Monitoring - IT teams have identified and are working to address the ongoing issue affecting the Tech Help button feature of the touch screen in NUflex classrooms. The Tech Help button feature has been temporarily disabled within NUflex classrooms. Email classroomITsupport@northeastern.edu if in need of immediate technology assistance during a class session in these rooms. Always include the building name and classroom number in the subject of the email.

For all other technology requests, including questions about this issue, contact the IT Service Desk at 617.373.HELP [4357] or through service.northeastern.edu/tech.

Feb 02, 2023 - 16:01 EST
Update - IT teams continue to engage with the vendor to identify a solution. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.

Feb 01, 2023 - 10:38 EST
Investigating - IT Services is investigating reports that requests for assistance using the 'Tech Help' button in NUflex classrooms are not being received. Teams from Northeastern and vendors are looking into this to identify the issue.

In the meantime, instructors requiring IT support while teaching in NUflex classrooms should email classroomITsupport@northeastern.edu to dispatch a technician. Include the building name and room number in the email subject line.

For all other technology requests, including questions about this issue, contact the IT Service Desk at 617.373.HELP [4357] or through service.northeastern.edu/tech.

Jan 20, 2023 - 18:26 EST
Update - IT teams continue to engage with the vendor to identify a solution. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.

Feb 01, 2023 - 09:25 EST
Update - IT teams continue to engage with the vendor to identify a solution. It is recommended that anyone visiting MyNortheastern employee portal do so using a desktop computer rather than a mobile device until the issue is resolved. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.

Jan 24, 2023 - 10:53 EST
Update - IT teams continue to engage with the vendor to identify a solution. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.

Jan 18, 2023 - 09:24 EST
Update - IT teams continue to engage with the vendor to identify a solution. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.

Jan 11, 2023 - 08:56 EST
Update - IT teams continue to engage with the vendor to identify a solution. Community members may continue to experience degraded services. It is recommended that anyone visiting MyNortheastern employee portal do so using a desktop computer rather than a mobile device until the issue is resolved. Updates will be shared as they become available.

To report this issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or through the Tech Service Portal at service.northeastern.edu/tech.

Jan 09, 2023 - 09:58 EST
Investigating - The MyNortheastern employee portal is currently experiencing degraded services. ITS staff is engaged with the vendor to escalate the issue and identify a solution. It is recommended that anyone visiting MyNortheastern employee portal do so using a desktop computer rather than a mobile device until the issue is resolved. Community members may notice degraded services in the Events window, general menu functionality, Favorites, and History, among others. Updates will be shared as they become available.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).

Jan 06, 2023 - 15:17 EST

About This Site

Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!

Communication and Collaboration Operational
G Suite ? Operational
five9 Automated Call Distribution ? Operational
3CLogic Automated Call Distribution ? Operational
Exchange (Email) ? Operational
LISTSERV ? Operational
SharePoint ? Operational
Microsoft Teams ? Operational
Microsoft Word ? Operational
Microsoft Excel ? Operational
Wellness Operational
COVID-19 Test Scheduler ? Operational
COVID-19 Test Results ? Operational
Daily Wellness Check ? Operational
Department Storage (Q:) ? Operational
Enterprise Systems ? Operational
Teaching and Learning Degraded Performance
Canvas ? Operational
Panopto ? Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Other Degraded Performance
Research Computing Operational
Discovery Cluster Compute ? Operational
Schrodinger / Maestro ? Operational
Open onDemand ? Operational
Discovery Cluster Storage ? Operational
Account Access and Security Operational
Student Accounts Operational
Alumni Accounts Operational
Family / Other Accounts Operational
Faculty / Staff Accounts Operational
Sponsored Accounts Operational
Directory Services Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery ? Operational
Duo Security SMS Message Delivery ? Operational
Duo Security Phone Call Delivery ? Operational
Single Sign On (SSO) ? Operational
Administration and Business Degraded Performance
Sunapsis (myOGS) ? Operational
Salesforce ? Operational
ServiceNow ? Operational
Banner - Advancement Operational
Banner - Finance Operational
Banner - Human Resources Operational
Banner - Student Operational
Banner - Self-Service Operational
CashNet ? Operational
Course Registration and Management Operational
ePAWs (Grant Management) Operational
myNortheastern and Services ? Degraded Performance
Service Now Mobile App Operational
Computing and Software Operational
Microsoft InTune ? Operational
Jamf ? Operational
PaperCut (General-use printing) Operational
Network Printing Operational
Windows Software Deployment Systems (SCCM) ? Operational
Network Infrastructure Operational
Network Power Operational
Data Center Network Connectivity Operational
Load Balancing Operational
NAS Storage Operational
VPN ? Operational
NUNET (Wired Network / Physical) ? Operational
NUwave (Wireless Network / Access Points) ? Operational
Efficient IP Operational
Public Cloud Services Operational
Amazon Web Services (AWS) Operational
Azure ? Operational
Secure Compute Operational
Student Services Operational
Student Hub ? Operational
Husky Card (CBORD / Husky Card Activity) ? Operational
I Am Here ? Operational
Student Billing (Outsystems Link) Operational
Other Operational
Spaces at Northeastern Operational
Robin Public Website Operational
Robin Mobile Operational
Robin Room Displays Operational
Robin Status Boards Operational
Robin Dashboard Operational
Web Solutions Operational
Sites at Northeastern Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - IT Services has resolved this issue.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).

