Access Errors l Enterprise Systems
Update - IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.

To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 15, 2025 - 14:23 EDT
Update - IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.
Sep 15, 2025 - 10:49 EDT
Monitoring - Services are stable and monitoring continues.
Sep 10, 2025 - 16:52 EDT
Investigating - IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.
Sep 09, 2025 - 13:29 EDT
Update - Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.
Sep 02, 2025 - 08:52 EDT
Monitoring - IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.
Aug 20, 2025 - 16:35 EDT
Identified - IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.
Aug 20, 2025 - 15:44 EDT
Monitoring - All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.
Aug 16, 2025 - 13:36 EDT
Investigating - IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Aug 16, 2025 - 13:08 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Phone Call Delivery ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Faculty / Staff Accounts Operational
Family Hub ? Operational
Family / Other Accounts Operational
Single Sign On (SSO) ? Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet ? Operational
Course Registration and Management Operational
Employee Hub ? Operational
ePAWs (Grant Management) Operational
Salesforce ? Operational
ServiceNow ? Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) ? Operational
Workday ? Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
five9 Automated Call Distribution ? Operational
G Suite ? Operational
LISTSERV ? Operational
Microsoft Excel ? Operational
Microsoft SharePoint ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Computing and Software Operational
Jamf ? Operational
Microsoft InTune ? Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) ? Operational
Enterprise Systems ? Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) ? Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
VPN ? Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Discovery Cluster Storage ? Operational
Open onDemand ? Operational
Schrodinger / Maestro ? Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Student Hub ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
WP Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Server Upgrades | Account Services Sep 18, 2025 18:00-19:00 EDT

Maintenance to upgrade account services dependent production servers will begin at 6 p.m. today, September 18. Community members should expect no impacts. This work is part of ongoing efforts to modernize and improve IT Services infrastructure.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Sep 18, 2025 - 14:23 EDT

Network Maintenance | Boston Sep 18, 2025 23:00 - Sep 19, 2025 00:00 EDT

Network maintenance for the Boston campus will begin at 11 p.m. ET today, September 18. No service impacts are expected during the one-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted on Sep 18, 2025 - 12:29 EDT
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
PaperCut Print Balance Error
Resolved - This incident has been resolved.
Sep 15, 16:29 EDT
Monitoring - IT teams have resolved the PaperCut issue. Student printing balances should now reflect the actual value from before the issue started.
Sep 15, 11:50 EDT
Investigating - IT teams are investigating reports that students are getting "Insufficient funds" errors when trying to release jobs to PaperCut printers even though they have sufficient print credit. A temporary balance of $25 has been applied to all student printing accounts to avoid interruptions to student printing capabilities. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 15, 09:22 EDT
Network maintenance l Boston area campuses
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 EDT
Scheduled - IT teams will perform network maintenance tonight from 2 - 4 a.m. ET affecting the Boston, Burlington, and Nahant campuses.

Impact:
- Intermittent wired and wireless network outages during the maintenance window
- Boston area campus locations only

Services may be back fully online before 4 a.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 14, 19:53 EDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Network Maintenance | Toronto
Completed - The scheduled maintenance has been completed.
Sep 12, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 EDT
Scheduled - Network maintenance for the Toronto campus will take place from 6-6:30 p.m. PT today, September 12. No service impacts are expected during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 12, 17:11 EDT
Wireless Network Maintenance | 271 Huntington Avenue
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 EDT
Scheduled - IT will be performing maintenance on wireless network equipment at 271 Huntington Avenue tonight from 9:00 PM to tomorrow, September 12, at 12:00 AM ET to address reported wireless service performance.

Wireless and wired internet connectivity may be temporarily unavailable at 271 Huntington Avenue during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 11, 16:47 EDT
Sep 11, 2025
Scheduled Maintenance | Shibboleth SSO
Completed - The scheduled maintenance has been completed.
Sep 11, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 EDT
Scheduled - Scheduled maintenance to update Shibboleth single sign on (SSO) will take place from 5-6 p.m. ET on Thursday, September 11.

Community members may experience minimal interruption. Any authentication issues experienced during the maintenance window should resolve quickly as the work progresses.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 10, 16:25 EDT
Sep 10, 2025
Wireless Outage l Boston Campus
Resolved - All network connectivity services have remained stable on the Boston campus. Wireless and wired connections are working normally.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 10, 16:51 EDT
Monitoring - IT teams have implemented a fix and confirmed that network access has been restored across the Boston campus.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 9, 17:14 EDT
Update - IT teams continue to actively troubleshoot network connectivity issues affecting the Boston campus. Next update by 5:30 p.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 9, 16:59 EDT
Update - IT teams are actively troubleshooting network connectivity issues affecting the Boston campus. All wireless networks remain unavailable. Wired ethernet connections are experiencing degraded service and may be intermittently unavailable while troubleshooting continues.

Next update by 5 p.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 9, 16:39 EDT
Investigating - IT teams are investigating reports of wireless connectivity issues affecting the Boston campus. Community members are unable to connect to the wireless network or experiencing intermittent disconnections. Wired ethernet connections seem unaffected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 9, 16:06 EDT
Sep 9, 2025
Sep 8, 2025
Wireless Network Outage | Global Network
Resolved - This incident has been resolved.
Sep 8, 07:08 EDT
Update - The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.
Sep 5, 12:04 EDT
Update - The network outage is intermittent, with connectivity repeatedly dropping and restoring across affected locations. The issue appears to be affecting devices connecting to the network for the first time today. Community members that have already connected to NUwave or Eduroam today are not facing issues. IT Teams are engaged with the vendor to perform advanced troubleshooting.
Sep 5, 10:21 EDT
Update - IT teams are continuing to review logs and monitor. Teams are still seeing failures for devices trying to connect to NUwave or Eduroam for the first time today on all campuses. Community members that have already connected to NUwave or Eduroam today are not facing issues.
Sep 5, 09:47 EDT
Monitoring - IT teams have reviewed logs and confirmed that the issue has been fixed for all campuses. The wireless network should now be available on all campuses. Some community members may need to manually select the NUwave or Eduroam network on their device to reconnect.
Sep 5, 09:04 EDT
Investigating - Community members have reported this issue on other campuses including Portland, Miami, and Seattle. IT teams are now investigating whether the initial fix will reinstate wireless access for the other impacted campuses.
Sep 5, 08:46 EDT
Monitoring - IT teams have identified and implemented a fix to the issue. The wireless network should now be available to community members across the Boston campus.
Sep 5, 08:41 EDT
Investigating - IT teams are investigating reports of a wireless network outage in several building on the Boston campus. Updates will be shared to IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Sep 5, 08:39 EDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage