Service Degradation | PaperCut Printing

Incident Report for IT Services - Northeastern University

Resolved

IT teams have implemented a fix and the PaperCut printing card readers are operational. This is resolved.
Posted Oct 08, 2026 - 10:55 EDT

Investigating

IT teams are investigating reports of the PaperCut printing card readers not working across all campuses.

Community members are still able to release print jobs by scanning the QR code shown on the printer or by entering your NUID number on the printer screen. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Oct 08, 2026 - 10:31 EDT
This incident affected: Computing and Software (PaperCut (General-use printing)).
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