Network Outage | International Village, Renaissance Park, 216 Mass Ave. in Boston Nov `1`, `2025` `06:00`-`18:00` EDT

Planning, Real Estate, and Facilities (PREF) is performing work on the 840 Columbus Ave campus construction project. This work will cause disruptions to internet and dependent services on Saturday, November 1 at several Boston campus buildings, including International Village, Renaissance Park, Renaissance Park garage, and 216 Mass. Ave.

At the International Village and Renaissance Park buildings, expect brief intermittent outages to internet connectivity during the 6 a.m. – 6 p.m. ET window.

At 216 Mass. Ave., a three-hour network outage is expected earlier in the day.

Understanding that the timing and length of this disruption may be challenging for some, the community’s flexibility and understanding is greatly appreciated.

Impacted Services:
-Wi-fi and wired internet: Service, including NUwave, Eduroam, NURes-device and ResNet, will be unavailable in the affected buildings.
- Door access: The GET Mobile ID and CBORD Mobile ID apps won’t work; only physical Husky Cards will allow access. Staff will be present in the INV residence hall to assist.
- Printing services: Student and staff printing will be unavailable in the affected buildings.

University network services will continue to function normally across the rest of the Boston campus. All services in the affected buildings are expected to fully resume no later than 6 p.m. on Saturday, November 1.

Affected Buildings:
-International Village Office Building
-International Village Residence
-Renaissance Park
-Renaissance Park Garage
-216 Massachusetts Avenue

For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Oct 27, 2025 - 17:41 EDT

Wireless Network Maintenance | London Nov `1`, `2025` `22:00`-`22:25` EDT

Wireless network maintenance will begin at 7 p.m. PT, 10 p.m. ET, on Saturday, November 1, and 2 a.m. GT on Sunday, November 2. Wireless network interruptions are expected for up to 25 minutes during the maintenance window.

This maintenance is intended to address and resolve reported network service interruptions as well as strengthen network security.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Oct 30, 2025 - 16:58 EDT

Past Incidents

Oct 31, 2025

Wireless Network Outage | Vancouver

Resolved - The network has been fully restored for the Vancouver campus.
Oct 31, 12:41 EDT

Identified - At this time, degraded wireless service is only affecting the 14th floor of West Georgia on the Vancouver campus. IT teams have identified the issue and are working on a fix.
Oct 31, 11:14 EDT

Investigating - The wireless network is experiencing degraded service on the Vancouver campus. IT teams are investigating. Updates will be shared as they become available.

For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 31, 09:27 EDT

Wireless Network Maintenance | Global Campus System

Completed - The scheduled maintenance has been completed.
Oct 31, 06:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 06:00 EDT

Scheduled - Wireless network maintenance will begin at 3 a.m. PT, 6 a.m. ET, and 10 a.m. on Friday, October 31. Wireless network interruptions are expected for up to 25 minutes during the maintenance window.

This maintenance is intended to address and resolve reported network service interruptions as well as strengthen network security.

Impacted campuses:

Oakland
San Jose
Vancouver
Seattle

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 16:55 EDT

Oct 30, 2025

Wireless Network Maintenance | Global Campus System

Completed - The scheduled maintenance has been completed.
Oct 30, 23:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:00 EDT

Scheduled - Wireless network maintenance will begin at 8 p.m. PT, 11 p.m. ET on Thursday, October 30, and 3 a.m. GT on Friday, October 31. Wireless network interruptions are expected for up to 25 minutes during the maintenance window.

This maintenance is intended to address and resolve reported network service interruptions as well as strengthen network security.

Impacted campuses:

Arlington
Charlotte
Portland
Brunswick
Miami
Toronto

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 16:51 EDT

Wireless Network Maintenance | Boston

Completed - The scheduled maintenance has been completed.
Oct 30, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:00 EDT

Scheduled - Wireless network maintenance will take place from 7-8 p.m. PT, 10-11 p.m. ET on Thursday, October 30, and 2 a.m.-3 a.m. GT on Friday, October 31. No wireless network interruptions are expected.

