Service Outage | Salesforce Advisor Change and Leave of Absence form
Update - The Leave of Absence (LOA) form is also impacted within Salesforce. Fixes have been developed for both Advisor Change Request and LOA forma, and IT teams are actively testing to validate the solution.

In the meantime, advisors can submit change request and LOA tickets to the Registrar's Office.
May 13, 2026 - 14:32 EDT
Update - IT teams are actively implementing a fix, and work is ongoing to resolve this issue.

In the meantime, advisors can submit change request tickets to the Registrar's Office.
May 12, 2026 - 14:57 EDT
Update - Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11

If changes need to be submitted prior to May 11, advisors can submit change request tickets to the Registrar's Office.
May 07, 2026 - 11:12 EDT
Identified - The issue has been identified and a fix is being implemented.
May 05, 2026 - 16:17 EDT
Update - Northeastern teams have implemented a temporary process to request advisor changes.

Advisors can submit advisor change request tickets to the Registrar's Office.
May 05, 2026 - 14:55 EDT
Investigating - IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.

Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 05, 2026 - 10:55 EDT
Scheduled Maintenance | Network Firewall
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 08, 2026 - 09:00 EDT
Scheduled - IT teams will perform routine scheduled maintenance to the network firewalls on Friday, May 8, at 9 a.m. ET through Friday, May 15 at 1 p.m. ET.

No service disruption is expected. Network traffic will be closely monitored throughout the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 8, 2026 09:00 - May 15, 2026 13:00 EDT
Service Disruption l Canvas
Monitoring - Northeastern’s Canvas instance has now been re‑enabled following both Instructure’s restoration of service and university validation steps. Instructure, the vendor, has published a set of FAQs about the incident and what to expect.

Northeastern IT teams will continue to monitor and engage with the vendor; As the broader platform continues to stabilize, intermittent service disruptions may still occur. Faculty continuity guidance shared previously will remain available should it be needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 08, 2026 - 08:53 EDT
Update - Instructure has indicated that Canvas service has been partially restored at the platform level following its response to a cybersecurity incident affecting the education sector.

Northeastern is keeping its Canvas instance offline temporarily while IT teams complete validation steps and review additional information from the vendor. The university has developed continuity guidance for faculty to support teaching and learning during this period. Faculty should continue instruction using alternative tools while this review is completed.
May 08, 2026 - 00:33 EDT
Identified - Instructure, the company that provides Canvas, is responding to a major cybersecurity incident affecting its platform across the education sector. As a result, Canvas remains unavailable as the vendor works on its response.

The university has developed continuity guidance for faculty to support teaching and learning if the disruption is prolonged. In the short term, faculty members should continue teaching courses and work to maintain educational continuity without Canvas.
May 07, 2026 - 20:03 EDT
Investigating - IT teams are investigating an issue impacting Canvas, the learning management system. The vendor, Instructure, is currently experiencing a service disruption affecting access to Canvas.

While work is underway to resolve the issue, community members are advised to avoid using Canvas at this time. Northeastern IT teams are actively monitoring the situation and coordinating with Instructure.

Updates will be shared to the IT Statuspage as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 07, 2026 - 16:43 EDT
Intermittent errors and fluctuating usage limits l Claude.ai
Monitoring - The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT
Investigating - IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

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Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
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Administration and Business Degraded Performance
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ePAWs (Grant Management) Operational
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Workday Operational
Artificial Intelligence Degraded Performance
Claude by Anthropic Degraded Performance
Microsoft Copilot Operational
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NUwave (Wireless Network / Access Points) Operational
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Amazon Web Services (AWS) Operational
Azure Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance | Cahners Hall, Cargil, Dockser, Kariotis, and Stearns May 14, 2026 22:00 - May 15, 2026 02:00 EDT

Maintenance to upgrade network switches in Cahners Hall, Cargil, Dockser, Kariotis, and Stearns is scheduled from 10 p.m. to 2 a.m. ET on Thursday, May 14. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on May 13, 2026 - 09:53 EDT
May 14, 2026
ServiceNow Upgrade | Scheduled Outage
Completed - The scheduled maintenance has been completed.
May 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:00 EDT
Scheduled - ServiceNow will be upgraded to the Zurich platform from 8 p.m. - midnight ET on Wednesday, May 13. Community members may experience intermittent service outages or performance issues during the maintenance window.

All university ServiceNow instances, sites, and functionalities will be impacted. This includes the service portals: Facilities, Global Services, Human Resources, IT Services, ITS Finance, Registrar, Student Financial Services, Student Support Initiative, Planning, Real Estate, and Facilities, as well as Timesheet.

