Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 21, 2025 - 17:00 EDT
Scheduled
Identity and Access Management password resets and account provisioning services will be unavailable for an extended period during scheduled maintenance beginning at 5 p.m. ET on Friday, March 21. Services are expected to be fully restored by close of the maintenance window at 8 a.m. ET on Monday, March 24.
Community members across the global campus system will be unable to create or claim new accounts or reset passwords on existing accounts during the maintenance window.
IT teams are in close contact with the vendor and any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Mar 17, 2025 - 13:42 EDT
This scheduled maintenance affected: Account Access and Security (Alumni Accounts, Faculty / Staff Accounts, Family / Other Accounts, Sponsored Accounts, Student Accounts), Student Services (Student Billing (Outsystems Link)), and Enterprise Systems.