IT Services - Northeastern University Status

Degraded Service | GET Mobile App (CBORD)

Update - The vendor reports ongoing intermittent outages to CBORD. University community members may continue to experience issues with the GET Mobile App until this issue is resolved by CBORD. Updates will be shared to IT Statuspage as available.
Jan 22, 2026 - 11:22 EST

Investigating - IT teams are investigating a vendor issue affecting Husky Card services. The vendor, CBORD, has reported a service outage that may cause degraded service or an outage to the Husky Card application for some university community members. Updates will be shared to IT Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 21, 2026 - 16:18 EST

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Past Incidents

Jan 24, 2026

No incidents reported today.

Jan 23, 2026

Microsoft service degradation

Resolved - Microsoft has resolved this issue and services should be working as expected.
Jan 23, 17:29 EST

Monitoring - Microsoft is experiencing degraded services where some functionality or apps may be unavailable. There are also reports of "451 4.3.2 temporary server issue" error messages when attempting to send or receive email through Outlook.

Other affected services include Exchange Online, Microsoft 365 suite, Microsoft Defender XDR, Microsoft OneDrive, Microsoft Purview, SharePoint Online.

Microsoft is sharing updates at https://status.cloud.microsoft/ and Northeastern IT teams are monitoring.
Jan 22, 17:15 EST

Application Access Issues | Banner Self Service

Resolved - This issue has been fully resolved.
Jan 23, 13:29 EST

Monitoring - IT teams have implemented a fix that has resolved the issue. Affected community members should now have full access to Banner Self Service. Note: You may need to clear your browser cache. If you're still experiencing issues, please contact the IT Service Desk.
Jan 22, 13:33 EST

Investigating - IT teams are investigating reports that, following the upgrade to version 9, some advisors cannot log in or access certain applications in Banner Self-Service.

If you experience this issue, please report it to the IT Service Desk for assistance.

Updates will be shared to IT Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 22, 10:48 EST

Scheduled Outage | Archibus Facilities Service

Completed - The scheduled maintenance has been completed.
Jan 23, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 EST

Scheduled - Archibus, the Planning, Real Estate, and Facilities service, will be unavailable today, Thursday, January 22 at 5 p.m. PT / 8 p.m. ET for a system upgrade. The outage is expected to last approximately 3–4 hours.

All Archibus services will be impacted during the maintenance window, including Space Management, Vehicle Fleet Management, Asset Disposition, Work Request and Event Services forms, SCPR form, API integrations, the Onsite mobile app, Archibus AI server, and integrations with Workday, Snowflake, and other applications.

During the maintenance, PREF can be reached by calling 617.373.2121.
Jan 22, 14:01 EST

Jan 22, 2026

Unresolved incident: Degraded Service | GET Mobile App (CBORD).

Jan 21, 2026

Scheduled Maintenance | Banner Self-Service Upgrade

Postmortem - Read details
Jan 23, 14:46 EST

Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 EST

Scheduled - Maintenance to upgrade Banner Self-Service to version 9 will take place from 3 a.m. - 3 p.m. PT / 6 a.m. - 6 p.m. ET on Wednesday, January 21.

Community members should expect to experience intermittent degraded performance when accessing Banner Self-Service during the maintenance window. To avoid impacts to work, avoid updating records or executing functions in Banner Self-Service during the maintenance.

After the upgrade, Banner Self-Service will feature a new look, improved navigation and layouts, and convenient paths to perform key tasks. Most Banner Self-Service links will change so continue accessing Banner and related services through the The Hubs.

Note: You may need to clear your browser cache after the upgrade if you have trouble navigating to Self-Service Banner.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or, help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 15, 10:57 EST

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

Wired and Wireless Network Outage | Burlington Campus

Completed - The scheduled maintenance has been completed.
Jan 17, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 EST

Scheduled - Scheduled maintenance to the wired and wireless network on the Burlington campus will occur from 9-10 p.m. ET on Saturday, January 17, which will result in a network outage during the maintenance window.

Network services are expected to be fully restored by the close of the maintenance window.

The Kostas Research Institute will maintain network service during the scheduled maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 16, 10:30 EST

Jan 16, 2026

No incidents reported.

Jan 15, 2026

National Service Outage | Verizon Wireless

Resolved - Verizon Wireless mobile services are operational, and mobile service has been restored.
Jan 15, 11:11 EST

Investigating - Verizon Wireless mobile service customers are currently experiencing a national service outage, prompting mobile phones to show an ‘SOS’ message.

IT Services teams are investigating the issue. Updates will be shared on Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 14, 14:12 EST

Jan 14, 2026

Jan 13, 2026

Intermittent Wireless Connectivity | Global

Resolved - IT teams worked with the vendor to repair this issue.
Jan 13, 16:26 EST

Investigating - IT teams are investigating reports of intermittent wireless connectivity issues across the global campus system. Updates will be shared to the IT Statuspage as they become available.

To report an issue, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], help@northeastern.edu, or the Tech Service Portal.
Jan 13, 15:05 EST

Intermittent Wireless Connectivity

Resolved - This incident has been resolved.
Jan 13, 15:03 EST

Monitoring - IT teams made an update to stabilize connectivity on campus. Teams will continue to monitor.

If you experience any disruptions to service, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], help@northeastern.edu, or the Tech Service Portal.
Jan 13, 11:42 EST

Investigating - IT teams are investigating issues with intermittent wireless connectivity on the Boston campus. Updates will be shared to the IT Statuspage as they become available.

To report an issue, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], help@northeastern.edu, or the Tech Service Portal.
Jan 12, 16:15 EST

Jan 12, 2026

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.