All Systems Operational

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Account Access and Security Operational
Alumni Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Phone Call Delivery ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Faculty / Staff Accounts Operational
Family Hub ? Operational
Family / Other Accounts Operational
Single Sign On (SSO) ? Operational
Sponsored Accounts Operational
Student Accounts Operational
Administration and Business Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Self-Service Operational
Banner - Student Operational
CashNet ? Operational
Course Registration and Management Operational
Employee Hub ? Operational
ePAWs (Grant Management) Operational
Salesforce ? Operational
ServiceNow ? Operational
ServiceNow Mobile App Operational
Sunapsis (myOGS) ? Operational
Workday ? Operational
Communication and Collaboration Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
five9 Automated Call Distribution ? Operational
G Suite ? Operational
LISTSERV ? Operational
Microsoft Excel ? Operational
Microsoft SharePoint ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Computing and Software Operational
Jamf ? Operational
Microsoft InTune ? Operational
Network Printing Operational
PaperCut (General-use printing) Operational
Windows Software Deployment Systems (SCCM) ? Operational
Enterprise Systems ? Operational
Network Infrastructure Operational
Data Center Network Connectivity Operational
Department Storage (Q:) ? Operational
Efficient IP Operational
Load Balancing Operational
NAS Storage Operational
Network Power Operational
NUnet (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
VPN ? Operational
Other Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Research Computing Operational
Discovery Cluster Compute ? Operational
Discovery Cluster Storage ? Operational
Open onDemand ? Operational
Schrodinger / Maestro ? Operational
Spaces at Northeastern Operational
Robin Dashboard Operational
Robin Mobile Operational
Robin Public Website Operational
Robin Room Displays Operational
Robin Status Boards Operational
Student Services Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Student Hub ? Operational
Teaching and Learning Operational
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Other Operational
Web Solutions Operational
Sites at Northeastern Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Wireless Network Maintenance | Behrakis in Boston Jul 16, 2025 18:00-22:00 EDT

Wireless network maintenance for the Behrakis Health Sciences Center in Boston will take place from 6-10 p.m. ET on Wednesday, July 16. Network interruptions are expected during the maintenance window.

This maintenance is part of work to improve network redundancies across the Boston campus throughout the month of July. Each maintenance window will be 6-10 p.m. ET on the date listed below.

Maintenance Schedule
July 16 | Behrakis Health Sciences Center
July 17 | Ryder Hall
July 22 | 140 The Fenway
July 23 | Curry Student Center
July 24 | Ell Hall
July 29 | Holmes Hall
July 30 | Forsyth Building
July 31 | Hayden Hall

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal
Posted on Jul 11, 2025 - 12:14 EDT

Wireless Network Maintenance | Ryder in Boston Jul 17, 2025 18:00-22:00 EDT

Wireless network maintenance for Ryder Hall in Boston will take place from 6-10 p.m. ET on Thursday, July 17. Intermittent wireless network interruptions are expected during the maintenance window.

This maintenance is part of work to improve network redundancies across the Boston campus throughout the month of July. Each maintenance window will be 6-10 p.m. ET on the date listed below.

Maintenance Schedule
July 16 | Behrakis Health Sciences Center
July 17 | Ryder Hall
July 22 | 140 The Fenway
July 23 | Curry Student Center
July 24 | Ell Hall
July 29 | Holmes Hall
July 30 | Forsyth Building
July 31 | Hayden Hall

