IT Services - Northeastern University Status

Service Outage | Solstice Wireless Display

Monitoring - Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 26, 2025 - 14:06 EDT

Update - IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 13, 2025 - 12:35 EDT

Identified - Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 11, 2025 - 10:57 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Scheduled Maintenance

25live SSO Upgrade | Scheduled Outage Jun `10`, `2025` `16:00`-`17:00` EDT

Maintenance to upgrade single sign on (SSO) for enterprise 25live will take place from 1-2 p.m. PT, 4-5 p.m. ET, and 9-10 p.m. GT on Tuesday, June 10. Community members should expect a service outage of 5-10 minutes during the maintenance window.

Following this SSO upgrade, community member access to enterprise 25live will follow the same path and use the same username and password. The look and steps of logging in to 25live will be different; it will match the current Microsoft 365 account, Student and Employee Hubs, and Northeastern email account login experience.

Visit 1login.its.northeastern.edu to learn more about this initiative to simplify the university's SSO experience.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Jun 06, 2025 - 13:44 EDT

Past Incidents

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

Network Firewall Updates | Global Campus System

Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:00 EDT

Scheduled - Maintenance to update network firewalls for the global campus system will take place from 2-5 a.m. PT, 5-8 a.m. ET, and 1-4 p.m. GT on Thursday, June 5. No service interruptions are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 4, 17:28 EDT

Jun 4, 2025

No incidents reported.

Jun 3, 2025

ServiceNow | Scheduled Outage

Completed - The scheduled maintenance has been completed.
Jun 3, 03:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 02:30 EDT

Scheduled - All Northeastern ServiceNow portals and services will be unavailable during maintenance to upgrade the ServiceNow database.

Global schedule
- 11:30 p.m. PT, Monday, June 2 - 12:30 a.m. PT, Tuesday, June 3
- 2:30 – 3:30 a.m. ET, Tuesday, June 3
- 7:30 – 8:30 a.m. GT, Tuesday, June 3

This outage will impact all Northeastern ServiceNow instances, sites, and functionalities—including the Facilities, Global Services, Human Resources, IT Services, ITS Finance, Registrar, Student Financial Services, Student Support Initiative, and Timesheet service portals.

Service portals and agent views will also be impacted, as will access to the Now Mobile app, 3CLogic, and Five9 calling. Any inbound emails will be processed by ServiceNow, in the order they were received, once the upgrade has been completed. 

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 30, 12:17 EDT

Jun 2, 2025

AV Systems Network Outage | Boston

Resolved - ITS teams have restored network access for AV systems. Community members have tested and confirmed that AV systems are reconnected to the wired network.
Jun 2, 13:58 EDT

Identified - ITS has identified that a DNS-related error is causing the AV systems connection issue. Updates will be shared as they become available.
Jun 2, 12:38 EDT

Update - ITS teams have confirmed that this issue is isolated to AV equipment. The wired and wireless network is working and accessible in classrooms and offices across Boston. Community members are advised to connect to AV equipment using an HDMI cable where available.
Jun 2, 12:14 EDT

Investigating - IT Services has received reports of wired network outages in Snell Library, Forsyth, Ell Hall, Ryder Hall, Kariotis, Curry Student Center, and Hayden Hall in Boston. This network outage is impacting classroom and conference room AV systems.

The wireless network isn't impacted at this time. Updates will be shared to IT Statuspage as ITS teams work to repair the network.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 2, 12:02 EDT

Jun 1, 2025

Server Upgrade | Optransfer

Completed - The scheduled maintenance has been completed.
Jun 1, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 08:00 EDT

Scheduled - Upgrades to the optransfer SFTP server will begin at 5 a.m. PT, 8 a.m. ET, and 1 p.m. GT on Sunday, June 1. A brief interruption to optransfer SFTP services is expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 29, 10:34 EDT

May 31, 2025

New Accounts and Account/Password Changes Not Taking Effect

Resolved - All new accounts are now accessible. Password resets and all other account services are working as expected.

