All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Uptime over the past 90 days. View historical uptime.
Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet Operational
Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Operational
90 days ago
99.65 % uptime
Today
Claude by Anthropic Operational
90 days ago
99.3 % uptime
Today
Microsoft Copilot Operational
90 days ago
100.0 % uptime
Today
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 7, 2026
Network Outage l Dodge Hall, Boston Campus
Resolved - IT teams have confirmed that the network is fully operational in Dodge.
Mar 7, 07:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 19:51 EST
Identified - A power issue affected the first-floor network closet, contributing to the service disruption.
Mar 6, 19:48 EST
Investigating - IT teams are investigating reports of a network outage in Dodge Hall on Boston campus affecting wired and wireless internet. Staff are en route to site. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 6, 18:32 EST
Mar 6, 2026
Scheduled Network Outage | West Village E and Burstein Hall in Boston
Completed - The scheduled maintenance has been completed.
Mar 6, 10:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in West Village E and Burstein Hall in Boston on Friday, March 6, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 26, 12:36 EST
Mar 5, 2026
Service Outage l Churchill Hall
Postmortem - Read details
Mar 6, 12:08 EST
Resolved - This incident has been resolved.
Mar 5, 19:13 EST
Investigating - IT teams are investigating reports of a service outage impacting the third floor of Churchill Hall. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 5, 16:55 EST
Scheduled Network Outage | West Village A and West Village F in Boston
Completed - The scheduled maintenance has been completed.
Mar 5, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in West Village A and West Village F in Boston on Thursday, March 5, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 26, 12:33 EST
Mar 4, 2026
Scheduled Network Outage | Davenport A, 10 Coventry Street, 768 Columbus Ave, 780 Columbus Ave in Boston
Completed - The scheduled maintenance has been completed.
Mar 4, 12:37 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in Davenport A, 10 Coventry Street, 768 Columbus Ave, 780 Columbus Ave in Boston on Wednesday, March 4, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 25, 14:18 EST
Mar 3, 2026
Scheduled Outage | Employee Hub and Student Hub
Completed - The scheduled maintenance has been completed.
Mar 3, 18:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:30 EST
Scheduled - Maintenance to upgrade the Employee Hub and Student Hub will begin at 3 p.m. PT, 6 p.m. ET, 11 p.m. GT today, Tuesday, March 3. Community members will not have access to The Hubs during the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 3, 13:38 EST
Scheduled Network Outage | Davenport Commons B in Boston
Completed - The scheduled maintenance has been completed.
Mar 3, 12:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in Davenport Commons B in Boston on Tuesday, March 3, between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 25, 14:12 EST
Mar 2, 2026
Scheduled Network Outage | East Village in Boston
Completed - The scheduled maintenance has been completed.
Mar 2, 14:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 08:30 EST
Scheduled - Access to the wired and wireless network will be intermittently unavailable in East Village in Boston on Monday, March 2 and Tuesday, March 3 between 8:30 a.m. to 4:30 p.m. ET. The network outage will last up to 20 minutes at a time on both days.

To prepare for the service disruption, impacted community members are advised to bring their physical Husky Cards for access to the buildings and to make alternate work arrangements if Wi-Fi and printing are needed.

All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 25, 11:28 EST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
MFA Authentication Errors | Duo
Resolved - This issue has been fully resolved.
Feb 24, 18:04 EST
Monitoring - DUO has deployed a fix for the U.S-wide outage and they are now seeing successful authentications. IT Services has confirmed that service has been restored.

Community members still encountering errors logging in to Northeastern services should contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 23, 11:48 EST
Update - While this issue is ongoing, students can register for courses directly in Self Service Banner by visiting: https://nubanner.neu.edu/StudentRegistrationSsb
Feb 23, 10:54 EST
Investigating - Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Feb 23, 10:00 EST
Feb 23, 2026
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

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