Maintenance to upgrade Banner Self-Service to version 9 will take place from 3 a.m. - 3 p.m. PT / 6 a.m. - 6 p.m. ET on Wednesday, January 21.
Community members should expect to experience intermittent degraded performance when accessing Banner Self-Service during the maintenance window. To avoid impacts to work, avoid updating records or executing functions in Banner Self-Service during the maintenance.
After the upgrade, Banner Self-Service will feature a new look, improved navigation and layouts, and convenient paths to perform key tasks. Most Banner Self-Service links will change so continue accessing Banner and related services through the The Hubs.
Note: You may need to clear your browser cache after the upgrade if you have trouble navigating to Self-Service Banner.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Jan 15, 2026 - 10:57 EST
This scheduled maintenance affects: Administration and Business (Banner - Self-Service, Banner - Student) and Enterprise Systems.