IT Services - Northeastern University Status

All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Sponsored Accounts Operational

Student Accounts Operational

Administration and Business Operational

Banner - Advancement Operational

Banner - Finance Operational

Banner - Human Resources Operational

Banner - Self-Service Operational

Banner - Student Operational

CashNet Operational

Course Registration and Management Operational

Employee Hub Operational

ePAWs (Grant Management) Operational

Salesforce Operational

ServiceNow Operational

ServiceNow Mobile App Operational

Sunapsis (myOGS) Operational

Workday Operational

Communication and Collaboration Operational

3CLogic Automated Call Distribution Operational

Exchange (Email) Operational

five9 Automated Call Distribution Operational

G Suite Operational

LISTSERV Operational

Microsoft Excel Operational

Microsoft SharePoint Operational

Microsoft Teams Operational

Microsoft Word Operational

Computing and Software Operational

Jamf Operational

Microsoft InTune Operational

Network Printing Operational

PaperCut (General-use printing) Operational

Windows Software Deployment Systems (SCCM) Operational

Enterprise Systems Operational

Network Infrastructure Operational

Data Center Network Connectivity Operational

Department Storage (Q:) Operational

Efficient IP Operational

Load Balancing Operational

NAS Storage Operational

Network Power Operational

NUnet (Wired Network / Physical) Operational

NUwave (Wireless Network / Access Points) Operational

VPN Operational

Other Operational

Public Cloud Services Operational

Amazon Web Services (AWS) Operational

Azure Operational

Secure Compute Operational

Research Computing Operational

Discovery Cluster Compute Operational

Discovery Cluster Storage Operational

Open onDemand Operational

Schrodinger / Maestro Operational

Spaces at Northeastern Operational

Robin Dashboard Operational

Robin Mobile Operational

Robin Public Website Operational

Robin Room Displays Operational

Robin Status Boards Operational

Student Services Operational

Husky Card (CBORD / Husky Card Activity) Operational

I Am Here Operational

Student Billing (Outsystems Link) Operational

Student Hub Operational

Teaching and Learning Operational

Canvas Operational

Panopto Operational

Zoom Web Client Operational

Other Operational

Web Solutions Operational

Sites at Northeastern Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

NUwave-Guest Network Outage | Boston

Resolved - ITS teams have restored NUwave-guest network access for the Boston campus.
Nov 20, 15:07 EST

Investigating - IT Services is investigating reports of a NUwave-guest outage in Boston. Please attempt to connect to the network using Eduroam if you experience this issue. Updates will be shared on Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 20, 10:09 EST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Scheduled Outage | Student Hub

Completed - The scheduled maintenance has been completed.
Nov 14, 19:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 EST

Scheduled - Maintenance to the Student Hub will begin at 6 p.m. ET on Thursday, November 14. Community members will not have access to the Student Hub during the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 12, 14:02 EST

Server Upgrade | Listerv

Completed - The scheduled maintenance has been completed.
Nov 14, 17:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 EST

Scheduled - Upgrades to the Listserv server will begin at 5 p.m. ET and 2 p.m. PT on Thursday, November 15. No service impacts are expected. However, community members are advised to schedule emails using Listserv outside of the 30-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 12, 13:06 EST

Nov 13, 2024

Upgrade | GlobalProtect VPN Firewall

Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 EST

Scheduled - The Palo Alto GlobalProtect VPN client firewall will be upgraded beginning at 4 a.m. ET tomorrow, Wednesday, November 13. Minimal impacts are expected for community members across the global campus system. Some devices may require a reboot to reconnect to the university VPN.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the < a href="https://service.northeastern.edu/tech">Tech Service Portal.
Nov 12, 13:58 EST

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Network Outage | 177 and 271 Huntington in Boston

Resolved - This issue has been fully resolved.

For any questions, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 7, 09:50 EST

Monitoring - Access to the network has been restored for both 177 Huntington and 271 Huntington.
Nov 7, 05:56 EST

Identified - IT teams have been working with other university teams and vendors, and services are expected to be back online by the start of the business day tomorrow, Thursday, November 7.
Nov 6, 16:32 EST

Update - 177 Huntington continues to experience degraded network performance and the network outage is ongoing in 271 Huntington. Printing is impacted in both buildings.

IT teams are engaged with the vendor and plan to implement a fix overnight.
Nov 6, 15:15 EST

Investigating - IT Services is investigating a network outage to 177 Huntington and 271 Huntington in Boston. Updates will be provided to IT Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 6, 14:24 EST

Nov 6, 2024

Network Upgrades | Boston and MGHPCC

Completed - The scheduled maintenance has been completed.
Nov 6, 14:26 EST

Scheduled - Network upgrades for Boston and the Massachusetts Green High Performance Computing Center (MGHPCC) in Holyoke will begin at 5:30 – 7:30 a.m. ET on Thursday, October 24. This will be the second of three related maintenance windows. No service impacts are expected during any of the two-hour maintenance windows.

Maintenance Schedule
Monday, October 28 from 5:30 – 7:30 a.m. ET
Thursday, October 31 from 5:30 – 7:30 a.m. ET

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 25, 12:16 EDT

ServiceNow Slow Load Times

Resolved - This issue has been fully resolved.
Nov 6, 14:25 EST

Monitoring - IT Services identified the issue and confirmed ServiceNow is working as expected. Additionally, Knowledge Base articles are appearing as intended. This issue will continue to be monitored.
Oct 30, 19:10 EDT

Investigating - IT Services has received additional reports of permalinks to Knowledge Base articles leading to a broken link and is now investigating those reports.
Oct 30, 14:53 EDT

Identified - ITS teams have identified the cause of this issue and are working to update the ServiceNow platform to improve load times.
Oct 30, 13:39 EDT

Update - IT Teams continue to investigate the continued performance issues. Updates will be shared to Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Oct 30, 12:29 EDT

Investigating - IT teams are investigating issues with the ServiceNow platform and slow load times. This is impacting service portals and agent views. Ticket and case creations is impacted and slower than usual. Inbound emails to help@northeastern.edu and other service areas are also slow.

Updates will be shared to Statuspage within the hour, or sooner if available.
Oct 30, 11:19 EDT