IT Services - Northeastern University Status

Monitoring - IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.
Aug 20, 2025 - 16:35 EDT

Identified - IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.
Aug 20, 2025 - 15:44 EDT

Monitoring - All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.
Aug 16, 2025 - 13:36 EDT

Investigating - IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 16, 2025 - 13:08 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Past Incidents

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

Read-Only Errors l Microsoft OneDrive and SharePoint

Resolved - All Microsoft file storage services have been restored. OneDrive, SharePoint, and Teams file sharing are working normally.

Files saved locally during the outage have been automatically syncing to the cloud. Please verify your important files have uploaded successfully. The IT Service Desk remains available if you need assistance.

Thank you for your patience during this disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 31, 13:55 EDT

Update - Microsoft OneDrive and SharePoint services are back. You can now upload documents and save changes as you normally would.

File sharing in Microsoft Teams is returning more slowly. If you're still experiencing issues, completely quit and reopen Microsoft Teams. Full functionality may take additional time to restore.

Good news: Files saved locally during the outage are automatically syncing to OneDrive and SharePoint. Please verify your files have uploaded successfully before deleting local copies. The IT Service Desk is available to help.

IT teams will continue monitoring to ensure stable service. Thank you for your patience during this disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 31, 11:27 EDT

Update - Microsoft file storage services haven't returned after the 1-hour period. Microsoft is actively reviewing.

In the meantime, the IT Service Desk is available for any questions, at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 31, 10:47 EDT

Monitoring - Microsoft has put a fix in and expects service to resume within the hour. IT teams are monitoring to confirm file storage returns as expected.
Aug 31, 09:37 EDT

Update - IT teams have been working through the night with Microsoft to restore service. While there's no estimated time for resolution yet, teams continue to actively pursue a fix.

Files remain in read-only mode, preventing uploads and saves. For urgent document needs, please continue to save documents locally to your computer.

Updates will be posted as soon as more information becomes available.
Aug 31, 07:13 EDT

Identified - The issue has been identified and IT teams have escalated to Microsoft to try to resolve this issue as quickly as possible.

Files are appearing as read-only, preventing document uploads and saves. This is also impacting file sharing in Microsoft Teams. For urgent document needs, save documents locally to your computer until the issue is resolved.
Aug 30, 22:36 EDT

Investigating - IT teams are investigating error messages in Microsoft services, including OneDrive and SharePoint, stating that files are in read-only. This is preventing new documents and uploads. Updates will be shared to the IT Statuspage as soon as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 30, 22:02 EDT

Aug 30, 2025

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

Spaces at Northeastern powered by Robin l Loading Errors

Resolved - Robin has resolved this issue. Spaces at Northeastern is back online.
Aug 27, 16:22 EDT

Investigating - The Robin platform that powers Spaces at Northeastern bookings is experiencing issues loading. This issue is affecting all Robin users. The vendor is sharing updates on its Statuspage at https://status.robinpowered.com/.
Aug 27, 08:01 EDT

Network Firewall Upgrades | Global Campus System

Completed - The scheduled maintenance has been completed.
Aug 27, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 EDT

Scheduled - Maintenance to update network firewalls for the global campus system will take place from 2-5 a.m. PT, 5-8 a.m. ET, and 1-4 p.m. GT on Wednesday, August 27. No service interruptions are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 25, 10:04 EDT

Aug 26, 2025

Shibboleth Single Sign On (SSO) is down

Resolved - "I Am Here," Student Hub blocks and activities, Banner, NUWorks, and other impacted services are back and working as expected again. IT teams applied a fix as quickly as possible to restore service.

For any additional questions or issues, the IT Service Desk is available 24/7 to assist.
Aug 26, 23:57 EDT

Identified - IT teams have found a likely cause and are working on a fix that should restore service to the impacted apps in approximately 30 minutes (by about 11:45 p.m. ET).

Updates will continue to be shared on Statuspage.
Aug 26, 23:15 EDT

Update - IT teams are continuing to work the issue as quickly as possible to restore service, including "I Am Here" and other Student Hub blocks and actions.
Aug 26, 23:10 EDT

Investigating - IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to "I Am Here", Banner course registration, Family Hub, NUWorks, and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 26, 22:31 EDT

Server Upgrades | Account Services

Completed - The scheduled maintenance has been completed.
Aug 26, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:00 EDT

Scheduled - Maintenance to Single Sign On (SSO) dependent production servers will begin at 5 p.m. PT / 8 p.m. ET on Tuesday, August 26 and 1 a.m. GT on Wednesday, August 27. No impacts to accounts services or processes are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 25, 16:25 EDT

London Handshake SSO Upgrade | Scheduled Outage

Completed - The scheduled maintenance has been completed.
Aug 26, 13:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:00 EDT

Scheduled - Maintenance to upgrade single sign on (SSO) for the London Handshake application will take place from 5-6:30 p.m. GT on Tuesday, August 26. Community members should expect a service outage of up to one hour during the maintenance window.

Following this SSO upgrade, access to the online print store site will follow the same path. The look and steps of logging in to the print store site will be different; site users will need to use their current Microsoft 365 account and Northeastern email account login.

Visit 1login.its.northeastern.edu to learn more about this initiative to simplify the university's SSO experience.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 19, 10:56 EDT

Aug 25, 2025

No incidents reported.

Aug 24, 2025

Network Maintenance | London

Completed - The scheduled maintenance has been completed.
Aug 24, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 10:00 EDT

Scheduled - Maintenance to upgrade the network for the London campus will begin at 10 a.m. GT on Saturday, August 23, and end at 6 p.m. GT on Sunday, August 24.

Intermittent network outages are expected during the maintenance window. Cloud-based services will not be impacted. Visit the IT Statuspage for updates.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 20, 11:57 EDT

Aug 23, 2025

Aug 22, 2025

Network Maintenance | West Village G in Boston

Completed - The scheduled maintenance has been completed.
Aug 22, 18:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 18:00 EDT

Scheduled - Wired and wireless network maintenance for West Village G in Boston will take place from today, Friday, August 22, from 6-6:30 p.m. ET. A network service interruption of up to 15 minutes is expected during the maintenance window for floors one, two, and three of West Village G.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 22, 16:16 EDT

Server Maintenance | Single Sign On

Postmortem - Read details
Aug 22, 17:51 EDT

Completed - The scheduled maintenance is complete.
Aug 22, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 16:00 EDT

Scheduled - Maintenance to Single Sign On (SSO) dependent production servers will take place from 1-3 p.m. PT, 4-6 p.m. ET, and 9-11 p.m. GT today, Friday, August 22. No impacts to accounts services or processes are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 22, 09:45 EDT

Aug 21, 2025

No incidents reported.

Aug 20, 2025

Unresolved incident: Access Errors l Enterprise Systems.

Aug 19, 2025

Planned Outage | OHDSI Lab

Completed - The scheduled maintenance has been completed.
Aug 19, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 EDT

Scheduled - The Observational Health Data Sciences and Informatics Lab network certificate will be updated during maintenance from 5-6 p.m. ET today, Tuesday, August 19. Community members should expect an OHDSI lab outage of up to five minutes during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 19, 10:31 EDT