The Leave of Absence (LOA) form is also impacted within Salesforce. Fixes have been developed for both Advisor Change Request and LOA forma, and IT teams are actively testing to validate the solution.
Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11
If changes need to be submitted prior to May 11, advisors can submit change request tickets to the Registrar's Office.
Posted May 07, 2026 - 11:12 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 05, 2026 - 16:17 EDT
Update
Northeastern teams have implemented a temporary process to request advisor changes.
IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.
Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted May 05, 2026 - 10:55 EDT
This incident affects: Administration and Business (Salesforce).