IT Services - Northeastern University Status

Monitoring - IT teams are responding to a power outage in Willis Hall. Network connectivity is being monitored during the response. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 28, 2025 - 13:50 EDT

Network Unavailable l Portsoken Building, London Campus

Monitoring - Wired and wireless network access in Portsoken has been fully restored.
Mar 27, 2025 - 13:18 EDT

Identified - IT teams have identified the issue and are working toward a resolution.
Mar 27, 2025 - 10:38 EDT

Update - IT teams have confirmed that wireless network access is working (how to connect to the Internet). Only physical network access is currently unavailable. Note, some community members are experiencing intermittently slow speeds on wireless.
Mar 27, 2025 - 08:09 EDT

Investigating - IT teams are investigating network unavailability impacting both wired and wireless connections at the Portsoken building on the London campus. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, or visit the Tech Service Portal.
Mar 27, 2025 - 07:42 EDT

Service Outage | Solstice Wireless Display

Monitoring - Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 26, 2025 - 14:06 EDT

Update - IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 13, 2025 - 12:35 EDT

Identified - Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 11, 2025 - 10:57 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Past Incidents

Mar 28, 2025

Unresolved incident: Willis Hall Power Outage l Boston.

Mar 27, 2025

Unresolved incident: Network Unavailable l Portsoken Building, London Campus.

Mar 26, 2025

Unresolved incident: Service Outage | Solstice Wireless Display.

Mar 25, 2025

Service Outage | MyMarketplace

Resolved - This issue has been resolved.
Mar 25, 15:59 EDT

Investigating - IT Services has received reports that community members are unable to access MyMarketplace. ITS teams are assisting with investigating the issue. Updates will be share to the IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 25, 11:18 EDT

Mar 24, 2025

Scheduled Outage | INTG8 Banner Instance

Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:01 EDT

Scheduled - The INTG8 test/integration instance of Banner applications will undergo maintenance from 5 p.m. ET on Friday, March 21 until 12 p.m. ET on Monday, March 24. Development teams will be unable to access INTG8 environments and no scheduled jobs will run during the maintenance window.

Note: This maintenance doesn't impact the production instance of Banner. Community members with active INTG8 test/integration accounts have been sent an email containing instructions on how to reconnect following the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 18, 11:52 EDT

Scheduled Outage | Password Reset and Account Provisioning

Completed - The scheduled maintenance has been completed.
Mar 24, 10:37 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 EDT

Scheduled - Identity and Access Management password resets and account provisioning services will be unavailable for an extended period during scheduled maintenance beginning at 5 p.m. ET on Friday, March 21. Services are expected to be fully restored by close of the maintenance window at 8 a.m. ET on Monday, March 24.

Community members across the global campus system will be unable to create or claim new accounts or reset passwords on existing accounts during the maintenance window.

IT teams are in close contact with the vendor and any updates to the maintenance schedule or service impacts will be shared to IT Statuspage. 

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 17, 13:42 EDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Password and Account Management Unavailable

Resolved - A fix has been implemented, and access to account claim and password management has been restored. However, scheduled maintenance is currently in progress. Services are expected to be fully restored by close of the maintenance window at 8 a.m. ET on Monday, March 24. More information and updates can be found on the IT Statuspage.
Mar 21, 18:00 EDT

Identified - IT teams have identified the issue causing the password errors and are working as quickly as possible to restore services.
Mar 21, 17:56 EDT

Investigating - IT teams are investigating reports impacting Identity and Access Management. Password changes, password resets, and account claims are currently unavailable. Updates will be shared to the IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], +44 20 3318 2507 for London, help@northeastern.edu, or visit the Tech Service Portal.
Mar 21, 14:16 EDT

Network Firewall Upgrades | Boston, Burlington, and London

Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 EDT

Scheduled - Maintenance to upgrade network firewalls for the Kostas Research Institute in Burlington and the Boston campus will begin at 11 p.m. ET on Thursday, March 20 and at 3 a.m. GT on Friday, March 21 for the London campus.

KRI in Burlington will experience a network interruption of up to 30-minutes during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 19, 15:22 EDT

GlobalProtect VPN Firewall Upgrade | Portland and Vancouver

Completed - The scheduled maintenance has been completed.
Mar 21, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 EDT

Scheduled - The Palo Alto GlobalProtect VPN firewall will be upgraded for Portland will begin at 10 p.m. ET and Vancouver beginning at 10 p.m. PT on Thursday, March 20. No service interruption is expected. Some devices may require a reboot to reconnect to the university VPN.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the < a href="https://service.northeastern.edu/tech">Tech Service Portal.
Mar 19, 15:11 EDT

Mar 20, 2025

Scheduled Maintenance | NUworks Student Supplement

Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 EDT

Scheduled - The NUworks Student Supplement application will undergo maintenance from 6-7 a.m. ET on Thursday, March 20. All NUworks applications will remain accessible except for the Student Supplement application, which will have a brief service outage during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the < a href="https://service.northeastern.edu/tech">Tech Service Portal.
Mar 18, 14:40 EDT

GlobalProtect VPN Firewall Upgrade | Seattle and Toronto

Completed - The scheduled maintenance has been completed.
Mar 20, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT

Scheduled - The Palo Alto GlobalProtect VPN firewall will be upgraded for Seattle beginning at 9 p.m. PT and Toronto beginning at 9:30 p.m. PT on Wednesday, March 19. No service interruption is expected. Some devices may require a reboot to reconnect to the university VPN.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the < a href="https://service.northeastern.edu/tech">Tech Service Portal.
Mar 17, 16:45 EDT

Mar 19, 2025

GlobalProtect VPN Firewall Upgrade | San Jose

Completed - The scheduled maintenance has been completed.
Mar 19, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:30 EDT

Scheduled - The Palo Alto GlobalProtect VPN firewall will be upgraded for San Jose beginning at 9:30 p.m. PT on Tuesday, March 18. No service interruption is expected. Some devices may require a reboot to reconnect to the university VPN.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the < a href="https://service.northeastern.edu/tech">Tech Service Portal.
Mar 17, 16:41 EDT

Mar 18, 2025

Service Retirement | Legacy Mills Banner

Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 EDT

Scheduled - Legacy Mills Banner applications will be retired at 6 a.m. PT on Tuesday, March 18. All impacted legacy services have been transitioned and the legacy data will be archived. Community members will no longer have access to read-only Mills legacy Banner applications following the service retirement.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 13, 14:42 EDT

Mar 17, 2025

Hardware Vending Services Offline | Oakland

Resolved - This incident has been resolved.
Mar 17, 07:17 EDT

Monitoring - The issue has been resolved and all hardware vending services have been restored.
Mar 14, 16:07 EDT

Identified - Hardware vending services are offline in Oakland. Community members on the Oakland campus are unable to reserve, retrieve, or return hardware at this time. ITS teams are working with the vendor to resolve the issue.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 14, 15:30 EDT

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025