IT Services - Northeastern University Status

All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Sponsored Accounts Operational

Student Accounts Operational

Administration and Business Operational

Banner - Advancement Operational

Banner - Finance Operational

Banner - Human Resources Operational

Banner - Self-Service Operational

Banner - Student Operational

CashNet Operational

Course Registration and Management Operational

Employee Hub Operational

ePAWs (Grant Management) Operational

myNortheastern Portals Operational

Salesforce Operational

ServiceNow Operational

ServiceNow Mobile App Operational

Sunapsis (myOGS) Operational

Communication and Collaboration Operational

3CLogic Automated Call Distribution Operational

Exchange (Email) Operational

five9 Automated Call Distribution Operational

G Suite Operational

LISTSERV Operational

Microsoft Excel Operational

Microsoft Teams Operational

Microsoft Word Operational

Microsoft SharePoint Operational

Computing and Software Operational

Jamf Operational

Microsoft InTune Operational

Network Printing Operational

PaperCut (General-use printing) Operational

Windows Software Deployment Systems (SCCM) Operational

Department Storage (Q:) Operational

Enterprise Systems Operational

Network Infrastructure Operational

Data Center Network Connectivity Operational

Efficient IP Operational

Load Balancing Operational

NAS Storage Operational

Network Power Operational

NUNET (Wired Network / Physical) Operational

NUwave (Wireless Network / Access Points) Operational

VPN Operational

Other Operational

Public Cloud Services Operational

Amazon Web Services (AWS) Operational

Azure Operational

Secure Compute Operational

Research Computing Operational

Discovery Cluster Compute Operational

Discovery Cluster Storage Operational

Open onDemand Operational

Schrodinger / Maestro Operational

Spaces at Northeastern Operational

Robin Dashboard Operational

Robin Mobile Operational

Robin Public Website Operational

Robin Room Displays Operational

Robin Status Boards Operational

Student Services Operational

Husky Card (CBORD / Husky Card Activity) Operational

I Am Here Operational

Student Billing (Outsystems Link) Operational

Student Hub Operational

Teaching and Learning Operational

Canvas Operational

Panopto Operational

Zoom Meeting Telephony Services Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom Zoom Chat Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Other Operational

Web Solutions Operational

Sites at Northeastern Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Outage | Family Hub Apr 18, 2024 18:00-19:30 EDT

Maintenance to upgrade the Family Hub will begin at 6 p.m. ET on Thursday, April 18. Community members will not have access to the Family Hub during the maintenance. Service will be fully restored by close of the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Apr 17, 2024 - 16:13 EDT

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Banner is currently unavailable.

Resolved - This issue has been resolved. Students are successfully accessing Banner and registering for classes.
Apr 11, 11:27 EDT

Monitoring - IT teams are reporting that services are back up and are monitoring traffic. Students can try accessing course registration and other Banner services again through the Student Hub.

If issues persist, please report them to the IT Service Desk at 617.373.4357.
Apr 11, 10:19 EDT

Update - Troubleshooting continues to identify a fix for the issue. Banner authenticated services remain unavailable.
Apr 11, 09:43 EDT

Investigating - IT teams continue to troubleshoot. Students are still unable to access authenticated Banner services, including registration for courses.
Apr 11, 09:02 EDT

Monitoring - IT teams have restarted services and there are reports of students being able to access Banner again.
Apr 11, 08:54 EDT

Investigating - Banner is experiencing issues at this moment impacting courses registration. Technology team is currently engaged in troubleshooting. We appreciate your patience.
Apr 11, 08:37 EDT

Apr 10, 2024

Azure Lab Services | Connection Issues

Resolved - Microsoft and IT teams have confirmed that the issue has been resolved.
Apr 10, 09:24 EDT

Investigating - IT teams are investigating reports of instructors experiencing service disruptions with Azure Lab Services. The issue is similar to a "time out" failure and impacts multiple courses across Azure Subscriptions and Resource Groups & Lab Accounts.

IT Teams have engaged with the vendor and internal partners to investigate the issue. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Apr 9, 17:44 EDT

Apr 9, 2024

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

Intermittent Power Outage | Nahant

Resolved - This incident has been resolved.
Apr 4, 15:14 EDT

Identified - The Marine Science Campus in Nahant is experiencing intermittent power outages. Access to the network is unstable at this time.

Work to restore power is underway by Facilities. Following restoration, IT teams will ensure all services are brought back online.

Updates will be shared to Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 4, 12:09 EDT

WebSphere Services | Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 06:00 EDT

Scheduled - Maintenance to upgrade WebSphere services will begin at 6 a.m. ET on Thursday, April 4. Community members may experience a brief outage to Identity Master, Husky Card balance display and transaction history, and some software downloads during the two-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 2, 12:14 EDT