Unplanned Maintenance l University Systems
Update - Maintenance affecting university systems and services is ongoing. Some services continue to be temporarily unavailable or experience degraded performance.

Updates will continue to be posted to Statuspage as available.
Mar 25, 2026 - 17:13 EDT
Update - Maintenance is ongoing and continues to affect university systems and services.

- Data in university systems, including the myOGS portal, are still experiencing refresh delays and may be out-of-date.
- Sponsored account processing continues to be delayed.

Additional services may be temporarily unavailable or experience degraded performance. The next update is expected by 4 p.m. today.
Mar 25, 2026 - 11:43 EDT
Update - Maintenance affecting university systems and services is ongoing with the following impacts:

- Data in university systems are experiencing refresh delays and may be out of date.
- New sponsored account requests and updates to existing sponsored accounts are delayed and aren't being processed at this time.

Additional services may be temporarily unavailable or experience degraded performance during this maintenance. Updates will continue to be posted to Statuspage as available.
Mar 24, 2026 - 12:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 2026 - 06:20 EDT
Scheduled - IT teams are conducting unplanned maintenance that may affect university systems and services. Some services may be temporarily unavailable or experience degraded performance.

As a result, Registrar Self-Service Banner is down, which includes course registration add/drop, viewing grades, viewing course schedules, viewing unofficial transcripts, and other Registrar functions.

Updates will be posted to StatusPage as available.
Mar 24, 2026 06:20-12:20 EDT
Unplanned Maintenance l Banner Self-Service
Verifying - Banner Self-Service and Banner Admin Pages are back online. Some data may see refresh delays and may be out-of-date.

Teams are continuing to verify that all functionality has come back up as expected. Community members should report any errors they come across to the IT Service Desk at help@northeastern.edu.
Mar 25, 2026 - 16:25 EDT
Update - IT teams continue to conduct maintenance. Teams expect to finish the maintenance, perform tests, and bring the Banner Self-Service and Banner Admin Pages services back online today. Statuspage will share the next update by 4 p.m. ET today.
Mar 25, 2026 - 09:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 2026 - 10:33 EDT
Scheduled - IT teams are conducting unplanned, critical maintenance on Banner Self-Service. The system will be temporarily unavailable or experience degraded performance during this maintenance, including course registration add/drop, viewing grades, viewing course schedules, viewing unofficial transcripts, and other Registrar functions.

Students are still able to view course schedules and information in the Student Hub and in Canvas.

This maintenance is expected to take 48 hours to complete. Updates will be posted to Statuspage as available.
Mar 24, 2026 10:33 - Mar 26, 2026 10:33 EDT
Intermittent errors and fluctuating usage limits l Claude.ai
Monitoring - The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT
Investigating - IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Under Maintenance
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Under Maintenance
Student Accounts Operational
Administration and Business Under Maintenance
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Under Maintenance
Banner - Student Under Maintenance
CashNet Operational
Course Registration and Management Under Maintenance
Employee Hub Operational
ePAWs (Grant Management) Operational
IntelliBUY Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Degraded Performance
Claude by Anthropic Degraded Performance
Microsoft Copilot Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Under Maintenance
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance | IntelliBUY (JAGGAER) Mar 27, 2026 21:00 - Mar 29, 2026 12:00 EDT

The IntelliBUY procurement system will be unavailable during scheduled maintenance from Friday, March 27, at 6 p.m. PT / 9 p.m. ET / 1 a.m. GT through Sunday, March 29, at 9 a.m. PT / 12 p.m. ET / 4 p.m. GT, to support the JAGGAER Version 26.1 platform release. For more information, review the IntelliBUY: March 2026 release notes.

During the maintenance, faculty, staff, and other community members will be unable to log in to IntelliBUY to procure goods and services, onboard suppliers, or submit and review contracts.

Service will resume before the start of business on Monday, March 30.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Mar 25, 2026 - 16:02 EDT
Mar 25, 2026

Unresolved incidents: Unplanned Maintenance l Banner Self-Service, Unplanned Maintenance l University Systems.

Mar 24, 2026
Wired and Wireless Network Outage | Nightingale Hall
Resolved - This issue has been fully resolved.
Mar 24, 17:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 10:29 EDT
Investigating - IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 24, 09:52 EDT
Mar 23, 2026
Scheduled Maintenance | London SSO
Completed - The scheduled maintenance has been completed.
Mar 23, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 12:30 EDT
Scheduled - Maintenance to upgrade single sign‑on (SSO) for the London campus will take place at 5:30 p.m. GT today, Monday, March 23. Community members on the London campus may experience a brief interruption to SSO services during the short maintenance window.

This maintenance affects the London campus only. If you experience login issues, wait a few minutes and try again.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 23, 10:57 EDT
Mar 22, 2026
Degraded Service | Workday
Resolved - This incident has been resolved, Workday functions are restored.
Mar 22, 14:31 EDT
Identified - IT teams are aware of a Workday system degradation currently being addressed by Workday.

During this time, some users may experience performance issues, including delays or failures when completing actions such as uploading documents or running processes in Workday. Scheduled reports and integrations may also be impacted.

Workday has identified the issue and is actively implementing a fix. Updates will be shared as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 22, 13:36 EDT
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

Unresolved incident: Intermittent errors and fluctuating usage limits l Claude.ai.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
Mar 12, 2026
Claude.ai Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 17:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 16:30 EDT
Scheduled - IT teams are performing maintenance on Claude.ai. This maintenance is expected to last approximately one hour. During this period, members of the community may encounter login issues
Mar 12, 16:26 EDT
Mar 11, 2026
Claude.ai Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 09:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 EDT
Scheduled - Maintenance is planned for Northeastern’s Claude.ai service on Wednesday, March 11. Work may take up to one hour, beginning at 9 a.m. ET. During this period, some prompts may return error messages. If those occur, try the prompt again in a few minutes.
Mar 10, 19:41 EDT
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