GlobalProtect VPN Firewall Upgrade | Global Campus System

Scheduled Maintenance Report for IT Services - Northeastern University

Completed

The scheduled maintenance has been completed.

Posted Jan 31, 2026 - 05:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 30, 2026 - 23:00 EST

Scheduled

The Palo Alto GlobalProtect VPN firewall will be upgraded for the global campus system beginning at 11 p.m. ET on Friday, January 30. A VPN outage of up to 30 minutes is expected for the London, Burlington, Marlborough, and Boston campuses during the maintenance window.

Some devices may require a reboot to reconnect to the university VPN.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.

Posted Jan 29, 2026 - 16:39 EST

This scheduled maintenance affected: Network Infrastructure (VPN).