In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 2026 - 06:20 EDT
Mar 24, 2026 - 06:20 EDT
Scheduled - IT teams are conducting unplanned maintenance that may affect university systems and services. Some services may be temporarily unavailable or experience degraded performance.
As a result, Registrar Self-Service Banner is down, which includes course registration add/drop, viewing grades, viewing course schedules, viewing unofficial transcripts, and other Registrar functions.
Updates will be posted to StatusPage as available.
Mar 24, 2026 06:20-12:20 EDT
As a result, Registrar Self-Service Banner is down, which includes course registration add/drop, viewing grades, viewing course schedules, viewing unofficial transcripts, and other Registrar functions.
Updates will be posted to StatusPage as available.
Mar 24, 2026 06:20-12:20 EDT
Monitoring - The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.
For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.
For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT
For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.
For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT
Investigating - IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.
Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT
Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT
About This Site
Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!
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Required Update | Duo Mobile App by March 31 Mar 30, 2026 00:00 - Apr 1, 2026 00:00 EDT
Northeastern University is requiring users to update the Duo Mobile app due to a vendor‑mandated change.
Duo has announced an upcoming enforcement that will block authentication for unsupported versions of the Duo Mobile app. To avoid disruptions, all users must update Duo Mobile to a supported version by March 31, 2026.
If the app is not updated by this deadline, Duo push notifications will stop working, which will prevent access to Northeastern systems that use Duo for multi‑factor authentication.
What you need to do:
Update the Duo Mobile app on your device using the Apple App Store or Google Play Store no later than March 31, 2026.
Posted on Mar 16, 2026 - 16:05 EDT
Duo has announced an upcoming enforcement that will block authentication for unsupported versions of the Duo Mobile app. To avoid disruptions, all users must update Duo Mobile to a supported version by March 31, 2026.
If the app is not updated by this deadline, Duo push notifications will stop working, which will prevent access to Northeastern systems that use Duo for multi‑factor authentication.
What you need to do:
Update the Duo Mobile app on your device using the Apple App Store or Google Play Store no later than March 31, 2026.
Posted on Mar 16, 2026 - 16:05 EDT