MyNortheastern login screen isn't loading

Incident Report for IT Services - Northeastern University

Resolved

The MyNortheastern portal and login are back to normal.

Posted Aug 15, 2019 - 20:51 EDT

Monitoring

MyNortheastern portal users can now resume accessing the site in the way they typical do. The login screen for visitors to my.northeastern.edu is now loading. Teams will be continuing to monitor. Thanks for your patience.

Posted Aug 15, 2019 - 15:35 EDT

Identified

The login screen is not loading for users who visit my.northeastern.edu and click the login button. Teams are working to address this issue.

Meanwhile, impacted users can still sign in to the portal through the following direct links.

Students: https://my.northeastern.edu/group/student
Employees: https://my.northeastern.edu/group/employee
Parents: https://my.northeastern.edu/group/parent

Posted Aug 15, 2019 - 13:47 EDT

Investigating

We are currently investigating this issue.

Posted Aug 15, 2019 - 13:22 EDT

This incident affected: Administration and Business (myNortheastern Portals).