In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 2024 - 21:00 EDT
Scheduled - The university accounts provision and claim process will be unavailable during vendor maintenance to Identity Access Management services beginning at 8 p.m. ET on Wednesday, May 29.

Community members will be unable to create or claim new accounts or reset passwords on existing accounts during the maintenance window.

IT teams are in close contact with the vendor and any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 29, 2024 21:00 - May 30, 2024 09:00 EDT

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Under Maintenance
Alumni Accounts Under Maintenance
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Phone Call Delivery ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Faculty / Staff Accounts Under Maintenance
Family Hub Operational
Family / Other Accounts Under Maintenance
Single Sign On (SSO) ? Operational
Sponsored Accounts Under Maintenance
Student Accounts Under Maintenance
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet ? Operational
Course Registration and Management Operational
Employee Hub ? Operational
ePAWs (Grant Management) Operational
myNortheastern Portals ? Operational
Salesforce ? Operational
ServiceNow ? Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) ? Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
five9 Automated Call Distribution ? Operational
G Suite ? Operational
LISTSERV ? Operational
Microsoft Excel ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Microsoft SharePoint ? Operational
Computing and Software Operational
Jamf ? Operational
Microsoft InTune ? Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUNET (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
VPN ? Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Discovery Cluster Storage ? Operational
Open onDemand ? Operational
Schrodinger / Maestro ? Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Student Hub ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Meeting Telephony Services Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sites at Northeastern | Scheduled Maintenance Jun 1, 2024 04:30 - Jun 2, 2024 16:30 EDT
Sites at Northeastern, which uses the CampusPress service for creating and managing websites hosted via the WordPress network, will undergo a 32-hour maintenance beginning at 04:30 a.m. ET on Saturday, June 1 and ending 12:30 p.m. ET on Sunday, June 2.

What to expect

- All published sites will be placed in read-only mode during the maintenance and remain publicly visible to site visitors.

- Site administrators, editors, authors, contributors, and subscribers will be unable to log in to Sites at Northeastern to make changes or edits during the maintenance window.

- The Research Computing site will require additional maintenance. As a result, the Research Computing site is expected to undergo an outage during the maintenance window.

- Full access to all sites for all users is expected to be fully restored upon close of the maintenance window by the vendor.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Posted on May 24, 2024 - 15:15 EDT
Past Incidents
May 30, 2024
Completed - The scheduled maintenance has been completed.
May 30, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 05:30 EDT
Scheduled - Maintenance to upgrade network fiber for 407 Huntington in Boston will begin at 5:30 a.m. ET on Thursday, May 30. A 30-minute network outage is expected for 407 Huntington during the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 29, 15:30 EDT
May 29, 2024
Resolved - This issue has been resolved.
May 29, 23:19 EDT
Investigating - IT teams are investigating reports of degraded performance on the NUwave wireless network in Arlington. Updates will be shared to IT Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 29, 16:09 EDT
Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:08 EDT
Monitoring - A fix has been implemented, and access to account claim and password management has been restored. IT teams are monitoring these systems to validate.

Those who experienced issues with password changes/resets should reset passwords on all of their Northeastern accounts (ie: employee and student/alumni accounts). If issues persist, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 18, 12:04 EDT
Identified - IT teams have identified the issue causing the password errors and are working as quickly as possible to restore services. However, services are not expected to be restored tonight. The next update is not expected to come before tomorrow, Saturday, May 18.
May 17, 20:56 EDT
Investigating - IT teams are investigating reports impacting password management. Password changes, password resets, and account claims are currently unavailable. Updates will be shared to the IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 17, 17:46 EDT
Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:07 EDT
Monitoring - A fix has been made to address the account issues and there are reports of successful logins. IT teams will continue to monitor through the weekend and when business hours in London resume on Monday.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 17, 13:31 EDT
Update - Teams are continuing work to resolve the issue. They're actively troubleshooting reports of London account holders seeing errors in Duo.
May 17, 11:27 EDT
Identified - IT teams identified an issue overnight that affects all London @northeastern.edu accounts. London account holders are unable to use these accounts and log in to Northeastern services and sites. Teams are working to restore this service as quickly as possible.
May 17, 09:56 EDT
Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:07 EDT
Monitoring - IT teams have deployed a fix and are seeing successful account claims. New faculty, staff, and sponsored employees can resume claiming accounts again.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 16, 15:53 EDT
Investigating - IT teams are investigating reports regarding recently created or claimed faculty, staff, and sponsored accounts. Until further notice, new faculty, staff, and sponsored employees should avoid claiming their accounts.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 16, 12:35 EDT
Resolved - IT teams have successfully concluded tests monitoring this issue and it is now fully resolved.
May 29, 11:06 EDT
Monitoring - IT teams have applied a fix to process claim emails for all new student accounts. Claims should be working as expected now, and teams are monitoring to verify.
May 14, 14:58 EDT
Identified - IT teams have found a backlog in pending claim emails and are working on a fix to process them. Updates will continue to be shared to the IT Statuspage as they become available.
May 14, 11:10 EDT
Investigating - IT teams are investigating reports of students not able to claim accounts due to not receiving claim emails or valid claim tokens. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 14, 10:53 EDT
May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Completed - The scheduled maintenance has been completed.
May 24, 15:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 EDT
Scheduled - The Massachusetts Green High Performance Computing Center (MGHPCC) will be conducting its annual shutdown for maintenance work on Thursday, May 23. To prepare for that maintenance, Research Computing will be shutting down all services starting at 6 a.m. ET on Wednesday, May 22. Services are expected to be powered back on late Friday, May 24.

