All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
Family / Other Accounts Operational
Single Sign On (SSO) Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet Operational
Course Registration and Management Operational
Employee Hub Operational
ePAWs (Grant Management) Operational
IntelliBUY Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Operational
Claude by Anthropic Operational
Microsoft Copilot Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute Operational
Discovery Cluster Storage Operational
Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
Student Hub Operational
Teaching and Learning Operational
Canvas Operational
Panopto Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance | Boston Campus Aug 7, 2026 22:00 - Aug 8, 2026 02:00 EDT

Maintenance to the wireless network is scheduled from 10:00 p.m. ET on Friday, August 7, 2026, through 2:00 a.m. ET on Saturday, August 8, 2026.

During this maintenance window, community members may experience a brief interruption to wireless network connectivity lasting up to 5 minutes as part of ongoing work to modernize the Boston campus network. Updates will be posted here as needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Aug 06, 2026 - 16:24 EDT

WordPress Update | Sites at Northeastern Aug 11, 2026 00:00-00:30 EDT

Sites at Northeastern will be updated from WordPress 6.9.5 to 7.0.2 on August 11, 2026, from 12 to 12:30 a.m. ET.

No outage is expected. Community members editing Sites at Northeastern during the maintenance window may experience slower service or a brief disruption. Site visitors are not expected to experience an interruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Aug 07, 2026 - 15:13 EDT

Aug 7, 2026

Advising Appointments l College of Professional Studies
Resolved - IT teams and the vendor have identified the issue and put in a fix. The CPS advising appointment booking service is back up and working normally.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 7, 16:17 EDT
Update - Investigations show that some appointments are being booked successfully in the system, while some aren't properly syncing to advisors' Outlook calendars. CPS students can continue booking appointments, but should inform their advisor by email when they do to avoid possible confusion.

In the meantime, IT teams have escalated to the third-party vendor to identify a fix for the issue and fully restore service. The vendor expects an update by 4 p.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 7, 13:18 EDT
Investigating - CPS Advising appointment bookings are currently unavailable. IT teams are investigating an issue where students are receiving appointment confirmation notifications; however, the appointments aren't being successfully booked in the system.

IT teams are working as quickly as possible to identify the cause of the issue and restore normal functionality. Additional updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 6, 15:12 EDT

Aug 6, 2026

Network Disruptions l Global
Resolved - All service has been restored. To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 6, 14:54 EDT
Monitoring - IT teams put in a fix and impacted services appear to be returning to normal. Teams continue to monitor.
Aug 6, 10:31 EDT
Investigating - IT teams are currently investigating reports of disruptions to certain wired and wireless connections on the Boston, Nahant, and Oakland campuses. Additional updates will be provided as more information becomes available.

To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 6, 10:10 EDT
Websphere Outage l Global
Resolved - All services have been restored. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 6, 10:00 EDT
Monitoring - IT teams have restored service and members of the university community once again have access to the impacted services. Teams continue to monitor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 4, 15:32 EDT
Update - IT teams continue to investigate and work to restore services as quickly as possible.
Aug 4, 11:30 EDT
Investigating - IT teams are investigating an outage impacting WebSphere, which is affecting several services, including NUPay payment processing. Members of the university community may experience issues accessing impacted services or completing payment transactions at this time.

Technical teams are actively investigating the issue and working to restore service as quickly as possible. Additional updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 4, 10:36 EDT

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Wireless Certificate Update l Global
Completed - For help with wireless connectivity, IT Service Desk is available. Please call 617.373.HELP (4357), email help@northeastern.edu, or visit the Tech Service Portal for further assistance.
Aug 4, 10:20 EDT
Verifying - The wireless certificate update was completed successfully. If you have any issues connecting, please try forgetting and reconnecting to the network.

The IT Service Desk is available to help, Please call 617.373.HELP (4357), email help@northeastern.edu, or visit the Tech Service Portal for further assistance.
Jul 15, 09:07 EDT
Scheduled - IT Services has updated Northeastern’s wireless security certificate for NUwave and eduroam.

When connecting to NUwave or eduroam for the first time after this update, you may see a pop-up prompting you to accept a new wireless certificate. This is expected behavior, and you can safely accept the new certificate to continue connecting to the network.

If you experience any issues connecting to the wireless network, you may need to forget the network and reconnect.

For help, please contact the IT Service Desk at 617.373.HELP (4357), email help@northeastern.edu, or visit the Tech Service Portal.
Jul 15, 08:29 EDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Scheduled Network Maintenance | Boston Campus
Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 22:00 EDT
Scheduled - Maintenance to the Boston campus network is scheduled from 10 p.m. ET on Friday, July 31, 2026, to 2 a.m. ET on Saturday, August 1, 2026.

During this maintenance window, community members may experience service interruptions to Northeastern systems, including but not limited to:

-Student, Employee, and Family Hubs
-Banner
-ServiceNow
-Husky Card

If you experience an interruption during the maintenance window, please wait a few minutes and try again.

If issues continue after the maintenance window ends, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 30, 17:02 EDT

Jul 31, 2026

Jul 30, 2026

SSO Login Update | Gallagher (Student Healthcare)
Completed - The scheduled maintenance has been completed.
Jul 30, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 17:00 EDT
Scheduled - As a part of the 1Login initiative, maintenance to upgrade Gallagher (Student Healthcare) log in experience from 5 p.m. to 6 p.m. on Thursday, July 30. Community members may experience degraded services and an outage of up to 30 minutes during the maintenance window.

If an error message is encountered after the maintenance has been completed, clear your cache and attempt to log in again.

For more information about this initiative, visit the 1Login site.

If you require troubleshooting or IT support related to this change, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 28, 16:26 EDT

Jul 29, 2026

Scheduled Network Maintenance | Richards Hall
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 EDT
Scheduled - Maintenance to upgrade network switches in Richards Hall is scheduled from 9 p.m. to 4 a.m. ET on Tuesday, July 28. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 13, 11:06 EDT

Jul 28, 2026

Scheduled Network Maintenance | International Village
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 18:00 EDT
Scheduled - Maintenance to upgrade network switches in International Village's rooms 402 and 031 is scheduled from 6 p.m. to 10 p.m. ET on Tuesday, July 28. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 27, 17:19 EDT
Scheduled Network Maintenance | Columbus Garage and Ren Park
Completed - The scheduled maintenance has been completed.
Jul 28, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 EDT
Scheduled - Maintenance to upgrade network switches in Columbus Garage along with Ren Park's Garage, room 160, and NUPD is scheduled from 8 a.m. to 2 p.m. ET on Tuesday, July 28. Brief outages to the wired and wireless network may occur during this time, lasting up to 15 minutes.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 27, 17:19 EDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Scheduled Network Maintenance | Willis Hall
Completed - The scheduled maintenance has been completed.
Jul 25, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in Willis Hall is scheduled from 9 a.m. to 5 p.m. ET on Saturday, July 25. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:32 EDT

Jul 24, 2026

Scheduled Network Maintenance | 335 & 337 Huntington
Completed - The scheduled maintenance has been completed.
Jul 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 09:00 EDT
Scheduled - Maintenance to upgrade access point (AP) switches in 335 and 337 Huntington is scheduled from 9 a.m. to 5 p.m. ET on Friday, July 24. Wireless network services will be available but may run slower than normal.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 16:32 EDT
Network Outage | Hastings Hall
Resolved - IT teams have implemented a fix and the network power is restored.
Jul 24, 10:09 EDT
Identified - IT teams have investigated reports of a network outage in Hastings Hall and are working to implement a fix. This network outage is impacting the wired and wireless network.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 24, 10:01 EDT
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