Agent views will also be impacted, as will access to the Now Mobile app, 3CLogic, and Five9 calling. Any inbound emails will be processed by ServiceNow in the order they were received once the upgrade has been completed.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 12, 09:44 EDT
May 13, 2026
Log In Errors | OGC sunapsis, OGS sunapsis, uAchieve, and ePaws
Resolved - Single sign-on (SSO) errors affecting OGC Sunapsis, OGS Sunapsis, uAchieve, and ePaws have been resolved. Services are operating normally.
May 13, 16:44 EDT
Monitoring - Single sign-on (SSO) errors affecting OGC sunapsis, OGS sunapsis, uAchieve, and ePaws are resolved. IT teams will continue to monitor the services to ensure ongoing system stability.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 12, 14:49 EDT
Investigating - IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors for OGC sunapsis, OGS sunapsis, uAchieve, and ePaws. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 12, 14:06 EDT
May 12, 2026
May 11, 2026
Scheduled Maintenance | Wireless Network (Boston and Boston Metro)
Completed - The scheduled maintenance has been completed.
May 11, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 EDT
Scheduled - Maintenance to the wireless network in the Boston and Boston Metro areas is scheduled for Sunday, May 11 from 10 p.m. to 11 p.m. ET.

During the maintenance window, community members on the Boston, Burlington, Dedham, and Nahant campuses may experience a brief disruption to wireless connectivity. The wireless network will resume normal operation at the end of the maintenance window.

If you experience issues after the maintenance window or have questions, please contact the contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 7, 14:37 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

Unresolved incidents: Scheduled Maintenance | Network Firewall, Service Disruption l Canvas.

May 7, 2026
The Family Hub | Scheduled Outage
Completed - The scheduled maintenance has been completed.
May 7, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 EDT
Scheduled - Maintenance to upgrade the Family Hub will take place from 6-7:30 p.m. ET on Thursday, May 7.

Community members will not have access to the Family Hub during the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 5, 15:07 EDT
Scheduled Maintenance | Husky Card System
Completed - The scheduled maintenance has been completed.
May 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 EDT
Scheduled - Maintenance to the Husky Card system is scheduled for Thursday, May 7 from 5 a.m. to 6 a.m. ET. This maintenance is to enhance system performance.

  • During this time, some services may be limited:

    • Door, proctor, gym, and library access: CBORD and GET mobile apps will not work. Physical Husky Cards may work in some locations.

    • Husky Card Preferences website: https://huskycardcenter.neu.edu will not be available.

    • Printing services: PaperCut printing will continue to operate, but balances may be temporarily inaccurate.

    • Dining and on-campus vendors: Husky Card payments will work offline without interruption, though balances may not be accurate temporarily.

    • Off-campus vendors: Husky Card payments will not be accepted.

    • Husky Card production: Unavailable during the maintenance window.


    Community members that are locked out without their Husky Card should visit the nearest proctor station to contact the on-call staff. Services are expected to return to normal after completion.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
    May 6, 15:34 EDT
May 6, 2026

No incidents reported.

May 5, 2026
Service Outage l Husky Card Access
Resolved - The issue affecting Husky Card Services across the Boston campus has been resolved. Card access has been restored, and the vendor is actively monitoring system health to ensure continued stability.

Thank you for your patience while this issue was addressed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the https://service.northeastern
May 5, 23:56 EDT
Investigating - IT teams are investigating an issue affecting Husky Card Services across the Boston campus. Community members may have difficulty accessing facilities that rely on card readers at this time.

Residential Life staff are available to assist with accessing facilities. Please visit a proctor station for assistance.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
May 5, 23:19 EDT
May 4, 2026
Service Down l Workday
Resolved - Workday has fully restored service.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
May 4, 20:41 EDT
Monitoring - There have been reports of successful logins, however Workday is reporting slow load times and intermittent delays navigating the system. Northeastern teams have engaged the vendor and will continue to share updates as they become available.
May 4, 17:33 EDT
Investigating - Workday is reporting a disruption to its service, which includes Northeastern's Workday system. Northeastern teams are in contact with Workday and will share updates to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 4, 17:12 EDT
Increased Errors l Canvas
Resolved - Instructure, the vendor, has restored service to Canvas.

To report any additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
May 4, 20:15 EDT
Monitoring - Canvas is investigating errors and increased slowness, which are impacting the Northeastern community. Northeastern teams are monitoring the Canvas status at https://status.instructure.com/incidents/7y1x3qd9sj51.
May 4, 20:03 EDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
London TargetConnect SSO Upgrade | Scheduled Outage
Completed - The scheduled maintenance has been completed.
Apr 30, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 14:30 EDT
Scheduled - Maintenance to upgrade single sign on (SSO) for the London TargetConnect application will take place from 6:30 – 9:30 p.m. GT on Thursday, April 30. Community members should expect a 30 minute service outage during the maintenance window.

Following this SSO upgrade, access to the application will follow the same path. The look and steps of logging in will be different; site users will need to use their current Microsoft 365 account and Northeastern email account login.

Visit 1login.its.northeastern.edu to learn more about this initiative to simplify the university's SSO experience.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 27, 15:20 EDT
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