Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 03, 2025 - 02:30 EDT
Scheduled
All Northeastern ServiceNow portals and services will be unavailable during maintenance to upgrade the ServiceNow database.
Global schedule - 11:30 p.m. PT, Monday, June 2 - 12:30 a.m. PT, Tuesday, June 3 - 2:30 – 3:30 a.m. ET, Tuesday, June 3 - 7:30 – 8:30 a.m. GT, Tuesday, June 3
This outage will impact all Northeastern ServiceNow instances, sites, and functionalities—including the Facilities, Global Services, Human Resources, IT Services, ITS Finance, Registrar, Student Financial Services, Student Support Initiative, and Timesheet service portals.
Service portals and agent views will also be impacted, as will access to the Now Mobile app, 3CLogic, and Five9 calling. Any inbound emails will be processed by ServiceNow, in the order they were received, once the upgrade has been completed.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted May 30, 2025 - 12:17 EDT
This scheduled maintenance affected: Communication and Collaboration (3CLogic Automated Call Distribution, five9 Automated Call Distribution) and Administration and Business (ServiceNow, ServiceNow Mobile App).