All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Uptime over the past 90 days. View historical uptime.
Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet Operational
Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Operational
90 days ago
97.69 % uptime
Today
Claude by Anthropic Operational
90 days ago
95.39 % uptime
Today
Microsoft Copilot Operational
90 days ago
100.0 % uptime
Today
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 7, 2026

No incidents reported today.

Feb 6, 2026
Wired and Wireless Network Outage | Burlington Campus
Completed - The scheduled maintenance has been completed.
Feb 6, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 EST
Scheduled - Wired and wireless network maintenance for the Burlington campus will take place from 10-11 p.m. ET on Friday, February 6. No network impacts are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 3, 11:46 EST
Feb 5, 2026
Scheduled Maintenance | IAM Services
Completed - The scheduled maintenance has been completed.
Feb 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 EST
Scheduled - Identity and Access Management services will undergo maintenance beginning at 5 p.m. PT / 8 p.m. ET on Thursday, February 5 and 1 a.m. GT on Friday, February 6. No service impacts are expected during the maintenance window.

IT teams are in close contact with the vendor who is leading this maintenance. Updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 3, 12:58 EST
Planned Overnight Power Outage | 768 Columbus
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 00:00 EST
Scheduled - Eversource has to do repairs at 768 Columbus at midnight on Thursday, February 5. During this maintenance window, residents should expect a complete power shutdown. This will affect:

• Wired/wireless internet will be unavailable
• GET mobile app interruptions (residents without a Husky Card should visit NUPD prior to the outage to ensure building access)

Please refer to Housing and Residential Life and Facilities communications for additional information.
Feb 4, 20:17 EST
Feb 4, 2026
Desktop App Unavailable | Claude.ai
Resolved - This issue has been fully resolved.
Feb 4, 17:29 EST
Monitoring - Anthropic has resolved this issue. IT Services teams will continue to monitor the Claude desktop app to ensure the log in issue is fully resolved for the Northeastern community.
Feb 4, 08:11 EST
Investigating - Anthropic, the Claude.ai vendor, is investigating an issue affecting sign in to the Claude desktop app. They are actively investigating and working to resolve the issue as quickly as possible.

In the meantime, the Northeastern community can still access Claude through a web browser.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 3, 13:46 EST
Feb 3, 2026
Scheduled Network Outage | Behrakis in Boston
Completed - The scheduled maintenance has been completed.
Feb 3, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 EST
Scheduled - Network maintenance for Behrakis Health Sciences on the Boston campus will take place from 10-11 p.m. ET today, Tuesday, February 3. Community members in Behrakis should expect a network outage during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 3, 13:31 EST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
GlobalProtect VPN Firewall Upgrade | Global Campus System
Completed - The scheduled maintenance has been completed.
Jan 31, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 23:00 EST
Scheduled - The Palo Alto GlobalProtect VPN firewall will be upgraded for the global campus system beginning at 11 p.m. ET on Friday, January 30. A VPN outage of up to 30 minutes is expected for the London, Burlington, Marlborough, and Boston campuses during the maintenance window.

Some devices may require a reboot to reconnect to the university VPN.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 29, 16:39 EST
Jan 30, 2026
Jan 29, 2026
Scheduled Maintenance | Adobe Creative Cloud
Completed - The scheduled maintenance has been completed.
Jan 29, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:00 EST
Scheduled - Scheduled maintenance for Adobe Creative Cloud will take place from 8-8:30 p.m. ET today, Thursday, January 29. No service impacts are expected during or after the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 29, 12:38 EST
Jan 28, 2026

No incidents reported.

Jan 27, 2026
Network issues l Dodge Hall - Boston
Resolved - IT teams have confirmed that the network is now fully operational in Dodge.
Jan 27, 10:13 EST
Investigating - Network monitoring shows potential issues affecting wireless access points in Dodge Hall. IT teams are investigating and assessing the impact and cause.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 27, 08:19 EST
Jan 26, 2026
Degraded Service | GET Mobile App (CBORD)
Resolved - CBORD has resolved this issue and IT teams have verified that the GET Mobile App is working for university accounts.
Jan 26, 15:31 EST
Update - The vendor reports ongoing intermittent outages to CBORD. University community members may continue to experience issues with the GET Mobile App until this issue is resolved by CBORD. Updates will be shared to IT Statuspage as available.
Jan 22, 11:22 EST
Investigating - IT teams are investigating a vendor issue affecting Husky Card services. The vendor, CBORD, has reported a service outage that may cause degraded service or an outage to the Husky Card application for some university community members. Updates will be shared to IT Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jan 21, 16:18 EST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

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