Network Outage | London Campus

Incident Report for IT Services - Northeastern University

Update

IT teams are working with vendors to identify the source of this issue. In the meantime, London community members may connect to the network using NUwave-guest.

Posted Oct 19, 2026 - 10:04 EDT

Investigating

IT teams are investigating reports of the users being unable to access eduroam on the London campus.

Community members in London may be unable to access eduroam using their Northeastern credentials. Updates will be shared to Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Posted Oct 19, 2026 - 09:37 EDT

This incident affects: Network Infrastructure (NUwave (Wireless Network / Access Points)).