IT Services - Northeastern University Status

Intermittent errors and fluctuating usage limits l Claude.ai

Monitoring - The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases.

For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks.

For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
Mar 19, 2026 - 10:16 EDT

Investigating - IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated.

Updates will be shared as available.
Mar 13, 2026 - 11:46 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Past Incidents

Apr 19, 2026

No incidents reported today.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

Service Outage l Husky Card Access

Resolved - This incident has been resolved.
Apr 17, 10:56 EDT

Update - This incident is resolved. Services across impacted campuses are fully restored, including Toronto. IT teams have confirmed network stability and will continue routine monitoring to ensure continued performance.

Thank you for your patience during this disruption.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal: https://service.northeastern.edu/tech
Apr 17, 10:54 EDT

Update - IT teams are continuing to monitor the results. Local contacts have confirmed that most building access issues in Toronto are resolved, with a small number of buildings still impacted; teams are actively troubleshooting those remaining cases.

All other global campuses now have full building access restored.

Additional updates will be shared as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
ServiceNow
Apr 17, 10:33 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 20:43 EDT

Identified - A fix has been implemented and we are monitoring the results.
Apr 16, 19:54 EDT

Update - Husky Card service is currently impacting building access. All other services are operating as normal
Apr 16, 18:53 EDT

Update - We are continuing to investigate this issue.
Apr 16, 18:23 EDT

Investigating - IT teams are investigating reports of Husky Card (CS Gold) access issues impacting multiple campuses, resulting in the Northeastern community being unable to use Husky Card–dependent services, including building access.This issue is affecting the CS Gold/Husky Card service across the global network.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 16, 16:56 EDT

Apr 16, 2026

Falcon Installation l Managed Computers

Completed - The installation to university-managed computers is complete.
Apr 16, 20:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:30 EDT

Scheduled - As part of ongoing efforts to protect the university community and systems, Northeastern is installing the Falcon software from CrowdStrike on all university-managed computers. This software is meant to protect computers from malicious activities. Computer users, particularly Mac users, may receive system notifications from "Falcon Notifications" as a result. This is expected behavior and no action is required. If action is required, ITS will reach out directly with guidance and support.

If you have any questions, please contact the Office of Information Security, ois@northeastern.edu.
Mar 27, 16:19 EDT

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

Scheduled Network Maintenance | Marino Center

Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 EDT

Scheduled - Maintenance to upgrade network switches in Marino Center is scheduled from 12 a.m. to 2 a.m. ET on Friday, April 10. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 1, 16:37 EDT

Apr 9, 2026

Scheduled Network Maintenance | 271 Huntington, 300 Mass Ave, 109 Hemenway, Cushing Hall, Fenway Center

Completed - The scheduled maintenance has been completed.
Apr 9, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 EDT

Scheduled - Maintenance to upgrade network switches in 271 Huntington, 300 Mass Ave, 109 Hemenway, Cushing Hall, Fenway Center is scheduled from 10 p.m. to 2 a.m. ET on Thursday, April 9. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 1, 16:37 EDT

Degraded Service | PaperCut Print

Resolved - Papercut printing services are back to normal and IT teams have closed this incident.
Apr 9, 09:39 EDT

Identified - IT teams have identified a Papercut Printer service degradation.Print services are working slower than normal and printing will be delayed.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 8, 19:21 EDT

Scheduled Network Maintenance | Cullinane Hall, Hastings Hall, and Gainsborough Garage

Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:00 EDT

Scheduled - Maintenance to upgrade networks in Cullinane Hall, Hastings Hall, and Gainsborough Garage is scheduled from 10 p.m. to 2 a.m. ET on Wednesday, April 8. Brief outages may occur during this time.

If you experience a network interruption during the window, please wait a few minutes and reconnect. If issues persist after the maintenance window ends, please contact the IT Service Desk.

Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 1, 16:37 EDT

Apr 8, 2026

OGC Portal | Scheduled Outage

Completed - The scheduled maintenance has been completed.
Apr 8, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 18:00 EDT

Scheduled - Maintenance to upgrade the Office of the General Counsel portal Sunapsis application will take place from 6-8 p.m. ET on Wednesday, April 8. The OGC portal will be unavailable during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 8, 10:39 EDT

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.