IT teams have implemented a fix that has resolved the issue. Affected community members should now have full access to Banner Self Service. Note: You may need to clear your browser cache. If you're still experiencing issues, please contact the IT Service Desk.
Posted Jan 22, 2026 - 13:33 EST
Investigating
IT teams are investigating reports that, following the upgrade to version 9, some advisors cannot log in or access certain applications in Banner Self-Service.
If you experience this issue, please report it to the IT Service Desk for assistance.
Updates will be shared to IT Statuspage as available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Posted Jan 22, 2026 - 10:48 EST
This incident affected: Administration and Business (Banner - Self-Service) and Other.