Service Degradation | ServiceNow Advisor Forms
Monitoring - IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
Sep 04, 2026 - 16:31 EDT
Update - IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
Sep 04, 2026 - 16:31 EDT
Identified - IT teams are actively working to restore services to the ServiceNow Advisor Form. Advisors may experience delays or error messages when attempting to add or remove holds through Advisor Forms.

Advisors shouldn’t repeat hold transactions while this issue is being resolved. Please note that a hold may be successfully added to a student's record even if the transaction appears to fail or returns an error message.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 03, 2026 - 12:13 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet Operational
Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
IntelliBUY Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Operational
Claude by Anthropic Operational
Microsoft Copilot Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 4, 2026

Unresolved incident: Service Degradation | ServiceNow Advisor Forms.

Sep 3, 2026

Scheduled Maintenance | Student Hub
Completed - The scheduled maintenance has been completed.
Sep 3, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 3, 13:06 EDT
Scheduled - Maintenance to the Student Hub is scheduled from 6 p.m. to 7:30 p.m. ET, Thursday, September 3 to prepare for the fall semester. The Student Hub, including I Am Here attendance verification, will be unavailable for a brief period during the maintenance window.

Upon completion of the maintenance, all services will resume as normal.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 3, 13:06 EDT
Annual Adobe License Renewal l Global
Resolved - The annual Adobe license renewal has been completed. For more information about Adobe at Northeastern, please visit adobe.northeastern.edu.
Sep 3, 14:37 EDT
Monitoring - When launching Adobe software with Northeastern accounts, an Adobe license warning message may appear. The error is expected and related to the annual Adobe license renewal process underway.

There's no interruption to Adobe services at this time. The community can continue to access Adobe applications despite the warning message.

This issue is being monitored while the license renewal is completed. Updates will be posted as needed. If you're unable to access an Adobe application or experience issues beyond the warning message, please contact the ITS Service Desk.
Aug 24, 09:58 EDT

Sep 2, 2026

Scheduled Network Maintenance | NYC Campus
Completed - The scheduled maintenance has been completed.
Sep 2, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 EDT
Scheduled - Maintenance to the wireless network across the NYC campus is scheduled from 7 p.m. to 8 a.m. ET on Wednesday, September 2.

During this maintenance, wireless network connectivity may be briefly unavailable for up to five minutes while network updates are completed. Updates will be posted here as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 2, 16:59 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Service Outage | Single Sign-on
Resolved - IT teams have implemented a fix for some students experiencing issues with SSO. This is resolved.
Aug 27, 23:11 EDT
Investigating - IT teams are investigating reports that some students are unable to sign in to Single Sign-On (SSO) applications, including the Student Hub and Canvas. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 27, 22:28 EDT
Scheduled Wireless Network Maintenance | Boston Campus
Completed - The scheduled maintenance has been completed.
Aug 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:00 EDT
Scheduled - Maintenance to the wireless network across the Boston campus is scheduled from 10 p.m. ET on Wednesday, August 26 through 2 a.m. ET on Thursday, August 27.

During this maintenance window, community members may experience a brief interruption to wireless network connectivity lasting up to 5 minutes as work continues to modernize the Boston campus network. Updates will be posted here as needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 26, 11:52 EDT

Aug 26, 2026

Aug 25, 2026

Service Degradation | Workday
Resolved - Workday has resolved the service disruption, and services are operating normally.
Aug 25, 13:25 EDT
Investigating - Workday is reporting a disruption to its service, which includes Northeastern's Workday system. Northeastern teams are in contact with Workday and will share updates to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 24, 09:30 EDT
Scheduled Wireless Network Maintenance | Boston Campus
Completed - The scheduled maintenance has been completed.
Aug 25, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 22:00 EDT
Scheduled - Maintenance to the wireless network across the Boston campus is scheduled from 10 p.m. ET on Monday, August 24 through 4:00 a.m. ET on Tuesday, August 25.

During this maintenance window, community members may experience a brief interruption to wireless network connectivity lasting up to 5 minutes as work continues to modernize the Boston campus network. Updates will be posted here as needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 20, 15:23 EDT

Aug 24, 2026

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Shibboleth Single Sign On (SSO) is down
Resolved - Services are still operating normally. This issue is resolved.
Aug 21, 09:51 EDT
Monitoring - IT teams have resolved this issue and are monitoring service to ensure stability.
Aug 20, 21:32 EDT
Update - IT teams have resolved this issue and are monitoring service to ensure stability.
Aug 20, 21:31 EDT
Identified - IT teams are implementing a fix for an issue affecting Shibboleth single sign-on (SSO). As a result, access to Banner, Library services, and other services using Shibboleth for sign-on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 20, 21:11 EDT
Scheduled Network Maintenance | Boston Campus
Completed - The scheduled maintenance has been completed.
Aug 21, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 EDT
Scheduled - Maintenance to network switches across the Boston campus is scheduled from 10 p.m. ET on Thursday, August 20 through 2:00 a.m. ET on Friday, August 21.

During this maintenance window, community members may experience a brief interruption to wired and wireless network connectivity lasting up to 15 minutes as work continues to modernize the Boston campus network. Updates will be posted here as needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 20, 16:47 EDT
← Incident History Powered by Atlassian Statuspage