Feb 3, 16:58 EST
Monitoring - IT teams worked with the vendor over the weekend to address the delays and errors with student account claims. The system is running smoothly now and students who received an account claim link can now try to activate their Northeastern account.

Some errors may still occur for those who previously tried claiming accounts. If issues linger, please contact the IT Service Desk 617.373.HELP [4357], help@northeastern.edu, or service.northeastern/tech. Have your full name and NUID ready. If following up about an existing ticket, reference the ticket number to expedite support.

Jan 30, 08:40 EST
Identified - IT Services is seeing processing delays and timeouts with student account claims. As a result, those who have claimed accounts or do attempt to claim accounts may experience timeouts before receiving their username or password. If this is the case, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or service.northeastern/tech. Please reference full name and NUID when possible.

If delays or other errors occur, please try again in a few hours. If they persist, please contact the IT Service Desk at 617.373.HELP [4357], help@northeastern.edu, or service.northeastern/tech. If calling about an existing ticket, please have a ticket number ready to reference.

IT teams are working with the vendor to address these processing errors and will continue to share updates on StatusPage.

Jan 28, 14:20 EST
Investigating - IT Services is investigating reports of undergraduate student applicants who have received email notification to claim a Northeastern account even though they have not received an application decision yet. Applicants who do claim are unable to log in.

Updates will be posted to StatusPage when more is known.

Jan 28, 10:11 EST
Resolved - The vendor has resolved this issue.

For additional questions and assistance, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal (services.northeastern.edu/tech).

Feb 3, 16:48 EST
Investigating - Global Learning Spaces are experiencing video quality issues when connecting to Zoom Meetings. The vendor is working on the issue and sharing updates to their Statuspage https://status.zoom.us/incidents/jjvp6jyysdq6.
Feb 1, 16:39 EST
Feb 2, 2023

Unresolved incident: NUflex Classroom 'Tech Help' Button Disconnected.

Feb 1, 2023

Unresolved incident: Degraded Service | MyNortheastern Employee Portal.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Jan 29, 2023

No incidents reported.

Jan 28, 2023
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 19:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:02 EST
Scheduled - The Employee Hub will be unavailable on Jan. 26, from 6-7:30 p.m. ET. Updates—including a refreshed News and Events page, the addition of an Upcoming Events widget, and the addition of the Arlington and Miami network locations—will be made to the Hub during this window.

Full access is expected to be restored upon the closure of the maintenance window.

For any questions or concerns about this maintenance, please reach out to the IT Service Desk at 617.373.HELP [4357] or help@northeastern.edu.

Jan 26, 12:22 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 17:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:45 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 25, 11:41 EST
Scheduled - /datasets is still offline for maintenance and should be returned to service by 5 p.m. EST, on January 26, 2023.

Full access is expected to be restored upon the closure of the maintenance window. For any questions or concerns about this maintenance, please contact Research Computing at rchelp@northeastern.edu.

Jan 25, 11:40 EST
Resolved - This issue has been resolved.
Jan 26, 10:56 EST
Identified - There is a known issue affecting SSO and the Housing Management Software where some students may see an error message when applying for housing that asks them to email housing@northeastern.edu. Students that receive this message should follow that instruction and send an email to housing@northeastern.edu stating that they have encountered the error. Any emails received by Housing prior to 8 am on Saturday, Jan. 21 from students having trouble applying will be honored and they will be marked as applying prior to the deadline.
Jan 20, 16:17 EST
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 05:15 EST
Update - Unfortunately, maintenance will not be completed today and will continue on Wednesday, January 25. The Discovery cluster will remain down until maintenance is completed tomorrow.

Thank you for your patience as we work to increase capacity, enhance performance, and improve the reliability of the VAST storage system (i.e., /work).

Jan 24, 16:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 11:15 EST
Update - Maintenance will begin at 5 a.m. EST Monday, January 23, 2023, and continue throughout Tuesday, January 24 until the maintenance is complete. The Research Computing team will increase capacity, enhance performance, and improve the reliability of the VAST storage system (i.e., /work). For this reason, the cluster will be down for two days.
Jan 23, 11:08 EST
Scheduled - Maintenance will begin at 5 a.m. EST Monday, January 23, 2023, and continue throughout Tuesday, January 24 until the maintenance is complete. The Research Computing team will increase capacity, enhance performance, and improve the reliability of the VAST storage system (i.e., /work). For this reason, the cluster will be down for two days.
Jan 23, 11:08 EST
Jan 24, 2023
Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 10:43 EST
Investigating - Zoom is experiencing an issue with their RestAPI, which is impacting Northeastern's Zoom-Canvas integration and causing an error message when trying to access Zoom meetings from Canvas. Zoom is providing updates at https://status.zoom.us/.

In the meantime, to access Zoom meetings, log in directly to https://northeastern.zoom.us/.

For questions or to report technology issues, please contact the IT Service Desk at 617.373.HELP [4357] or through https://service.northeastern.edu/tech/.

Jan 23, 08:27 EST
Jan 22, 2023

No incidents reported.