IT Services - Northeastern University Status

NUflex Classroom 'Tech Help' Button Disconnected

Monitoring - IT teams have identified and are working to address the ongoing issue affecting the Tech Help button feature of the touch screen in NUflex classrooms. The Tech Help button feature has been temporarily disabled within NUflex classrooms. Email classroomITsupport@northeastern.edu if in need of immediate technology assistance during a class session in these rooms. Always include the building name and classroom number in the subject of the email.

For all other technology requests, including questions about this issue, contact the IT Service Desk at 617.373.HELP [4357] or through service.northeastern.edu/tech.
Feb 02, 2023 - 16:01 EST

Update - IT teams continue to engage with the vendor to identify a solution. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Feb 01, 2023 - 10:38 EST

Investigating - IT Services is investigating reports that requests for assistance using the 'Tech Help' button in NUflex classrooms are not being received. Teams from Northeastern and vendors are looking into this to identify the issue.

In the meantime, instructors requiring IT support while teaching in NUflex classrooms should email classroomITsupport@northeastern.edu to dispatch a technician. Include the building name and room number in the email subject line.

For all other technology requests, including questions about this issue, contact the IT Service Desk at 617.373.HELP [4357] or through service.northeastern.edu/tech.
Jan 20, 2023 - 18:26 EST

Degraded Service | MyNortheastern Employee Portal

Update - IT teams continue to engage with the vendor to identify a solution. It is recommended that anyone visiting MyNortheastern employee portal do so using a desktop computer rather than a mobile device until the issue is resolved. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jan 24, 2023 - 10:53 EST

Update - IT teams continue to engage with the vendor to identify a solution. Community members may continue to experience degraded services. It is recommended that anyone visiting MyNortheastern employee portal do so using a desktop computer rather than a mobile device until the issue is resolved. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.
Jan 09, 2023 - 09:58 EST

Investigating - The MyNortheastern employee portal is currently experiencing degraded services. ITS staff is engaged with the vendor to escalate the issue and identify a solution. It is recommended that anyone visiting MyNortheastern employee portal do so using a desktop computer rather than a mobile device until the issue is resolved. Community members may notice degraded services in the Events window, general menu functionality, Favorites, and History, among others. Updates will be shared as they become available.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
Jan 06, 2023 - 15:17 EST

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational

G Suite Operational

five9 Automated Call Distribution Operational

3CLogic Automated Call Distribution Operational

Exchange (Email) Operational

LISTSERV Operational

SharePoint Operational

Microsoft Teams Operational

Microsoft Word Operational

Microsoft Excel Operational

Wellness Operational

COVID-19 Test Scheduler Operational

COVID-19 Test Results Operational

Daily Wellness Check Operational

Department Storage (Q:) Operational

Enterprise Systems Operational

Teaching and Learning Degraded Performance

Canvas Operational

Panopto Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom Meeting Telephony Services Operational

Zoom Zoom Chat Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Other Degraded Performance

Research Computing Operational

Discovery Cluster Compute Operational

Schrodinger / Maestro Operational

Open onDemand Operational

Discovery Cluster Storage Operational

Account Access and Security Operational

Student Accounts Operational

Alumni Accounts Operational

Family / Other Accounts Operational

Faculty / Staff Accounts Operational

Sponsored Accounts Operational

Directory Services Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security SMS Message Delivery Operational

Duo Security Phone Call Delivery Operational

Single Sign On (SSO) Operational

Administration and Business Degraded Performance

Sunapsis (myOGS) Operational

Salesforce Operational

ServiceNow Operational

Banner - Advancement Operational

Banner - Finance Operational

Banner - Human Resources Operational

Banner - Student Operational

Banner - Self-Service Operational

CashNet Operational

Course Registration and Management Operational

ePAWs (Grant Management) Operational

myNortheastern and Services Degraded Performance

Service Now Mobile App Operational

Computing and Software Operational

Microsoft InTune Operational

Jamf Operational

PaperCut (General-use printing) Operational

Network Printing Operational

Windows Software Deployment Systems (SCCM) Operational

Network Infrastructure Operational

Network Power Operational

Data Center Network Connectivity Operational

Load Balancing Operational

NAS Storage Operational

VPN Operational

NUNET (Wired Network / Physical) Operational

NUwave (Wireless Network / Access Points) Operational

Efficient IP Operational

Public Cloud Services Operational

Amazon Web Services (AWS) Operational

Azure Operational

Secure Compute Operational

Student Services Operational

Student Hub Operational

Husky Card (CBORD / Husky Card Activity) Operational

I Am Here Operational

Student Billing (Outsystems Link) Operational

Other Operational

Spaces at Northeastern Operational

Robin Public Website Operational

Robin Mobile Operational

Robin Room Displays Operational

Robin Status Boards Operational

Robin Dashboard Operational

Web Solutions Operational

Sites at Northeastern Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

Undergraduate student applicants receiving unexpected account claim emails

Resolved - IT Services has resolved this issue.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
Feb 3, 16:58 EST

Monitoring - IT teams worked with the vendor over the weekend to address the delays and errors with student account claims. The system is running smoothly now and students who received an account claim link can now try to activate their Northeastern account.

