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Known technology issues or outages that impact the Northeastern community are shared on this status page. To report an issue please call 617.373.HELP (4357). Remember - if you see something, say something!
Account Access and Security
Operational
Alumni Accounts
Operational
Directory Services
Operational
Duo Security Core Authentication Service
?
Operational
Duo Security Phone Call Delivery
?
Operational
Duo Security Push Delivery
?
Operational
Duo Security SMS Message Delivery
?
Operational
Faculty / Staff Accounts
Operational
Family Hub
?
Operational
Family / Other Accounts
Operational
Single Sign On (SSO)
?
Operational
Sponsored Accounts
Operational
Student Accounts
Operational
Administration and Business
Operational
Banner - Advancement
Operational
Banner - Finance
Operational
Banner - Human Resources
Operational
Banner - Self-Service
Operational
Banner - Student
Operational
CashNet
?
Operational
Course Registration and Management
Operational
Employee Hub
?
Operational
ePAWs (Grant Management)
Operational
Salesforce
?
Operational
ServiceNow
?
Operational
ServiceNow Mobile App
Operational
Sunapsis (myOGS)
?
Operational
Workday
?
Operational
Communication and Collaboration
Operational
3CLogic Automated Call Distribution
?
Operational
Exchange (Email)
?
Operational
five9 Automated Call Distribution
?
Operational
G Suite
?
Operational
LISTSERV
?
Operational
Microsoft Excel
?
Operational
Microsoft SharePoint
?
Operational
Microsoft Teams
?
Operational
Microsoft Word
?
Operational
Computing and Software
Operational
Jamf
?
Operational
Microsoft InTune
?
Operational
Network Printing
Operational
PaperCut (General-use printing)
Operational
Windows Software Deployment Systems (SCCM)
?
Operational
The wired and wireless network will be upgraded for the Boston campus from 5:30-7:30 a.m. ET on Monday, July 21. Community members should expect degraded network performance during the maintenance window. There will be no network outage.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal. Posted on
Jul 17, 2025 - 09:14 EDT
Maintenance to update network firewalls for the global campus system will take place from 2-5 a.m. PT, 5-8 a.m. ET, and 1-4 p.m. GT on Tuesday, July 22. No service interruptions are expected during the maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal. Posted on
Jul 17, 2025 - 15:12 EDT
Wireless network maintenance for 140 The Fenway in Boston will take place from 6-10 p.m. ET on Tuesday, July 22. Intermittent wireless network interruptions are expected during the maintenance window.
This maintenance is part of work to improve network redundancies across the Boston campus throughout the month of July. Each maintenance window will begin from 6 - 10 p.m. ET on the date listed below.
Maintenance schedule July 22 | 140 The Fenway July 23 | Curry Student Center July 24 | Ell Hall July 29 | Holmes Hall July 30 | Forsyth Building July 31 | Hayden Hall
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal. Posted on
Jul 18, 2025 - 11:09 EDT
Completed -
The scheduled maintenance has been completed.
Jul 18, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 EDT
Scheduled -
Identity and Access Management password resets and account provisioning services will be unavailable during a 3-hour maintenance beginning at 2 p.m. PT, 5 p.m. ET, and 10 p.m. GT on Friday, July 18.
Community members across the global campus system will be unable to create or claim new accounts or reset passwords on existing accounts during the maintenance window. Services are expected to be fully restored by close of the maintenance window.
IT teams are in close contact with the vendor who is leading this maintenance. Any updates to the maintenance schedule or service impacts will be shared to IT Statuspage.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 17, 11:14 EDT
Completed -
The scheduled maintenance has been completed.
Jul 18, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 EDT
Scheduled -
Maintenance to update network firewalls for the London campus will take place from 8-11 a.m. ET and 4-7 p.m. GT on Friday, July 18. No service interruptions are expected during the maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 17:24 EDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:00 EDT
Scheduled -
Wireless network maintenance for Ryder Hall in Boston will take place from 6-10 p.m. ET on Thursday, July 17. Intermittent wireless network interruptions are expected during the maintenance window.
This maintenance is part of work to improve network redundancies across the Boston campus throughout the month of July. Each maintenance window will be 6-10 p.m. ET on the date listed below.
