Service Outage | Salesforce Advisor Change, Leave of Absence, and Late Course Registration forms
Monitoring - IT teams have implemented a fix for approval workflows affecting the Individual Instruction Registration Form (IIRF) andLate Course Registration form.

IT teams will continue to monitor these services to ensure stability.
May 20, 2026 - 14:17 EDT
Update - The Advisor Change Request and LOA forms are back to operating within Salesforce as of May 18.

IT teams have identified workflow issues affecting the Individual Instruction Registration Form (IIRF) and the Late Course Registration form in Salesforce. A workaround is currently in place, and students can continue submitting both forms as needed.

Work is underway to restore full functionality as quickly as possible.
May 20, 2026 - 13:29 EDT
Update - The Leave of Absence (LOA) form is also impacted within Salesforce. Fixes have been developed for both Advisor Change Request and LOA forma, and IT teams are actively testing to validate the solution.

In the meantime, advisors can submit change request and LOA tickets to the Registrar's Office.
May 13, 2026 - 14:32 EDT
Update - IT teams are actively implementing a fix, and work is ongoing to resolve this issue.

In the meantime, advisors can submit change request tickets to the Registrar's Office.
May 12, 2026 - 14:57 EDT
Update - Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11

If changes need to be submitted prior to May 11, advisors can submit change request tickets to the Registrar's Office.
May 07, 2026 - 11:12 EDT
Identified - The issue has been identified and a fix is being implemented.
May 05, 2026 - 16:17 EDT
Update - Northeastern teams have implemented a temporary process to request advisor changes.

Advisors can submit advisor change request tickets to the Registrar's Office.
May 05, 2026 - 14:55 EDT
Investigating - IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.

Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 05, 2026 - 10:55 EDT
Service Disruption l Canvas
Monitoring - Northeastern’s Canvas instance has now been re‑enabled following both Instructure’s restoration of service and university validation steps. Instructure, the vendor, has published a set of FAQs about the incident and what to expect.

Northeastern IT teams will continue to monitor and engage with the vendor; As the broader platform continues to stabilize, intermittent service disruptions may still occur. Faculty continuity guidance shared previously will remain available should it be needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 08, 2026 - 08:53 EDT
Update - Instructure has indicated that Canvas service has been partially restored at the platform level following its response to a cybersecurity incident affecting the education sector.

Northeastern is keeping its Canvas instance offline temporarily while IT teams complete validation steps and review additional information from the vendor. The university has developed continuity guidance for faculty to support teaching and learning during this period. Faculty should continue instruction using alternative tools while this review is completed.
May 08, 2026 - 00:33 EDT
Identified - Instructure, the company that provides Canvas, is responding to a major cybersecurity incident affecting its platform across the education sector. As a result, Canvas remains unavailable as the vendor works on its response.

The university has developed continuity guidance for faculty to support teaching and learning if the disruption is prolonged. In the short term, faculty members should continue teaching courses and work to maintain educational continuity without Canvas.
May 07, 2026 - 20:03 EDT
Investigating - IT teams are investigating an issue impacting Canvas, the learning management system. The vendor, Instructure, is currently experiencing a service disruption affecting access to Canvas.

While work is underway to resolve the issue, community members are advised to avoid using Canvas at this time. Northeastern IT teams are actively monitoring the situation and coordinating with Instructure.

Updates will be shared to the IT Statuspage as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 07, 2026 - 16:43 EDT
Intermittent errors and fluctuating usage limits l Claude.ai
Monitoring - The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT
Investigating - IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
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Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security Push Delivery Operational
Duo Security SMS Message Delivery Operational
Faculty / Staff Accounts Operational
Family Hub Operational
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Single Sign On (SSO) Operational
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Administration and Business Operational
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Employee Hub Operational
ePAWs (Grant Management) Operational
IntelliBUY Operational
Salesforce Operational
ServiceNow Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) Operational
Workday Operational
Artificial Intelligence Degraded Performance
Claude by Anthropic Degraded Performance
Microsoft Copilot Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution Operational
Exchange (Email) Operational
five9 Automated Call Distribution Operational
G Suite Operational
LISTSERV Operational
Microsoft Excel Operational
Microsoft SharePoint Operational
Microsoft Teams Operational
Microsoft Word Operational
Computing and Software Operational
Jamf Operational
Microsoft InTune Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) Operational
Enterprise Systems Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) Operational
NUwave (Wireless Network / Access Points) Operational
VPN Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure Operational
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Research Computing Operational
Discovery Cluster Compute Operational
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Open onDemand Operational
Schrodinger / Maestro Operational
Spaces at Northeastern Operational
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Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) Operational
I Am Here Operational
Student Billing (Outsystems Link) Operational
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Zoom Web Client Operational
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Sites at Northeastern Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance | Columbus Garage, Columbus Place, Ruggles, Squashbusters May 21, 2026 22:00 - May 22, 2026 02:00 EDT

Maintenance to upgrade network switches in Cahners Hall, Cargil, Dockser, Kariotis, and Stearns is scheduled from 10 p.m. to 2 a.m. ET on Thursday, May 14. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on May 18, 2026 - 16:15 EDT

Scheduled Network Maintenance | Renaissance Park and Renaissance Park Garage May 28, 2026 22:00 - May 29, 2026 02:00 EDT

Maintenance to upgrade network switches in Renaissance Park and Renaissance Park Garage is scheduled from 10 p.m. to 2 a.m. ET on Thursday, May 28. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on May 20, 2026 - 15:17 EDT

Scheduled Network Maintenance | Cabot, Dodge, Robinson, Hurtig Jun 4, 2026 22:00 - Jun 5, 2026 02:00 EDT

