Facilities Services Work Order System and Archibus Scheduled Maintenance

Scheduled Maintenance Report for IT Services - Northeastern University

Completed

The scheduled maintenance has been completed.

Posted Dec 02, 2022 - 00:00 EST

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 01, 2022 - 20:00 EST

On Thursday, Dec. 1, from 8 p.m. to Friday, Dec. 2, at 12 a.m. ET, Facilities Services Work Order System and Northeastern Archibus services—including space management and requests, floor plans, and GIS data—will be unavailable.

The downtime is necessary as Facilities’ new service portal, which integrates Archibus with ServiceNow, is launched. ServiceNow services will not be affected during the maintenance.

To learn more about the integration, see “A New Work Order System with Archibus 2022” at https://facilities.northeastern.edu/a-new-work-order-system-with-archibus-2022/.

Normal availability and performance are expected to return after the maintenance has been completed. The following URLs can then be used for Facilities requests:

• Facilities Service Portal:
https://service.northeastern.edu/facilities?id=facilities_home

• Capital Project Request: https://archibusprod.northeastern.edu/archibus/schema/neu/ebuilder/neu-ebuilder-project-p0-tabs.axvw

• Work Order Request:
https://service.northeastern.edu/facilitiesid=sc_cat_item&sys_id=5a565f8187e64d50d9b1dc6d3fbb35f4

• Event Services Request:
https://service.northeastern.edu/facilitiesid=sc_cat_item&sys_id=aa5addb797f91110beddb4221153af8b

For support during the maintenance window, Northeastern Facilities’ Customer Service Center, staffed 24/7, can be reached at 617.373.2754 or facilitiescustomerservice@northeastern.edu.

Posted Dec 01, 2022 - 16:59 EST

This scheduled maintenance affected: Other.