Maintenance Schedule July 16 | Behrakis Health Sciences Center July 17 | Ryder Hall July 22 | 140 The Fenway July 23 | Curry Student Center July 24 | Ell Hall July 29 | Holmes Hall July 30 | Forsyth Building July 31 | Hayden Hall
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal
Jul 11, 12:20 EDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:01 EDT
Scheduled -
Maintenance to the Student Hub will begin at 6 p.m. ET today, Thursday, July 17. Community members will not have access to the Student Hub during the 90-minute maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 17, 09:46 EDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 EDT
Scheduled -
Maintenance to update network firewalls for the global campus system will take place from 2-5 a.m. PT, 5-8 a.m. ET, and 1-4 p.m. GT on Wednesday, July 17. No service interruptions are expected during the maintenance window.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 16, 17:20 EDT
Completed -
The scheduled maintenance has been completed.
Jul 16, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 EDT
Scheduled -
Wireless network maintenance for the Behrakis Health Sciences Center in Boston will take place from 6-10 p.m. ET on Wednesday, July 16. Network interruptions are expected during the maintenance window.
This maintenance is part of work to improve network redundancies across the Boston campus throughout the month of July. Each maintenance window will be 6-10 p.m. ET on the date listed below.
Maintenance Schedule July 16 | Behrakis Health Sciences Center July 17 | Ryder Hall July 22 | 140 The Fenway July 23 | Curry Student Center July 24 | Ell Hall July 29 | Holmes Hall July 30 | Forsyth Building July 31 | Hayden Hall
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal
Jul 11, 12:14 EDT
Resolved -
IT teams have confirmed that the vendor resolved this issue. The university VPN is functioning normally.
Jul 14, 10:47 EDT
Monitoring -
The university VPN is accessible and community members should be able to reconnect their devices. Please note that applications may need to be refreshed while some devices may require a reboot to reconnect to the university VPN.
Jul 11, 11:53 EDT
Identified -
ITS teams have confirmed that the VPN issue is being caused by a problem with Verizon FIOS. The ITS team has adjusted the configuration of the VPN to bypass this issue until Verizon implements a permanent fix.
Jul 11, 11:29 EDT
Investigating -
IT teams are investigating reports from community members who are unable to connect the Northeastern University Palo Alto Global Protect VPN at this time. Updates will be shared to the IT Statuspage.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 11, 11:14 EDT
Completed -
The scheduled maintenance has been completed.
Jul 14, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled -
The IntelliBUY procurement application in Workday will undergo maintenance with a service outage from 6 p.m. PT/9 p.m. ET on Friday, July 11 until 5 a.m. PT/8 a.m. ET on Monday, July 14. This maintenance is part of the vendor Jaggaer’s quarterly release plan.
University community members will be unable to log in to IntelliBUY via Workday to procure goods and services, onboard suppliers, or submit and review contracts during the maintenance window.
To report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal
Jul 10, 15:30 EDT
Completed -
The scheduled maintenance has been completed.
Jul 13, 17:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:00 EDT
Scheduled -
Maintenance to upgrade the wired and wireless network for the London campus will begin at 10 a.m. GT on Saturday, July 12, and end at 10 p.m. GT on Sunday, July 13.
Intermittent network outages are expected during the maintenance window. Cloud-based services will not be impacted. Visit the IT Statuspage for updates.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 9, 14:54 EDT
Completed -
All account provisioning has resumed and is working as expected.
Jul 11, 12:50 EDT
In progress -
Maintenance to account provisioning services is ongoing. Please contact the IT Service desk with any questions or issues.
Jul 7, 08:57 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jul 2, 18:16 EDT
Scheduled -
As part of the Workday Finance launch, the account provisioning process for new employees is temporarily unavailable. Service is expected to resume at the end of the business day, Thursday, June 3. Updates will be posted on Statuspage.
New employees who require access to Northeastern systems before then will need a sponsored account requested for them.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jul 2, 18:16 EDT
Resolved -
Solstice wireless display services are no longer available in classrooms. Where necessary, use the provided in-classroom HDMI cable to connect to the display.
Jul 10, 15:19 EDT
Update -
IT teams are still working with the vendor to resolve the licensing issue. For immediate in-classroom support, please visit the help page on the Classroom Dashboard.
Mar 13, 12:35 EDT
Identified -
Solstice wireless display pods aren't functioning in some classrooms due to a licensing error. ITS teams are working with the vendor to resolve the issue. Service is expected to be restored tomorrow, Wednesday, March 12.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Mar 11, 10:57 EDT
Completed -
The scheduled maintenance has been completed.
Jul 6, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 08:00 EDT
Scheduled -
Maintenance to upgrade the wired and wireless network for Devon House and Portsoken in London will begin at 1 p.m. GT on Saturday, July 5, and end at 10 p.m. GT on Sunday, July 6.
Intermittent network outages of up to 15-minutes each are expected during the maintenance window. Cloud-based services will not be impacted. Visit the IT Statuspage for updates.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Jun 30, 10:13 EDT