IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
Posted May 29, 2024 - 11:06 EDT
Monitoring
IT teams have applied a fix to process claim emails for all new student accounts. Claims should be working as expected now, and teams are monitoring to verify.
Posted May 14, 2024 - 14:58 EDT
Identified
IT teams have found a backlog in pending claim emails and are working on a fix to process them. Updates will continue to be shared to the IT Statuspage as they become available.
Posted May 14, 2024 - 11:10 EDT
Investigating
IT teams are investigating reports of students not able to claim accounts due to not receiving claim emails or valid claim tokens. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted May 14, 2024 - 10:53 EDT
This incident affected: Account Access and Security (Student Accounts).