IT Services - Northeastern University Status

All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational

Alumni Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Faculty / Staff Accounts Operational

Family Hub Operational

Family / Other Accounts Operational

Single Sign On (SSO) Operational

Past Incidents

Dec 9, 2025

No incidents reported today.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

Planned Power Outage | Network Outage in London

Completed - The scheduled maintenance has been completed.
Dec 6, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:30 EST

Scheduled - Network access will be unavailable in Devon House in London to prepare for a planned power outage during facility maintenance. The network will be unavailable in Devon beginning at 11:30 p.m. GT today, Friday, December 5.

To prepare for the power outage, impacted community members are advised to fully charge equipment batteries and power down any equipment connected to the network before the outage begins.

Following power restoration on Saturday, December 6, IT teams will work to test and repair any lingering network impacts. All systems are expected to be fully restored by the end of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Dec 5, 10:13 EST

Dec 5, 2025

Dec 4, 2025

Scheduled Maintenance | eRA System

Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 05:00 EST

Scheduled - Scheduled maintenance to the ePAWS, eCD and eCLAWS electronic research administration tools will take place on Thursday, December 4 from 5-6 a.m. ET to deploy bug fixes and system improvements.

During the maintenance window, faculty and staff will not be able to access eCLAWs or eCD for research-related contracts or university conflict disclosures.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Dec 3, 16:12 EST

Dec 3, 2025

Degraded Network Service | Carter in Boston

Resolved - The network fiber has been repaired for Carter by the vendor. IT teams have tested and confirmed that the wireless network is again fully operational.
Dec 3, 13:40 EST

Identified - IT teams have identified damage to the network fiber serving Carter, which is causing network degradation for the facility. IT teams are engaged with the vendor to schedule repairs.
Nov 7, 09:42 EST

Investigating - IT teams are investigating reports of a degraded network service at the Carter Playground on Columbus Ave in Boston. Updates will be shared as they become available.

For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 6, 12:04 EST

Dec 2, 2025

No incidents reported.

Dec 1, 2025

PaperCut Outage | Student Printing

Resolved - The Papercut service continues to work as expected and IT teams have closed this incident.
Dec 1, 10:29 EST

Monitoring - Papercut printing services are back to normal and IT teams are monitoring.
Nov 26, 11:09 EST

Investigating - IT teams are investigating issues with PaperCut student printing. Printers are unable to release jobs on the embedded screen. A workaround is to use the QR code on the printer to release jobs. Updates will be share to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 26, 09:55 EST

Multiple Systems | Log In Errors

Resolved - Impacted services continue to work as expected and IT teams have closed this incident.
Dec 1, 10:28 EST

Monitoring - Banner service has resumed. IT teams are still engaged and monitoring systems.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 26, 12:09 EST

Update - Banner is still unavailable and showing server errors, but IT teams are focused on getting service back up as quickly as possible. Other systems may have intermittent slowness and errors. Statuspage will continue to share regular updates.
Nov 26, 11:30 EST

Update - IT teams continue to investigate intermittent errors, slowness, and other issues affecting multiple services. Reports show there may be impacts to various systems, including Banner, Papercut printing, e-PAWS, Degreeworks, and Tableau. Statuspage will continue to share regular updates.
Nov 26, 10:46 EST

Investigating - IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors on some applications, including Banner. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Nov 26, 10:15 EST

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

Nov 25, 2025

No incidents reported.