For further assistance, or for any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 31, 16:07 EDT

Update - Password changes are now functioning as expected. A fix has been put into place for the impacted new accounts and should fully resolve over the weekend. Access for new accounts should be restored by the start of business Monday morning, or sooner. IT teams will be monitoring.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 30, 15:53 EDT

Monitoring - Account functionality appears to be restored. Teams are confirming now and will continue to monitor to ensure ongoing stability.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 30, 14:53 EDT

Update - IT teams are continuing to troubleshoot. The university is engaged with the third-party, Saviynt, and working on identifying the issue and the fix. Next update will be posted to Statuspage by 3 p.m. ET.
May 30, 14:27 EDT

Investigating - IT teams are investigating reports of account issues across all account types. Saviynt isn't pushing any updates to Active Directory. This means new accounts claimed can't sign in to university services, such as email and Teams. It also means other changes, such as password resets and changes, aren't reflecting. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 30, 14:09 EDT

Wired and Wireless Network Outage | Boston Campus

Completed - The scheduled maintenance has been completed.
May 31, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:00 EDT

Scheduled - Maintenance to upgrade wired and wireless network hardware for the Boston campus will occur from 11 p.m. ET on Friday, May 30 - 8 a.m. on Saturday, May 31. Intermittent rolling network outages of up to 15 minutes each will occur during the maintenance window.

During the rolling outages, these services will be impacted on the Boston campus:
- Door, proctor, gym, and library access: CBORD and GET mobile apps will not allow access; only cards will allow access.
- Husky Card production: No card production on all Northeastern campuses.
- Residence halls: CBORD and GET mobile apps will not allow access; only cards will allow access. Students locked out without their Husky Card should visit the nearest proctor station to contact the on-call staff.

Network access is expected to be fully restored by close of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 29, 15:16 EDT

May 30, 2025

May 29, 2025

Network Services Down l Toronto Campus

Resolved - The affected local ISP is stable and this issue is considered fully resolved.
May 29, 19:27 EDT

Monitoring - Service has returned, with confirmed reports of successful connections to both wired and wireless networks. IT teams identified the issue as an outage with one of the local internet service providers and configured settings to move to a different ISP. Teams will be continuing to monitor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 23, 10:00 EDT

Update - IT teams are continuing to troubleshoot. Some wired connections have been successful, and staff on site are assisting with active, on-site class sessions. All internet, including wireless, continues to be unreliable. Next update will be posted by 10:30 a.m. ET, or sooner.
May 23, 09:32 EDT

Update - IT teams are continuing to troubleshoot and are engaging with the internet service provider (ISP) in Toronto. Wired and wireless services continue to be unavailable or unreliable. Next update will be posted by 9:30 a.m. ET, or sooner.
May 23, 08:47 EDT

Update - IT teams are coordinating with on-site staff to troubleshoot the issue. Updates will continue to be shared to the IT Statuspage.
May 23, 07:25 EDT

Investigating - IT teams are investigating an outage to the network power on the Toronto Campus. All internet and network connections went down overnight. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 23, 06:53 EDT

Invoice Processing Unavailable

Resolved - This issue has been fully resolved. Invoice processing and supplier profiles are working as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 29, 19:25 EDT

Identified - A partial fix has been applied and invoices for existing vendors in Banner should now be processing. Teams are continuing to work to fully resolve this issue for the rest of the vendors.
May 29, 15:58 EDT

Investigating - IT and Finance Teams are investigating issues with invoice processing and supplier profiles through the K2 form workflows. Account codes are showing as unavailable, restricting invoices from being submitted.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 29, 14:59 EDT

Network Firewall Updates | Global Campus System

Completed - The scheduled maintenance has been completed.
May 29, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:00 EDT

Scheduled - Maintenance to update network firewalls for the global campus system will take place from 2-5 a.m. PT, 5-8 a.m. ET, and 1-4 p.m. GT on Thursday, May 22. No service interruptions are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 28, 16:45 EDT

May 28, 2025

WebSphere Services | Scheduled Maintenance with Outages

Completed - The scheduled maintenance has been completed.
May 28, 20:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 17:00 EDT

Scheduled - Maintenance to upgrade WebSphere services will occur today, Wednesday, May 28 beginning at 2 p.m. PT, 5 p.m. ET, and 10 p.m GT. Community members will experience an outage to the service applications listed below.

Impacted services:
Banner Finance
Banner Web Services
uAchieve
LDAP Services
Salesforce Forms
Software Distribution

All impacted services are expected to be fully restored by close of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 28, 09:32 EDT

May 27, 2025

Service Outage | Claude

Resolved - Anthropic has restored Claude. IT teams tested and confirmed that community members can again access Claude using their Northeastern accounts.
May 27, 21:01 EDT

Investigating - IT Services teams are investigating an outage to Claude by Anthropic. Updates will be shared to IT Statuspage as they become available from Anthropic.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 27, 19:21 EDT

About This Site

Scheduled Maintenance

25live SSO Upgrade | Scheduled Outage Jun 10, 2025 16:00-17:00 EDT

Past Incidents

25live SSO Upgrade | Scheduled Outage Jun `10`, `2025` `16:00`-`17:00` EDT