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal
Posted on Jul 11, 2025 - 12:20 EDT
Jul 14, 2025
Global Protect | VPN Outage
Resolved - IT teams have confirmed that the vendor resolved this issue. The university VPN is functioning normally.
Jul 14, 10:47 EDT
Monitoring - The university VPN is accessible and community members should be able to reconnect their devices. Please note that applications may need to be refreshed while some devices may require a reboot to reconnect to the university VPN.
Jul 11, 11:53 EDT
Identified - ITS teams have confirmed that the VPN issue is being caused by a problem with Verizon FIOS. The ITS team has adjusted the configuration of the VPN to bypass this issue until Verizon implements a permanent fix.
Jul 11, 11:29 EDT
Investigating - IT teams are investigating reports from community members who are unable to connect the Northeastern University Palo Alto Global Protect VPN at this time. Updates will be shared to the IT Statuspage.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 11, 11:14 EDT
Planned Service Outage | IntelliBUY
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - The IntelliBUY procurement application in Workday will undergo maintenance with a service outage from 6 p.m. PT/9 p.m. ET on Friday, July 11 until 5 a.m. PT/8 a.m. ET on Monday, July 14. This maintenance is part of the vendor Jaggaer’s quarterly release plan.

University community members will be unable to log in to IntelliBUY via Workday to procure goods and services, onboard suppliers, or submit and review contracts during the maintenance window.

For any questions about IntelliBUY, please visit the Financial Services Portal or submit a Finance Support Inquiry.

To report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal
Jul 10, 15:30 EDT
Jul 13, 2025
Network Maintenance | London
Completed - The scheduled maintenance has been completed.
Jul 13, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:00 EDT
Scheduled - Maintenance to upgrade the wired and wireless network for the London campus will begin at 10 a.m. GT on Saturday, July 12, and end at 10 p.m. GT on Sunday, July 13.

Intermittent network outages are expected during the maintenance window. Cloud-based services will not be impacted. Visit the IT Statuspage for updates.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 9, 14:54 EDT
Jul 12, 2025
Jul 11, 2025
New Account Provisioning Unavailable l Workday Finance Launch
Completed - All account provisioning has resumed and is working as expected.
Jul 11, 12:50 EDT
In progress - Maintenance to account provisioning services is ongoing. Please contact the IT Service desk with any questions or issues.
Jul 7, 08:57 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 18:16 EDT
Scheduled - As part of the Workday Finance launch, the account provisioning process for new employees is temporarily unavailable. Service is expected to resume at the end of the business day, Thursday, June 3. Updates will be posted on Statuspage.

New employees who require access to Northeastern systems before then will need a sponsored account requested for them.

Learn how to request a sponsored account >

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 2, 18:16 EDT
Jul 10, 2025
Service Outage | Solstice Wireless Display
Resolved - Solstice wireless display services are no longer available in classrooms. Where necessary, use the provided in-classroom HDMI cable to connect to the display.
Jul 10, 15:19 EDT
Monitoring - Solstice wireless display pods still aren't functioning in some classrooms. As a workaround, please connect to the display using an HDMI cable.

For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 26, 14:06 EDT
Update - IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 13, 12:35 EDT
Identified - Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 11, 10:57 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Jul 6, 2025
Network Maintenance with Outages | London
Completed - The scheduled maintenance has been completed.
Jul 6, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 08:00 EDT
Scheduled - Maintenance to upgrade the wired and wireless network for Devon House and Portsoken in London will begin at 1 p.m. GT on Saturday, July 5, and end at 10 p.m. GT on Sunday, July 6.

Intermittent network outages of up to 15-minutes each are expected during the maintenance window. Cloud-based services will not be impacted. Visit the IT Statuspage for updates.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 30, 10:13 EDT
Jul 5, 2025
Jul 4, 2025

No incidents reported.

Jul 3, 2025
Planned Service Outage | Workday
Completed - Workday is available once again.

To report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 3, 08:32 EDT
Update - The Workday freeze is taking longer than expected. Workday access is now expected to resume on Thursday, July 3 at 5 a.m. PT, 8 a.m. ET, 1 p.m. GT.
Jul 2, 18:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 00:00 EDT
Scheduled - Workday will be unavailable to all university community members during the launch of Workday Finance. The service outage will begin on Sunday, June 29. Access will resume at 3 p.m. PT, 6 p.m. ET, and 11 p.m. GT on Wednesday, July 2.

