Access to Banner services has been restored. IT teams will continue to monitor.
Posted Oct 17, 2025 - 20:58 EDT
Investigating
ITS is receiving reports of Banner errors and is investigating.
Posted Oct 17, 2025 - 20:23 EDT
Update
IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable.
IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.
Posted Sep 15, 2025 - 10:49 EDT
Monitoring
Services are stable and monitoring continues.
Posted Sep 10, 2025 - 16:52 EDT
Investigating
IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.
Posted Sep 09, 2025 - 13:29 EDT
Update
Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.
Posted Sep 02, 2025 - 08:52 EDT
Monitoring
IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.
Posted Aug 20, 2025 - 16:35 EDT
Identified
IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.
Posted Aug 20, 2025 - 15:44 EDT
Monitoring
All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.
Posted Aug 16, 2025 - 13:36 EDT
Investigating
IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Aug 16, 2025 - 13:08 EDT
This incident affects: Administration and Business (Banner - Advancement, Banner - Finance, Banner - Human Resources, Banner - Self-Service, Banner - Student) and Enterprise Systems.