Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 12, 2025 - 20:00 EST
Scheduled
Maintenance to servers that govern university account access will take place today, November 12, beginning at 5 p.m. PT, 8 p.m. ET, 1 a.m. GT.
During the 6-hour maintenance window, community members across the global campus system may experience intermittent login delays to some university services, including Banner, Student Hub, Family Hub, Outsystems, NUworks, Navigate, and the Library database. Access to impacted services is expected to be fully restored by the close of the maintenance window.
Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Nov 12, 2025 - 16:59 EST
This scheduled maintenance affected: Administration and Business (Banner - Advancement, Banner - Finance, Banner - Human Resources, Banner - Self-Service, Banner - Student), Student Services (Student Billing (Outsystems Link), Student Hub), Enterprise Systems, Other, and Account Access and Security (Faculty / Staff Accounts, Family Hub, Family / Other Accounts, Single Sign On (SSO), Sponsored Accounts, Student Accounts).