Visit the Human Resources Service Center for additional details about the Workday Freeze.

To report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 27, 08:26 EDT
Jul 2, 2025
OAK4002 Server Decommission | Oakland Printers
Completed - The scheduled maintenance has been completed.
Jul 2, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:00 EDT
Scheduled - The legacy OAK4002 printer server in Oakland will be decommissioned at 12 p.m. PT today, Wednesday, July 2. All printers have been migrated from the OAK4002 server.

To reconnect to the migrated Oakland printers, community members will need to re-map their printer connections. Scan the QR code on each printer for instructions or use these step-by-step guides:

How do I connect to a staff network printer on Windows? >

How do I add a network staff printer on macOS? >

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 2, 12:04 EDT
New Account Provisioning Unavailable | Workday Finance Launch
Completed - This planned outage is running long and hasn't been completed. Visit https://northeastern.statuspage.io/incidents/7kxmctp8sck0 to stay updated on its progress.
Jul 2, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 09:00 EDT
Scheduled - As part of the Workday Finance launch, the account provisioning process for new employees is temporarily unavailable and will resume on July 2. New employees who require access to Northeastern systems before July 2 will need a sponsored account requested for them.

Learn how to request a sponsored account >

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 27, 08:31 EDT
Shibboleth Single Sign On (SSO) is down
Resolved - This service is stable and continues to work as expected.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 2, 09:30 EDT
Monitoring - Employee access to Banner applications has been restored. All applications that use Shibboleth SSO are now fully restored. IT teams will continue to monitor to ensure no new issues arise.
Jul 1, 14:05 EDT
Update - Another update will be shared here at 2:30 p.m. ET.
Jul 1, 13:46 EDT
Identified - IT teams have resorted access to applications that use Shibboleth SSO. Banner student including course registration, schedules, and grades is fully restored.

Employees may still experience issues with Banner applications. The team is actively implementing a fix for these issues.

Another update will be shared here at 2:30 p.m. ET.
Jul 1, 13:45 EDT
Update - IT teams are making solid progress as they continue to work on this issue. A more substantial update will be shared here at 1:30 p.m. ET.
Jul 1, 13:10 EDT
Update - IT teams continue to investigate. Another update will be shared here at 1 p.m. ET.
Jul 1, 12:30 EDT
Update - IT teams are still investigating. Another update will be shared here at 12:30 p.m. ET.
Jul 1, 12:00 EDT
Update - IT teams continue to investigate the cause of this outage. Another update will be shared here at 12 p.m. ET.
Jul 1, 11:30 EDT
Investigating - IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to Banner course registration, Family Hub, NUWorks and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 1, 11:04 EDT
NUwave Certificate Renewal | Personal Devices
Postmortem - Read details
Jul 2, 09:09 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 EDT
Scheduled - The NUwave wireless network certificate will be updated during maintenance from 9 p.m. ET on Tuesday, July 1 until 2 a.m. ET on Wednesday, July 2. The wireless.northeastern.edu network certificate renewal is an annual process with minimal impacts to community members across the global campus system.

Unmanaged, personal devices including laptops and phones will require the owner to manually accept the new certificate when prompted on their devices. Some devices may require reboot. Northeastern managed machines will automatically accept the new certificate.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 30, 12:35 EDT
Jul 1, 2025
WebSphere Services | Scheduled Maintenance with Outage
Completed - The scheduled maintenance has been completed.
Jul 1, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 EDT
Scheduled - Maintenance to upgrade WebSphere services will take place from 5-6 p.m. PT and 8-9 p.m. ET on Tuesday, July 1 and 2-3 a.m. GT on July 2. Community members will experience a brief outage to the service applications listed below.

Impacted services:
Banner Finance
Banner Web Services
uAchieve
LDAP Services
Salesforce Forms
Software Distribution

All impacted services are expected to be fully restored by close of the maintenance window.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 25, 10:32 EDT
Jun 30, 2025

No incidents reported.

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