Maintenance to upgrade network switches in Cabot, Dodge, Robinso, and Hurtig is scheduled from 10 p.m. to 2 a.m. ET on Thursday, June 4. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on May 20, 2026 - 15:25 EDT

Scheduled Network Maintenance | Mugar Jun 11, 2026 22:00 - Jun 12, 2026 02:00 EDT

Maintenance to upgrade network switches in Mugar is scheduled from 10 p.m. to 2 a.m. ET on Thursday, June 11. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on May 20, 2026 - 15:28 EDT

Scheduled Network Maintenance | Lake Hall, Meserve, Shillman, Nightingale Jun 18, 2026 22:00 - Jun 19, 2026 02:00 EDT

Maintenance to upgrade network switches in Lake Hall, Meserve, Shillman, and Nightingale is scheduled from 10 p.m. to 2 a.m. ET on Thursday, June 18. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on May 20, 2026 - 15:32 EDT
May 21, 2026

No incidents reported today.

May 20, 2026

Unresolved incident: Service Outage | Salesforce Advisor Change, Leave of Absence, and Late Course Registration forms.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Scheduled Maintenance | Network Firewall
Completed - The scheduled maintenance has been completed.
May 15, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:00 EDT
Scheduled - IT teams will perform routine scheduled maintenance to the network firewalls on Friday, May 8, at 9 a.m. ET through Friday, May 15 at 1 p.m. ET.

No service disruption is expected. Network traffic will be closely monitored throughout the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 7, 14:36 EDT
Scheduled Network Maintenance | Cahners Hall, Cargil, Dockser, Kariotis, and Stearns
Completed - The scheduled maintenance has been completed.
May 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 EDT
Scheduled - Maintenance to upgrade network switches in Cahners Hall, Cargil, Dockser, Kariotis, and Stearns is scheduled from 10 p.m. to 2 a.m. ET on Thursday, May 14. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 13, 09:53 EDT
May 14, 2026
ServiceNow Upgrade | Scheduled Outage
Completed - The scheduled maintenance has been completed.
May 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:00 EDT
Scheduled - ServiceNow will be upgraded to the Zurich platform from 8 p.m. - midnight ET on Wednesday, May 13. Community members may experience intermittent service outages or performance issues during the maintenance window.

All university ServiceNow instances, sites, and functionalities will be impacted. This includes the service portals: Facilities, Global Services, Human Resources, IT Services, ITS Finance, Registrar, Student Financial Services, Student Support Initiative, Planning, Real Estate, and Facilities, as well as Timesheet.

Agent views will also be impacted, as will access to the Now Mobile app, 3CLogic, and Five9 calling. Any inbound emails will be processed by ServiceNow in the order they were received once the upgrade has been completed.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 12, 09:44 EDT
May 13, 2026
Log In Errors | OGC sunapsis, OGS sunapsis, uAchieve, and ePaws
Resolved - Single sign-on (SSO) errors affecting OGC Sunapsis, OGS Sunapsis, uAchieve, and ePaws have been resolved. Services are operating normally.
May 13, 16:44 EDT
Monitoring - Single sign-on (SSO) errors affecting OGC sunapsis, OGS sunapsis, uAchieve, and ePaws are resolved. IT teams will continue to monitor the services to ensure ongoing system stability.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
May 12, 14:49 EDT
Investigating - IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors for OGC sunapsis, OGS sunapsis, uAchieve, and ePaws. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 12, 14:06 EDT
May 12, 2026
May 11, 2026
Scheduled Maintenance | Wireless Network (Boston and Boston Metro)
Completed - The scheduled maintenance has been completed.
May 11, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 EDT
Scheduled - Maintenance to the wireless network in the Boston and Boston Metro areas is scheduled for Sunday, May 11 from 10 p.m. to 11 p.m. ET.

During the maintenance window, community members on the Boston, Burlington, Dedham, and Nahant campuses may experience a brief disruption to wireless connectivity. The wireless network will resume normal operation at the end of the maintenance window.

If you experience issues after the maintenance window or have questions, please contact the contact the IT Service Desk.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 7, 14:37 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

Unresolved incident: Service Disruption l Canvas.

May 7, 2026
The Family Hub | Scheduled Outage
Completed - The scheduled maintenance has been completed.
May 7, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 EDT
Scheduled - Maintenance to upgrade the Family Hub will take place from 6-7:30 p.m. ET on Thursday, May 7.

Community members will not have access to the Family Hub during the 90-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
May 5, 15:07 EDT
Scheduled Maintenance | Husky Card System
Completed - The scheduled maintenance has been completed.
May 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 EDT
Scheduled - Maintenance to the Husky Card system is scheduled for Thursday, May 7 from 5 a.m. to 6 a.m. ET. This maintenance is to enhance system performance.

  • During this time, some services may be limited:

    • Door, proctor, gym, and library access: CBORD and GET mobile apps will not work. Physical Husky Cards may work in some locations.

    • Husky Card Preferences website: https://huskycardcenter.neu.edu will not be available.

    • Printing services: PaperCut printing will continue to operate, but balances may be temporarily inaccurate.

    • Dining and on-campus vendors: Husky Card payments will work offline without interruption, though balances may not be accurate temporarily.

    • Off-campus vendors: Husky Card payments will not be accepted.

    • Husky Card production: Unavailable during the maintenance window.


    Community members that are locked out without their Husky Card should visit the nearest proctor station to contact the on-call staff. Services are expected to return to normal after completion.

    For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
    May 6, 15:34 EDT
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