Some errors may still occur for those who previously tried claiming accounts. If issues linger, please contact the IT Service Desk 617.373.HELP [4357], help@northeastern.edu, or service.northeastern/tech. Have your full name and NUID ready. If following up about an existing ticket, reference the ticket number to expedite support.
Jan 30, 08:40 EST

Identified - IT Services is seeing processing delays and timeouts with student account claims. As a result, those who have claimed accounts or do attempt to claim accounts may experience timeouts before receiving their username or password. If this is the case, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or service.northeastern/tech. Please reference full name and NUID when possible.

If delays or other errors occur, please try again in a few hours. If they persist, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or service.northeastern/tech. If calling about an existing ticket, please have a ticket number ready to reference.

IT teams are working with the vendor to address these processing errors and will continue to share updates on StatusPage.
Jan 28, 14:20 EST

Investigating - IT Services is investigating reports of undergraduate student applicants who have received email notification to claim a Northeastern account even though they have not received an application decision yet. Applicants who do claim are unable to log in.

Updates will be posted to StatusPage when more is known.
Jan 28, 10:11 EST

Global Learning Spaces | Zoom Meetings

Resolved - The vendor has resolved this issue.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).
Feb 3, 16:48 EST

Investigating - Global Learning Spaces are experiencing video quality issues when connecting to Zoom Meetings. The vendor is working on the issue and sharing updates to their Statuspage https://status.zoom.us/incidents/jjvp6jyysdq6.
Feb 1, 16:39 EST

Feb 2, 2023

Unresolved incident: NUflex Classroom 'Tech Help' Button Disconnected.

Feb 1, 2023

Unresolved incident: Degraded Service | MyNortheastern Employee Portal.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

Jan 29, 2023

No incidents reported.

Jan 28, 2023

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Employee Hub Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 19:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:02 EST

Scheduled - The Employee Hub will be unavailable on Jan. 26, from 6-7:30 p.m. ET. Updates—including a refreshed News and Events page, the addition of an Upcoming Events widget, and the addition of the Arlington and Miami network locations—will be made to the Hub during this window.

Full access is expected to be restored upon the closure of the maintenance window.

For any questions or concerns about this maintenance, please reach out to the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.
Jan 26, 12:22 EST

Discovery Maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 17:45 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:45 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 25, 11:41 EST

Scheduled - /datasets is still offline for maintenance and should be returned to service by 5 p.m. EST, on January 26, 2023.

Full access is expected to be restored upon the closure of the maintenance window. For any questions or concerns about this maintenance, please contact Research Computing at rchelp@northeastern.edu.
Jan 25, 11:40 EST

Degraded Services | SSO and Student Housing Online

Resolved - This issue has been resolved.
Jan 26, 10:56 EST

Identified - There is a known issue affecting SSO and the Housing Management Software where some students may see an error message when applying for housing that asks them to email housing@northeastern.edu. Students that receive this message should follow that instruction and send an email to housing@northeastern.edu stating that they have encountered the error. Any emails received by Housing prior to 8 am on Saturday, Jan. 21 from students having trouble applying will be honored and they will be marked as applying prior to the deadline.
Jan 20, 16:17 EST

Jan 25, 2023

Discovery Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 05:15 EST

Update - Unfortunately, maintenance will not be completed today and will continue on Wednesday, January 25. The Discovery cluster will remain down until maintenance is completed tomorrow.

Thank you for your patience as we work to increase capacity, enhance performance, and improve the reliability of the VAST storage system (i.e., /work).
Jan 24, 16:53 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 11:15 EST

Update - Maintenance will begin at 5 a.m. EST Monday, January 23, 2023, and continue throughout Tuesday, January 24 until the maintenance is complete. The Research Computing team will increase capacity, enhance performance, and improve the reliability of the VAST storage system (i.e., /work). For this reason, the cluster will be down for two days.
Jan 23, 11:08 EST

Scheduled - Maintenance will begin at 5 a.m. EST Monday, January 23, 2023, and continue throughout Tuesday, January 24 until the maintenance is complete. The Research Computing team will increase capacity, enhance performance, and improve the reliability of the VAST storage system (i.e., /work). For this reason, the cluster will be down for two days.
Jan 23, 11:08 EST

Jan 24, 2023

Jan 23, 2023

Zoom-Canvas Integration Error

Resolved - This incident has been resolved.
Jan 23, 10:43 EST

Investigating - Zoom is experiencing an issue with their RestAPI, which is impacting Northeastern's Zoom-Canvas integration and causing an error message when trying to access Zoom meetings from Canvas. Zoom is providing updates at https://status.zoom.us/.

In the meantime, to access Zoom meetings, log in directly to https://northeastern.zoom.us/.

For questions or to report technology issues, please contact the IT Service Desk at 617.373.HELP [4357] or through https://service.northeastern.edu/tech/.
Jan 23, 08:27 EST

Jan 22, 2023

No incidents reported.