DUO has deployed a fix for the U.S-wide outage and they are now seeing successful authentications. IT Services has confirmed that service has been restored.
Community members still encountering errors logging in to Northeastern services should contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Feb 23, 2026 - 10:00 EST
This incident affected: Account Access and Security (Duo Security Core Authentication Service, Duo Security Phone Call Delivery, Duo Security Push Delivery, Duo Security SMS Message Delivery).