This maintenance is intended to address and resolve reported network service interruptions as well as strengthen network security.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 16:49 EDT

Oct 29, 2025

Scheduled Outage | London Handshake SSO Upgrade

Completed - The scheduled maintenance has been completed.
Oct 29, 13:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 EDT

Scheduled - Maintenance to upgrade single sign on (SSO) for the London Handshake application will take place from 5-6:30 p.m. GT on Wednesday, October 29. Community members should expect a service outage of up to an hour and a half during the maintenance window.

After the upgrade, the site path access will remain the same, but the login process will require Northeastern credentials to access the site.

Visit 1login.its.northeastern.edu to learn more about this initiative to simplify the university's SSO experience.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 23, 11:33 EDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

Scheduled Outage | London EZproxy SSO Migration

Completed - The scheduled maintenance has been completed.
Oct 22, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:00 EDT

Scheduled - The Library EZproxy authentication service for the London campus will be down for a scheduled migration to the enterprise SSO login experience from 6-7 p.m. GT on Wednesday, October 22.

To report an issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 22, 11:10 EDT

Scheduled Outage | Password Reset and Account Provisioning

Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 EDT

Scheduled - Identity and Access Management password resets and account provisioning services will be unavailable during a 7-hour maintenance beginning at 2 p.m. PT, 5 p.m. ET, and 10 p.m. GT on Tuesday, October 21.

Community members across the global campus system will be unable to create or claim new Northeastern accounts or reset passwords on existing accounts during the maintenance window. Services are expected to be fully restored by the close of the maintenance window.

IT teams are in close contact with the vendor who is leading this maintenance. Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage. 

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 16, 15:44 EDT

Oct 21, 2025

AWS Incident | Multiple Enterprise Services Impacted

Resolved - IT teams have confirmed that all university services that were impacted by yesterday's AWS incident are working normally.
Oct 21, 09:14 EDT

Monitoring - AWS has resolved their major incident. Canvas, Smartsheet, and Snowflake report that their services are now restored. Support chat on all university ServiceNow portals is fully restored. IT teams will continue to monitor services that were impacted by today's AWS outage.
Oct 20, 19:50 EDT

Update - ServiceNow chat features are affected by the AWS service disruption. Support chat on the Finance, Registrar, and Student Financial Services service portals are unavailable as a result. Chat on the Tech Service Portal is degraded but live agent chat is still available.

In the meantime, please use alternative ways to contact these university service centers if you require support.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 20, 12:07 EDT

Update - IT teams have received reports that the ServiceNow agent and chat features are not working as a result of the AWS outage.

Updates will continue to be shared to the IT Statuspage.
Oct 20, 11:32 EDT

Identified - A major outage to Amazon Web Services is impacting Northeastern community members using some enterprise services including Canvas, Smartsheet, and Snowflake. Community members may experience difficulty signing in, accessing data, or executing core services functions.

Impacts may extend beyond the listed services.

Track AWS impacts >
Track Canvas impacts >
Track Smartsheet impacts >
Track Snowflake impacts >

Updates on the status of impacts to Northeastern services will be shared to the IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 20, 10:43 EDT

Oct 20, 2025

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

Unresolved incident: Access Errors l Enterprise Systems.

About This Site

Scheduled Maintenance

Network and AV Outage | Planned Power Outage for Richards in Boston Nov 1, 2025 06:00-13:00 EDT

Network Outage | International Village, Renaissance Park, 216 Mass Ave. in Boston Nov 1, 2025 06:00-18:00 EDT

Wireless Network Maintenance | London Nov 1, 2025 22:00-22:25 EDT

Past Incidents

Network and AV Outage | Planned Power Outage for Richards in Boston Nov `1`, `2025` `06:00`-`13:00` EDT

Network Outage | International Village, Renaissance Park, 216 Mass Ave. in Boston Nov `1`, `2025` `06:00`-`18:00` EDT

Wireless Network Maintenance | London Nov `1`, `2025` `22:00`-`22:25` EDT