The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.
Posted Sep 05, 2025 - 12:04 EDT
Update
The network outage is intermittent, with connectivity repeatedly dropping and restoring across affected locations. The issue appears to be affecting devices connecting to the network for the first time today. Community members that have already connected to NUwave or Eduroam today are not facing issues. IT Teams are engaged with the vendor to perform advanced troubleshooting.
Posted Sep 05, 2025 - 10:21 EDT
Update
IT teams are continuing to review logs and monitor. Teams are still seeing failures for devices trying to connect to NUwave or Eduroam for the first time today on all campuses. Community members that have already connected to NUwave or Eduroam today are not facing issues.
Posted Sep 05, 2025 - 09:47 EDT
Monitoring
IT teams have reviewed logs and confirmed that the issue has been fixed for all campuses. The wireless network should now be available on all campuses. Some community members may need to manually select the NUwave or Eduroam network on their device to reconnect.
Posted Sep 05, 2025 - 09:04 EDT
Investigating
Community members have reported this issue on other campuses including Portland, Miami, and Seattle. IT teams are now investigating whether the initial fix will reinstate wireless access for the other impacted campuses.
Posted Sep 05, 2025 - 08:46 EDT
Monitoring
IT teams have identified and implemented a fix to the issue. The wireless network should now be available to community members across the Boston campus.
Posted Sep 05, 2025 - 08:41 EDT
Investigating
IT teams are investigating reports of a wireless network outage in several building on the Boston campus. Updates will be shared to IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.