Please be aware that all running jobs will be terminated by 6 a.m. ET on May 22 as the system is powered down.

For any questions about this maintenance, please contact the Research Computing team at rchelp@northeastern.edu.

For any other questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 16, 16:38 EDT
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 17:23 EDT
Scheduled - Maintenance to the Student Hub will begin at 6 p.m. ET on Thursday, May 23. Community members will not have access to the Student Hub during the maintenance. Service will resume by close of the 90-minute maintenance window

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 22, 17:23 EDT
Completed - The scheduled maintenance has been completed.
May 23, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 EDT
Scheduled - Maintenance to upgrade the Global Campus System wireless network will continue at 5 a.m. PT on Thursday, May 23. This scope of work will impact the Oakland, Seattle, San Jose, and Vancouver campuses. Each impacted campus will experience a wireless network interruption of up to 15-minutes during this 2-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 21, 13:54 EDT
Completed - The scheduled maintenance has been completed.
May 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 EDT
Scheduled - Maintenance to upgrade the Global Campus System wireless network will begin at 10 p.m. ET on Wednesday, May 22 and 3 a.m. GT on Thursday, May 23. This scope of work will impact the Arlington, Boston, Charlotte, London, Nahant, Portland, and Toronto campuses. Each impacted campus will experience a wireless network interruption of up to 15-minutes during the 8-hour maintenance window.

A second maintenance window will begin at 5 a.m. PT on Thursday, May 23 impacting the Oakland, Seattle, San Jose, and Vancouver campuses with a wireless network interruption of up to 15-minutes.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 21, 13:51 EDT
Completed - The scheduled maintenance has been completed.
May 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 14:45 EDT
Scheduled - Maintenance to upgrade wireless network capabilities for locations in and near the Boston campus will begin at 5 a.m. ET on Thursday, May 23. Impacted locations include 39 Dalton, Broad Street, Marbury Terrace, and The Midtown in Boston and the Burlington, Dedham, and Nahant campuses. A brief network outage is expected for each location during the two-hour maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 22, 08:56 EDT
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 EDT
Scheduled - The myOGS/e-forms service will be unavailable today, Wednesday, May 22 beginning at 8 p.m. ET / 5 p.m. PT during a 30-minute maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 22, 17:19 EDT
May 21, 2024

No incidents reported.

May 20, 2024
Resolved - This incident has been found to be resolved.
May 20, 13:09 EDT
Monitoring - IT teams have rebooted and restored the AIX servers and associated databases, and are monitoring.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 19, 13:17 EDT
Identified - IT teams and vendors continue to work to reboot the servers and restore storage.

While servers are down, certain data in the Hubs will be read-only and will reflect data as of Saturday night. Argos reports are also inoperational during this time.

Updates will be shared to the IT Statuspage as they become available.

May 19, 11:03 EDT
Investigating - IT teams are investigating reports of AIX servers going down overnight and storage going in to read-only mode. IT teams and vendors are working on rebooting these servers to restore service as quickly as possible. No reports of impacts to application services, such as the Hubs, have been reported thus far and teams are monitoring. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

May 19, 10:33 EDT
May 19, 2024
May 18, 2024
May 17, 2024
May 16, 2024