Service Outage | Solstice Wireless Display
Monitoring - Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 26, 2025 - 14:06 EDT
Update - IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 13, 2025 - 12:35 EDT
Identified - Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 11, 2025 - 10:57 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Phone Call Delivery ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Faculty / Staff Accounts Operational
Family Hub ? Operational
Family / Other Accounts Operational
Single Sign On (SSO) ? Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet ? Operational
Course Registration and Management Operational
Employee Hub ? Operational
ePAWs (Grant Management) Operational
Salesforce ? Operational
ServiceNow ? Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) ? Operational
Workday ? Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
five9 Automated Call Distribution ? Operational
G Suite ? Operational
LISTSERV ? Operational
Microsoft Excel ? Operational
Microsoft SharePoint ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Computing and Software Operational
Jamf ? Operational
Microsoft InTune ? Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) ? Operational
Enterprise Systems ? Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) ? Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
VPN ? Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Discovery Cluster Storage ? Operational
Open onDemand ? Operational
Schrodinger / Maestro ? Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Student Hub ? Operational
Teaching and Learning Degraded Performance
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Other Degraded Performance
Web Solutions Operational
Sites at Northeastern Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025
Some Accounts Inaccessible
Resolved - This incident has been fully resolved.
Apr 25, 11:43 EDT
Update - Accounts have been fully restored, however there could still be delays with accessing various systems (ex. VPN, Concur). Access should resolve overnight, or sooner.

If issues persist over the weekend, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 18, 16:36 EDT
Update - IT Services has received reports of successful logins to previously locked accounts. Impacted faculty and staff should attempt to log in and access their accounts.

If still unable to log in, or to report additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 18, 12:30 EDT
Monitoring - Teams are applying the fix. Locked accounts are expected to start coming back over the next couple of hours as the fix fully processes in the system. As account access is restored, incoming email messages could be delayed.
Apr 18, 10:19 EDT
Update - Teams are continuing to work on fixing the locked accounts.
Apr 18, 09:02 EDT
Identified - Teams have narrowed the impact to be just faculty and staff, and have identified the likely cause. They're working on a fix. Will continue to share updates through Statuspage. ETA of next update is 9 a.m. ET.
Apr 18, 08:26 EDT
Update - Teams continue to actively engage on the issue and are working as quickly as possible to fix. Updates will continue to be shared via Statuspage. Next update will be posted by 8:30 a.m. ET, or sooner.
Apr 18, 08:02 EDT
Investigating - IT teams are investigating reports of some Northeastern accounts being inaccessible. Impacted accounts are unable to access Microsoft services, including email, Teams, and Office programs. The next update will be shared to the IT Statuspage by 8 a.m. ET.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 18, 07:28 EDT
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
Network Firewall Upgrades | Miami
Completed - The scheduled maintenance has been completed.
Apr 19, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 10:00 EDT
Scheduled - Network firewall maintenance for Miami will begin at 10 a.m. ET on Saturday, April 19. Community members may experience a network outage of up to 30 minutes during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 17, 15:23 EDT
Apr 18, 2025
Apr 17, 2025

No incidents reported.

Apr 16, 2025
Zoom Interruptions l Global Network
Resolved - This incident has been resolved.
Apr 16, 18:45 EDT
Monitoring - Zoom reported that they've restored service and university community members have confirmed they can access their Zoom accounts. IT teams will continue to monitor.
Apr 16, 17:07 EDT
Investigating - Zoom is investigating issues that's affecting multiple services. Members of the Northeastern community can use Microsoft Teams as an alternative tool for meetings and classes. Northeastern ITS will provide updates on Statuspage as they become available.

For any questions or assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 16, 15:54 EDT
Planned Network Outage | EXP Fifth Floor
Completed - The scheduled maintenance has been completed.
Apr 16, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:30 EDT
Scheduled - Maintenance to upgrade wired and wireless network infrastructure for the fifth floor of EXP in Boston will take place from at 5:30 - 7:30 a.m. ET on Wednesday, April 16. Community members should expect a 30-minute service outage during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Apr 14, 12:10 EDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage