IT Services - Northeastern University Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 2026 - 16:30 EDT

Scheduled - As part of ongoing efforts to protect the university community and systems, Northeastern is installing the Falcon software from CrowdStrike on all university-managed computers. This software is meant to protect computers from malicious activities. Computer users, particularly Mac users, may receive system notifications from "Falcon Notifications" as a result. This is expected behavior and no action is required. If action is required, ITS will reach out directly with guidance and support.

If you have any questions, please contact the Office of Information Security, ois@northeastern.edu.
Mar 27, 2026 16:30 - Mar 30, 2026 16:30 EDT

Unplanned Maintenance l Banner Self-Service

Update - All Banner services are online, though some data may be out-of-date as a result of ongoing maintenance affecting other university systems and services. Teams are continuing to verify and monitor Banner systems.
Mar 27, 2026 - 09:34 EDT

Verifying - Banner Self-Service and Banner Admin Pages are back online. Some data may see refresh delays and may be out-of-date.

Teams are continuing to verify that all functionality has come back up as expected. Community members should report any errors they come across to the IT Service Desk at help@northeastern.edu.
Mar 25, 2026 - 16:25 EDT

Update - IT teams continue to conduct maintenance. Teams expect to finish the maintenance, perform tests, and bring the Banner Self-Service and Banner Admin Pages services back online today. Statuspage will share the next update by 4 p.m. ET today.
Mar 25, 2026 - 09:47 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 2026 - 10:33 EDT

Scheduled - IT teams are conducting unplanned, critical maintenance on Banner Self-Service. The system will be temporarily unavailable or experience degraded performance during this maintenance, including course registration add/drop, viewing grades, viewing course schedules, viewing unofficial transcripts, and other Registrar functions.

Students are still able to view course schedules and information in the Student Hub and in Canvas.

This maintenance is expected to take 48 hours to complete. Updates will be posted to Statuspage as available.
Mar 24, 2026 10:33 - Mar 26, 2026 10:33 EDT

Unplanned Maintenance l University Systems

Update - IT teams have continued to bring back services and refresh data across university systems. Some services and data continue to be impacted and out-of-date through this ongoing maintenance.

To report issues, please reach out to the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 27, 2026 - 09:33 EDT

Update - While maintenance continues, IT teams have been able to start bringing some services back and refreshing some data in university systems. However, some services may continue to be temporarily unavailable or experience degraded performance. Some data may also remain out-of-date as maintenance is ongoing.

Updates will continue to be posted to Statuspage as available.
Mar 26, 2026 - 09:35 EDT

Update - Maintenance affecting university systems and services is ongoing. Some services continue to be temporarily unavailable or experience degraded performance.

Updates will continue to be posted to Statuspage as available.
Mar 25, 2026 - 17:13 EDT

Update - Maintenance is ongoing and continues to affect university systems and services.

- Data in university systems, including the myOGS portal, are still experiencing refresh delays and may be out-of-date.
- Sponsored account processing continues to be delayed.

Additional services may be temporarily unavailable or experience degraded performance. The next update is expected by 4 p.m. today.
Mar 25, 2026 - 11:43 EDT

Update - Maintenance affecting university systems and services is ongoing with the following impacts:

- Data in university systems are experiencing refresh delays and may be out of date.
- New sponsored account requests and updates to existing sponsored accounts are delayed and aren't being processed at this time.

Additional services may be temporarily unavailable or experience degraded performance during this maintenance. Updates will continue to be posted to Statuspage as available.
Mar 24, 2026 - 12:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 2026 - 06:20 EDT

Scheduled - IT teams are conducting unplanned maintenance that may affect university systems and services. Some services may be temporarily unavailable or experience degraded performance.

As a result, Registrar Self-Service Banner is down, which includes course registration add/drop, viewing grades, viewing course schedules, viewing unofficial transcripts, and other Registrar functions.

Updates will be posted to StatusPage as available.
Mar 24, 2026 06:20-12:20 EDT

Intermittent errors and fluctuating usage limits l Claude.ai

Monitoring - The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT

Investigating - IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Under Maintenance

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Past Incidents

Mar 30, 2026

No incidents reported today.

Mar 29, 2026

Planned Maintenance | IntelliBUY (JAGGAER)

Completed - The scheduled maintenance has been completed.
Mar 29, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 EDT

Scheduled - The IntelliBUY procurement system will be unavailable during scheduled maintenance from Friday, March 27, at 6 p.m. PT / 9 p.m. ET / 1 a.m. GT through Sunday, March 29, at 9 a.m. PT / 12 p.m. ET / 4 p.m. GT, to support the JAGGAER Version 26.1 platform release. For more information, review the IntelliBUY: March 2026 release notes.

During the maintenance, faculty, staff, and other community members will be unable to log in to IntelliBUY to procure goods and services, onboard suppliers, or submit and review contracts.

Service will resume before the start of business on Monday, March 30.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 25, 16:02 EDT

Mar 28, 2026

No incidents reported.

Mar 27, 2026

Unresolved incidents: Falcon Installation l Managed Computers, Unplanned Maintenance l Banner Self-Service, Unplanned Maintenance l University Systems.

Mar 26, 2026

Mar 25, 2026

Mar 24, 2026

Wired and Wireless Network Outage | Nightingale Hall

Resolved - This issue has been fully resolved.
Mar 24, 17:54 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 10:29 EDT

Investigating - IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 24, 09:52 EDT

Mar 23, 2026

Scheduled Maintenance | London SSO

Completed - The scheduled maintenance has been completed.
Mar 23, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 12:30 EDT

Scheduled - Maintenance to upgrade single sign‑on (SSO) for the London campus will take place at 5:30 p.m. GT today, Monday, March 23. Community members on the London campus may experience a brief interruption to SSO services during the short maintenance window.

This maintenance affects the London campus only. If you experience login issues, wait a few minutes and try again.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 23, 10:57 EDT

Mar 22, 2026

Degraded Service | Workday

Resolved - This incident has been resolved, Workday functions are restored.
Mar 22, 14:31 EDT

Identified - IT teams are aware of a Workday system degradation currently being addressed by Workday.

During this time, some users may experience performance issues, including delays or failures when completing actions such as uploading documents or running processes in Workday. Scheduled reports and integrations may also be impacted.

Workday has identified the issue and is actively implementing a fix. Updates will be shared as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 22, 13:36 EDT

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

Unresolved incident: Intermittent errors and fluctuating usage limits l Claude.ai.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.