Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 13, 2026 - 20:00 EDT
Scheduled
ServiceNow will be upgraded to the Zurich platform from 8 p.m. - midnight ET on Wednesday, May 13. Community members may experience intermittent service outages or performance issues during the maintenance window.
All university ServiceNow instances, sites, and functionalities will be impacted. This includes the service portals: Facilities, Global Services, Human Resources, IT Services, ITS Finance, Registrar, Student Financial Services, Student Support Initiative, Planning, Real Estate, and Facilities, as well as Timesheet.
Agent views will also be impacted, as will access to the Now Mobile app, 3CLogic, and Five9 calling. Any inbound emails will be processed by ServiceNow in the order they were received once the upgrade has been completed.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted May 12, 2026 - 09:44 EDT
This scheduled maintenance affected: Administration and Business (ServiceNow).